KFC

The guy working the tbell drive thru tonight around 11:30 pm (11÷13÷16) had surprisingly great customer service. People working the late night shift at a drive thru are typically hella cranky and rude, especially at this establishment. But I enjoyed my visit tonight.

Its what you would expect. the Night crew is a bit rowdy, its expected from young adults. its simple and fast.

Rude. There’s this child (boy) here that is just straight up rude. If someone is talking to you, you should at least responds.

This KFC is the f-​ing worse. And it’s not just the workers fault, management is so flawed at this location. The workers are lazy because management allows it. Employees just talking and not paying attention. I swear they stay open because of their location. They constantly leave stuff out of orders, food quality is crap. I do have to say I keep coming back because it’s close to my house and they do get it right about 30% of the time.

This place is one of the worst. Wouldn’t go there if it wasn’t so close to my house. They always mess up your order so you have to check everything before you drive away.

The service is slow and the hot wing tastes bad. It’s too dry. somehow the foods has been putting over there for a very long time before served.

I’ve been to better KFCs than this one.
Service is important to me but the biggest thing I was evaluating was the quality of the food. I know you’re probably wondering «it’s KFC, what do you expect??». Well I expect the food to taste somewhat decent at least.
The first time I was here, I ordered my chicken extra crispy because I like KFC’s breading. But when I got my food, there were globby chunks of gray, un-​fried batter on the chicken that made it unappetizing. I came here a second time (obviously I didn’t learn from my first lesson) and ordered potato wedges. You would think that you’d be safe with potato wedges but man was I wrong! I bit into a particularly fat wedge and found a round, gray pellet inside. It looked like it could be a part of the potato or a rat dropping but I don’t want to think about it!
If you are craving fried chicken, you are better off driving a little further to get better quality food. Don’t settle for this place!

This place is DISGUSTING!!! I have many issues here tonight.
1. Flies. EVERYWHERE. Dead flies on the window sills. Dead flies by the soda fountain. Live flies flying all over the place inside. You can’t go in without being attacked by flies. I get that the doors open and close a lot — but I have never seen so many flies in a restaurant here in the USA.
2. Filthy floors and tables. Do they ever wipe them down? I have had to wipe down my own table and I picked the cleanest of the dirty tables.
3. Overflowing garbage bins. Pretty much every time I go, the bins are overflowing. And they don’t appear to be short staffed.
4. My order… uugh. I ordered the Famous Bowl $ 5 Fill-​Up Meal to go. (Not the drive-​thru.) That’s typically what I get. It comes with the famous bowl, a soda and a chocolate chip cookie. Not a healthy meal, but it is what it is. ¾ of the time I get home and realize the cookie is not in the bag. If you’re going to offer it, you should really make sure it makes it into the bag. No biggie, I suppose since I don’t generally eat the cookie right then since the bowl is more than filling. Except for tonight. It was only ½ full. Usually it’s to the point where if you tip it while prying the top off, you’ll get gravy in your lap. Not tonight. PLENTY of space in the bowl. So I mixed it up, thinking that would somehow make it seem more «normal» in how it’s typically filled, but no. It actually looked even skimpier that way. Before I stirred it, it was just up to the ridge above the vertical lines in the plastic of the bowl. And — there were three little popcorn-​like nuggets of chicken in it. THREE. I am highly disappointed and still hungry and I don’t even have my cookie to help fill me up.
The soda was perfect though — probably because I filled it myself.
So — I will not be coming back. I’ve given this location several opportunities to clean up their act, but the dead and live flies? Yeah… no. I am afraid to see what the kitchen looks like if the dining room looks like this.

2 stars. I enjoy the food, but the service is worse than what’s at the bottom of the bowl after all of the Fire Sauce. The last time I went there, my gf specifically ordered chicken in her burrito and got beef. That was the only mistake that night so we let it go. Today, they forgot our mac and cheese after I asked if it was in one of the boxes since I didn’t see it in the bag. The window clerk told me yes, but in the most dismissive way and looked to the side as to keep the line moving along. Side note– I worked in fast food so I knew the look. I pulled over and my gf said there was no mac and cheese. Had to go back inside which infuriated me even more. Got home to find the burrito I ordered chicken with was filled with… you guessed it, beef! Just like last time. I do appreciate the fact they never charge me for all of my extra sauces, but what’s the use of it if what I ordered it for isn’t correct? I will always forgive the first mistake, but this one irritated me to get on here and actually say something and call and report the situation with the guy’s name (who I won’t state on here)
I usually check my bags from the drive-thru’s orders because I know mistakes happen, but KFC Taco Bell puts most things in boxes and I hate opening each box up, but now I will and suggest anyone else who goes through the drive-​thru follow suit.

The chicken win is ok, but the chicken tight was never fully cook, I go to than at 12:15 I order wait 20 mins so long, not good for me.

I went to this KFC. they had no crispy chicken no chicken breast cashier was not good

Went inside because the drive thru line was too long. It’s 7pm and they have NO pot pies or grilled chicken? Umm EXCUSE ME… isn’t this Kentucky Fried CHICKEN!!! Oh Ya, they can’t be called that anymore because they really don’t use «chicken.» It’s DINNER TIME. Get your shit together!!! Basically this place is only good for the Taco Bell portion. Don’t bother unless you’re desperate. Go to Subway across the street. Oh. And I’m sitting here waiting for my food and they’ve already served the 3 people who were behind me in line. There’s a «Now Hiring» sign. Someone COMPETENT please come apply…

Employee Nadia is rude. Nadia Nadia Nadia Nadia. Short Caucasian like skinny girl. Worked around 3 – 5 pm on December 26, 2014 at the drive thru. I’m not one to call someone out, but she deserves it. At least train her to be fake.
When we received our receipt in the drive thru we discovered that it said original instead of grilled as we ordered it.
We asked Nadia if we were getting grilled chicken and her response is «WHAT?! I DONT KNOW! DID YOU ORDER GRILLED?» In the most disrespectful tone ever. I wouldn’t even talk to my worst enemy in that way. «We calmly said «yes, we did.» And she just scoffed and slammed the sliding door shut. God I hope she didn’t spit in my famous bowl.
Someone like that shouldn’t be in the customer service industry. Trust me, I work in customer service and I know it can get irritating, but her attitude was on a whole nother level. I pray to God she isn’t a manager or else her employees will be trained to be just as rude as her.
Also FYI, I’m employeed part time as a secret shopper, she was lucky I wasn’t assigned at her store.
I guess you can say Nadia was being naughty.
If any managers/​owners are reading this, please take care of her. She ruins customers days. She definitely ruined mine. I’m writing this review 5 hours after this encounter and I’m still fuming. And I will not return to this KFC, that sadly I’ve been a customer for about 15 years now.

Sad to say, this location is horrible. I ordered one crispy chicken breast and a Doritos Locos Taco and when I pulled up to pay the drive thru personnel, he informed me that it would take 6 minutes for a crispy chicken breast. Which usually I would be OK with BUT he didn’t offer me any other options to substitute for it and just took it off my order and adjusted the total price. When I asked to do an add on (cheesy gordita crunch) since they were out of chicken breast, he gave me a snotty attitude. He also didn’t give us the extra sauce we paid for or the drink that came with the meal. Highly unsatisfied with the customer service especially since I used to be a former employee of KFC.
Now about the food, Doritos Locos Taco was fine but the Cheesy Gordita Crunch stuck to the wrapper and pealed off layers which made it difficult to eat. I was extremely hungry so I ate it anyways. I wanted to go back and complain but didn’t feel like making the drive back. I wouldn’t recommend this location.

I came to this location early this morning and the employee was very rude. She could’ve said the lobby opens at 10am and use the drive thru because it’s open at 9am. Yet she started calling B**ch and other things. The stupidity threatening word she said was if I want to do come back when they open at 10. I called her manager and her manager said she’s not her employee yet til 10 because she was nt on the clock but she was cleaning the lobby already. I think there was a labor violation there also. This place is so poor customer service and poor management. I hope nobody else will experience this. Kfc upper management should do something about this.

Service is a little slow here. Drive-​thru gets a little busy throughout the day, but I usually see quite a few parking spots open. Nothing too exciting when you go inside. Even the servers seem unhappy to be there. But they are open til 1am!

This particular location is horrible. Its run by the local high school kids & young adults in the area. Customer service is seriously lacking. No form of greeting or acknowledment as a customer, nor was there anyone available at the counter to begin with, even with a line quickly forming behind me.
The kid behind the desk happily snatched up the $$ in my hand & left me without a receipt. When I asked for one the response I received was as rudely delivered as the initial greeting.
I decide to sit & eat with my children and while. eating, Justin, decides to entertain his friends by allowing the to do skateboard tricks within 5 ft of my table. Wth! Are u kidding me!!!
Ok enough of the complaints of service…
They also messed up my food order. I specifically requested NO TOMATOES. He got. the first order right, but to mess up a 2^nd order. Geez Cmon kid!!!
For future visits its best to choose somewhere else to eat. There’s several other options to. choose from in the shopping center.

I got jipped. Ordered 2 Monday chicken and corn special. NO CORN! IN BOTH BOXES! also asked for extra hot sauce and the girl repeated it in the order. NO HOT SAUCE OR BUTTER. My receipt says my server was Charles. Charles you ruined my life. Also no spork. God I hate you right now. Just trying eat my chicken and corn in peace while watching this warriors game

They didn’t give me a spoon for my mashed potatoes, no straw for my drink and no napkins. Hella rude.

11:45 pm, arrived on a delayed flight, drove past here, was super hungry and was happy to see the big bold sign saying that they are open until «1 am»!
Pulled up to the drive thru and got stuck in a que of over 8 cars. Tried to order some grilled chicken, corn, and a salad was told that they close KFC at 11:30 pm. WTF??? Taco Bell orders only. Why couldn’t they post that on their sign OUTSIDE or on the freaking drive-​thru menu before you pull up!!!
I don’t want mystery meat on a faux tortilla, I just want some lean protein and veggies on a damn salad!
Took me another 10 minutes to get out of the cue of cars and back on the road.
FAIL.