Firestone Complete Auto Care

Nothing like being told 2.5 hours and 4 hours later they are just getting to your car. Came in for a ten minute job — literally ten minutes. Can’t wait to never have to come here again. Please, unless you’re forced to be here — avoid, avoid, avoid.

Saw the «oil change» light come on knew it was about that time! Since I go to Nova, I decided to head across the street to Firestone after I saw the great reviews on Unilocal.They were super busy (always a good sign), and since it was very late in the day, Chris asked me to make an appt for the next day. I appreciated that he didn’t have me sit for hours knowing theyh wouldn’t get a chance to take me. I returned today, armed with books, snacks and thankfully they turned the Giants game on, prepared to be there for awhile. 2 hrs later, my jeep was ready. Chris broke down allll of the other things I needed to get fixed and quoted me a great deal on new tires. I plan to return this week to get those changed. Will be my new go to spot for routine check ups for the vehicle.

Moved in area about nine months ago so decided to give them a shot. Let me tell you Del was fantastic taking care of my car. Very fair pricing and showed me the old parts and explained the problem. Ask for Del he is a Very nice person and Firestone is lucky to have him. Oil change only $ 19.99.

Took my car in several times to try to figure out a grinding noise, got irritated but Kevin (manager) stayed with me through the whole process and went above and beyond to help me out, even walking me through my repairs that got done at a competitors shop. Even though they were not able to figure out the problem, their service and the way they helped me was way above average for an auto care store. I would recommend anyone to come here. They get busy so a wait can be expected but there will be a wait anywhere you go so don’t worry. I am traveling across country at the end of this month and you bet i will be taking my car here to get it ready for the long haul

Firestone Corporate reached out to me and resolved the issue. They Replaced the tires fixed my rim and made things right. A positive outcome to a bad situation. I was sent to their Cleary location which is not a close as the Davie location and a little inconvenient because I can drop my car off and walk home from the Davie store. But the difference in service was night and day.

HORRIBLE!!! They work extremely slowwwww. They are pleasant until you sign the agreement for the work to be done. Then they don’t care. Spent almost 3 hrs at this place just for them to replace ONE TIRE. Technician stopped working on my car to start on someone else’s car. Will never go back to this place. Rates are very high also.

These guys were awesome. Stopped in at 545 to do 2 new tires. Was out in 45 minutes. Guys were very nice knowledgeable and fast. Recommended!

I have no clue how they are in business. Took my truck in for an oil change and tire rotation and 27 point check or whatever they call it. My right front tire was low in air. When I pick up my truck, the computer is still telling me that my right front tire has 20 lbs pressure. I called the service writer to find out if they rotated my tires and if they at least check the tires for air pressure. He stated «that is what we put in the computer for them to do». Awful place. Second time they do this to me.

Well I originally drove over here to just get an alignment on my car. I know what type of alignment it needs like it also holds 8qts of oil. So when I walked in and asked about it they said sure, no problem 1 regular alignment. Uh OH! My baby gets a 4 wheel alignment because of the suspension it has. Said Thank you, No Thank You.
Please be knowledgeable about your vehicle as you can. My car also has a battery in the trunk and under the hood. Yes lots of good stuff lol.

I was a loyal customer of this Firestone for years. I went in last week for a tire inspection due to nails in a couple of my tires. Instead of the usual warm greeting and helpful assistance I was greeted by a cocky guy that made me feel like I was wasting his time. I waited 2 hours for him to ask me «So do you plan on keeping this car awhile?» and then tell me I had to buy new tires. They took my car down from the rack, handed me my estimate for new tires and sent me off WITH 2 NAILS IN MY TIRES… Never Again!

When I moved to Southern Florida last year, I used to go to Jiffy Lube. At one point, I needed to change my timing belt on my Dodge Neon. I wasn’t satisfied with what Jiffy Lube was asking for the job, so I asked my co-​workers for suggestions and my boss directed me to Firestone on University Drive across from Nova University. Not only do they offer reasonable prices/​deals and a good job on services, their customer service is great as well. I’m a woman and I know little about cars. But regardless, you need to ask questions about what’s happening especially when you have little knowledge. The staff has always been real with me and helpful. There’s another Firestone closer to where I live, but because the staff makes me feel comfortable to leave my car in their hands, I don’t mind the drive to come to this location.

