Chase Bank

Terrible service. There are usually 1 or 2 tellers open. Every time I’ve tried to cash a check there’s an issue ($ 8 fee or won’t cash it from a specific bank). I sat there for a good 20 minutes for someone to tell me that they couldn’t open an account because there was only one banker available and they were busy. Overall the bank just felt unprofessional and there was a homeless man sitting in the waiting area that made me very uncomfortable. The staff just ignored him which I thought was weird. I won’t be coming to this bank anymore.

Is there less than one star? My mom gave my adult daughter a check for Christmas. My daughter doesn’t have a bank account at the moment. She took the check into Chase in Culver City and they charged her $ 8 to simply cash a $ 100 check! I was not aware of this crap being the norm. Its highway robbery. Not acceptable to charge a fee for this. My mom has fees on her banking and purchases checks. What are you supposed to do if you can’t deposit a check into a bank account? I’m pissed!!!

There is no greeter at the door which I’m use to with other banks, and there is no sign to tell you to sign in to be helped. Other than that so far so good and personal banker Debra was very helpful.

This branch is always short staffed and most employees are not friendly. Also, please put up a sign directing customers to sign in in order for them to be helped. There was only one teller, Jiovanni, was helpful and tried to assist.

Worst chase ever!!! deposited cash in atm and machine reported to have technical difficulties. Atm just took the cash and told us to call chase with a phone number. Quickly notified a staff member in chase who said we should just call chase and would be credited our money in 12 hours. We called the phone number and they reported it would be under review and would take possibly up to 10 business days. Still have not been credited out money. Also chase staff member said that particular atm machine hasn’t been working for awhile… I don’t understand why they don’t just put it out of order!!!

9 windows, 1 teller on a Saturday. Just trying to make a simple deposit in my agents acct. 15 mins. Glad I don’t bank here.

This is about Chase Bank in general not so much the local branch.
But I just want to note that Chase Bank called me the other day regarding a breach of my debit card security — someone tried to use my # to make a fraudulent charge.
So they caught it. Great, right?
No.
They had some outsourcer from India or somewhere call and leave a message on my phone. It was SOOOO bad in terms of poor English/​heavy accent that I literally — LITERALLY! — had no effing clue who the message was from NOR what it was about!
This is inexcusable!
The only way I figured it out was to look at the phone number on my call log and then call Chase themselves and ask them if this was one of their numbers. It was and they referred me to the Fraud Dept.
THEN, a guy answered that phone who spoke almost as poorly as the original message I had gotten. I asked to speak to an American-​English speaker and he tried to prevent me from doing so but I insisted and finally got an American English speaking woman.
I told her the above and she seemed like she doubted me, so I said, «Here, let me play the message for you and you tell me!» I played it and asked, «Did you understand any of that?»
She said, «Well, a couple of words…»
Case closed.
I told her I’d soon be closing my Chase account as a result of this very poor management of fraud alerting.

I’m not sure how to describe the service at this location! Have you ever received good and bad service at the same time? That is what I get whenever i visit this brand new location. For instance, I simply withdrew an amount of cash and in that request I wanted change for a twenty including a dollar in quarters for the meter downtown later on. So, they were very friendly and came back with all of the money except the quarters and she indicated it would be a moment, so after five minutes and several people asking me if I had been helped I was wondering how a bank would take so long for quarters. Moreover, a manager came over and said it will just be a minute we ran out of quarters. Ok, a bank? After another five minutes I said forget it I can get change faster in a laundromat! So I got my money back and left without quarters.

I misplaced my debit card last. Came in early to get a new one and was done and good to go within 5 minutes! Awesome!!!

So, this woman said ANYTIME I was overdraft I was charged the fees, even when I deposited a check to keep my acct balance above 0. I showed her instances where I would make a purchase, be overdraft and still deposit a check without being charged the fee. She said she could not reverse the fees, which was BS!!! I give this branch a 0 in customer service… and I provide customer service myself. No bueno!!!

This site needs a –10! So okay my review has more to do with the policy’s then this branch. