Citi Bank

Be careful. The Mortgage Office named Tamer Abouelezz, Citi bank loan officer (NMLSID: 587 631).
He promised in written to give me a loan with no points and additional 1,500 of lender’s credit. He told me that it is approved so I decided to continue.
During my loan application process, Tamer is trying to put conditions that was not previously agreed to stop me from asking about the discount he promised. I managed to fulfill all the condition, however at the end, he still can’t provide me with what he agreed. Therefore, I was forced to sign the loan document in order to meet the closing date to avoid further consequences. He ended up charged me 1,300 (0.25 points) and did not give me 1,500 of lender’s credit as promised at the beginning. So I paid 2,800 more to get the loan because he failed to honor the terms he agreed in written.
In addition, he does not take any calls from you and once you signed the application with him.
No service at all. I would recommend you to find another loan officer in Citi. But if you have to deal with him, be very careful…

Went to deposit checks on Labor Day and the ATM only recorded 3 out of 5 checks deposited due to «technical problems». I instructed the machine to cancel and return my checks but it ended the transaction with it spitting out a slip of message «I’m sorry. I can’t return your check (s) right now due to technical problems.»
I spent 40 minutes explaning and providing information to customer representatives over the phone to try to resolve the issue. They said it will take 3 – 5 day to investigate. Best tip I can give for future depositors, insert your check one at a time even though the ATM states it can take 10 at a time.

Went here to open an account. Got the most pleasant experience ever from Nikki Nguyen.