I got my car towed there once bc it was the closest mechanic to my house… BIG MISTAKE! They told me they were giving me the best prices possible for the parts of the car that needed to be replaced. After a 3 minute google search, I found the parts for ¹⁄₃ the price at a nearby distributor. On top of that they insisted on doing a fuel injection cleaning after I said I didn’t want it done. Good luck negotiating anything with them once they have your car. This happened over a year ago so hopefully they’ve improved their customer service since then.

My advice stay away from this place! Took my car for an oil change when I called and booked an appointment. Had to wait over 2 hours for a basic oil change. They were not even busy that day.
They take time to find faults in your car. Very slow work.
In the end they gave me a bill of over $ 600 for repairs that were not necessary. They Sell you things that’s not even required and try to scam you.

This Firestone is my preferred car care place. They are always friendly, quick service, they are open late and they are open on weekends. Firestone offers an excellent deal on their lifetime alignments (only $ 60 more than a regular alignment).

If possible I would leave zero stars! So they have a coupon special for $ 99 per axle brake job, I schedule my appointment online for the next day. I go the next day, give them the coupon leave the car. Next they call me within the hour to tell me that my rotors are too bad and that they would need to replace the rotors, I tell them the coupon says it includes shaving go ahead and shave them. They advised the rotors are so bad they cant shave them, I would need to replace them. I advised them NOT to change anything. I pick up my car drive to Martino tires whom replaced the brake pads NOT THE ROTORS and honored their coupon. This place has false advertisement and tried to steal my hard working money. DO NOT VISIT, do yourself a favor!

Im lucky to still be alive after letting firestone touch my car. These people are negligent and almost killed my pregnant wife and I as a result.
My front brakes needed replacement, and my neighbor who is an ASE certified mechanic was unavailable for over a week. I coudlnt wait for him so I decided to goto Firestone. I figured after all the bad press with them selling bad tires knowingly i assumed they shaped up. Boy was I wrong.
They quoted me $ 1400 to replace my brakes, claiming my rotors needed to be replaced. Well because of my rim style you can visually inspect the rotors without a problem and they are fine so they are clearly trying to rip me off i see. So I told them no and left.
Well on the way home I noticed my car is not braking correctly and my car will not stop. THEY NEVER REPLACED THE BOLTS HOLDING MY BRAKE CALIPERS IN PLACE. … basically there are 2 bolts that hold your brakes in… they sent me off onto the streets with 0 bolts holding on my brakes!!! I almost died without the ability to stop. I dragged my neighbor over to see it and he told me that they wanted me to die, and nobody is stupid enough t0 put brakes in without the bolts.
When i complained to the management all they said was they would refund my $ 16 for the bolts they stole from my van and didnt replace. When i went to get my $ 16 they couldnt even look me in the eye.
My neighbor put on the $ 40 brake pads for me and it was done.
If you are a woman bring a guy with you because these people are con artists and swindlers.

Came here Saturday by chance because my tire pressure light came on. I stopped in and asked the guys in the front if they could top my air off, and of course, they had no problem doing it (fo’ free). But then, the guy that added air keep on checking my tires and discovered a lovely little nail, shining bright like a DI-​MUND (thanx, Rihanna). Ok, so now I’m traumatized because, if you own a car, you know how much a new tire can cost. If you don’t, let me tell ya… it costs, like, a BILLION DOLLARS! Ok, maybe not a billion. More like $ 100, but that’s for ONE FREAKIN’ TIRE! This is rent week, people! No bueno! Anyway, the guy that was checking the tire told me it would cost $ 21.99 + tax, but when I go back into the office to sign in and order the work, the guy gives me a quote for $ 44. Naturally, I’m irritated, but I push it aside, and say in my sweet lil girlie voice, «Oh my! But the gentleman outside quoted me $ 21 bucks!» The desk dude looks at me and goes, «Oh, well he was a little off, but let me fix that for you, ok? (typing typing typing) It’s gonna be $ 29.99. How’s that?» I said, «I’LL TAKE IT!» (Sometimes, it’s SO GOOD to be a girl!) So, here’s the best part: I only sat for maybe 30 to 40 minutes, which was good because they had other cards, and then I was done. No frills, no drama (lots of car places like to throw shade and jack up the prices when they see a young single woman by herself), the service was quick, the price was write, and the guys are cute. What more could a young woman ask for!!!

