Sprint Store

Worst place ever. First of all the girl who I think is the manager is super flirtatious with guys. Especially if they have a girlfriend and she will flirt right in front of your face too. To top it all off they gave me the worst deal ever and I ended up paying way too much they ripped me off. I will not be returning to this location at all. I will also be calling the corporate manager.

I am currently trying to get my number switched to my new phone and have been here for half an hour. I was only spoken to when I walked in saying that I would be helped momentarily. The woman just told the customer she has been talking to not to worry, the other customers waiting (me included) weren’t going anywhere right in front of us. Terrible customer service

This store is awful. Every time I go in there they are rude and unhelpful.
I have never left a bad review on here before, but this store is just horrible — I highly recommend finding another location.

This store has the smell of death.
The people are nice enough, but they tend to just echo the corporate line without listening to the customer.
Today, I wanted to buy an iPhone to replace my old phone. Buy. Not lease, not get «one for life», I just wanted to hand over a large amount of money in exchange for a phone. That’s what used to happen at a phone store. However, this request confused the staff member helping me. It may be that they’re not used to people ever purchasing anything, since every time I go in there, I have to wait for a salesperson who is serving someone who walks out without purchasing anything. It may also explain the smell of death.
Sprint needs to stop coming up with ways to nickel and dime their long-​suffering customers. They also need to get people in the store that can think and listen — or just get some robots.

I needed to move my phone to my husband’s plan and the customer service team told me I needed to go to a sprint store with my husband and proof of identification. The first store I went to was an 3^rd party authorized dealer who ran into an error and recommended I go to a corporate office (i.e. mockingbird store).
Tristan was the first to «help» and he immediately told me I needed to call customer service or do it online. I provided the history as to how I was instructed to come to his store and he pointed out that they are a direct retailer but NOT a corporate store and I would need to go to the park lane office — which his coworker Rene identified was incorrect, but I guess we all learn something new at our jobs everyday. He put no effort into resolving our problem and just tried to push us to call customer service.
Rene on the other hand provided great customer service — he spent the time to find the root cause of why they could not transfer my line and then resolved the issue. He was very knowledgeable on the process and reached out to various sprint support lines to get the task done.
If you need any service, I highly recommend working with Rene. The 3 stars are based on the lack of service received by Tristan. I would never work with him again. While in the store, I overheard Tristan advising others one the phone that he could not assist and hearing the frustration of the client next to me as she tried to swap her phone.

This is the best Sprint store I’ve ever been to. That earns this location 2-​stars. Compared to other Sprint locations the employees here have actually been helpful and slightly less rude than the usual Sprint employee.
But they’re still rude. And they still alternately 1) refuse to answer the phone, and 2) abuse placing customers on hold. If it weren’t for my great 7-​year old plan, there’s no way I’d ever walk into another Sprint store, including this one.

I went in at 12pm, was the only one in there, was immediately helped, and my network connection problem fixed in 2 minutes.

Sales people are very nice but my success with getting a credit on the account that I was due was not properly handled (I guess) so I was forced to call customer service 4 more times before it finally showed up. Every customer service person would tell me they were processing it and then it would not happen. I think Sprint upper management just over rides the credit. I was double charged and there was no discrepancy if I was due the credit. Sprint service in the Dallas metroplex area is so bad that traffic will not load on Google Maps most of the time. 4G is a joke and just sucks battery life. If you are close enough to get 4G then your 3G is fast anyway. Sales rep told me they are taking down all the 4G antennas and replacing them with a different technology. Sprint is just out of capacity. My calls would not ring through to my phone and after it rings 5 times for the person on the other end then it goes to voicemail and I would get a notification if they left a message. Don’t know how many calls I missed because someone didn’t leave a message. This happened daily and more so during peak times. I ported over to Straight Talk and reduced my bill in more than half for the same plan. My Sprint bill was $ 113 for unlimited talk, text and data and the same plan at ST is $ 45 per month. ST runs on ATT.

Unable to make an appointment on-​line. Unable to connect with anyone on the phone to make an appointment. Tried both methods several times. If you go in person, the wait time is ridiculous. I think they are simply understaffed considering how often Sprint products need repair.

So basically my phone was a POS and I waited until my upgrade came through so I could haul ass to the Sprint store for a newbie. The only thing that totally sucks, is this place is always crowded. Always. Even when you make an appt you are still having to wait.
Anyhoo, when my name was finally called I knew exactly what phone I wanted. I tried to make it real easy for the guy, because we all know you can spend an absorbent amount of time schmoozing and them trying to upsell you. Well luckily that’s not what happened. Everyone was so nice and totally friendly. I even told the guy I feel like there are all these hidden fees that show up on my next bill and I didn’t want to buy my phone and then have a $ 300 bill next month. He went over everything with me (literally line by line), and since I am a Premier Sprint Customer (go me!) my $ 299 phone was only $ 19.99. Suck on that. He even transferred all my pictures and gave me a short little tutorial on my phone. So far so good… loving my Words with Friends. I kick all your asses!
The store is really open and lots and lots of gadgets to look at. You can play with everything too. Make sure that when you arrive you check in at the little podium up front or you’ll end up walking around like an idiot and never be helped. Yea, totally missed that memo.
Thanks Sprint!!!

This has to be one of the best sprint stores I have gone too. There is a new manager that is amazing and seems to have all new staff that really care and take time with you. They have amazing attitudes and willing to help. I highly recommend this location

I have had to go to this sprint store several times over the past couple of years and have never had a bad experience. I had to take my evo in because the screen broke, and it was replaced within 20 minutes. Employees had great attitudes and were generally pleasant to be around. I highly recommend this location for any repairs or phone issues!

Parking in this shopping center is a beating, but I have had 2 great experiences here. They are super organized, they take your info when you walk in the door and it goes on a computerized list that is broadcasted on a large 42″ plasma screen so you can see when you are next. While you wait you can peruse all the new phones and toys.
I had the pleasurable experience of working with Brian who patiently answered all of my questions, agreed that my old phone sucked, suggested we have a «smashing it against the wall» party, and walked me through every detail of how to work my new Palm Pre (hells yeah!). This was all done at the height of lunch time and I was in and out of there in less than an hour.
Brian, I hope we meet again, you are flamboyant and fabulous and you made me hate Sprint a little less.

Mockingbird Station is a cool little shopping center but I hate the Sprint store there. I have been to that store many times and the attitude of the employees never changes. The employees there act as if we (customer) are bothering them, their job is to serve the customer. They have such a snobby attitude, the way they answer you makes you feel like you asked a stupid question. Now the only reason I go there is to look at the phones and I make my purchase online. I was just there yesterday I didn’t recognize any faces and thought that the experience would be different, I was so WRONG. The previous employees must have trained snobbyness into the new ones. Why are they such snobs? All they do is sell and activate phones, they act like they’re technology experts.