I have a VW Jetta that that Firestone has done a good amount of work on (a little over 3,000 dollars worth). Up in Boston they seemed to do a good job (my father swears by the one in Brockton, Ma), but I had to bring my damn car back no less than THREE times for them to finally fix the AC here in Davie. The first time I kept getting the run around «it’ll be ready tomorrow» …“Hi, sorry, we’re waiting on a part, definitely this afternoon.” «Hmm… looks like it’ll be tomorrow.» Two days after I was initially told she’d be ready I finally got the call– it was «all set.»
The AC stopped working w/​in two days. I brought it back, they were friendly and perplexed, and the next day I got a call– «she’s all set!» Really? Nope. The receipt I was handed said it was blowing out 55 degree air, but it never got below mid 70s for me as I drove off (I gave them the benefit of the doubt– it’ll start getting cold next block… next block…). The third time they finally got it.
Then my engine check light went on– 80 or 90 bucks to do the diagnostics. What do I know? That seemed high but reasonable, and the guys were friendly. 500 bucks later (a coolant system problem), my jetta was up and running.
My damn engine check light went on again the other day, about 3 months and ~800 miles later, and I’d had it with Firestone, so I called Kovac (which is right by where I live), and they’re doing the diagnostic for 20 bucks! 20 bucks? Firestone was almost four times that much! Plus Kovac was super friendly. We’ll see with them, but thus far I’m impressed. I don’t know if Firestone in Davie is seriously understaffed and over-​priced or they don’t handle German cars well or what. The staff was usually perfectly friendly, but there was some significant ineptitude somewhere in the chain. So that, coupled with the price, left me an unhappy camper.

I come here for all my oil changes and general maintenance.
But today, is when I decided that I am definitely going to recommend them. My car has been making a noise that has gotten progressively louder over the last month. I took it to a few other places and got quoted on stuff that was going to cost me that I knew wasn’t the problem, as I had a retired mechanic friend of mine briefly look at the car. So far none of these places were being consistent, other than the fact that each thought it was something different (the struts, wheel bearings, CV joint) or «possibly, but not likely the tires».
I had this Firestone checkout the car and they said it was the tires. I got two brand new front tires and the noise went away. They did a good job, but that’s not why they are getting 5 stars.
Less than 24 hours after I got new tires, I ran over a nail. A good samaritan had fix-​a-​flat. I had never used it before, but heard it was good. We filled it with the stuff and drove it around to another location for about 20 mins. From what I’ve heard, you can’t just fill a tire with fix-​a-​flat and leave the car still. You need to make sure to drive the car after you put the stuff in, so the goo will revolve on the inside of the tire and seal the leak wherever it may be. Anyhow, I called the Davie Firestone and spoke with Kevin, the manager, who said to bring it in and he’d take care of it. We were at the appointment for about 1.5 hours and found the tire was flat again.
Unable to use the spare tire, we got another can of fix-​a-​flat so that we could drive it somewhere to get it fixed and called Kevin again on what to do as we were in Pompano, several miles away from their location. He suggested going to the Firestone in Pompano and called ahead to speak to the manager there to get my problem taken care of. Unfortunately they did not have the tire there, but the manager there, was great in facilitating and called another Firestone in the area and found the tire. We went to the other Firestone and they called Kevin and after speaking with him swapped out the tire, didn’t charge me for a new tire– and fixed it under the Road hazard price.
Excellent customer service. It has been a pleasure to work these guys. I’ll be back and sure to spread the word.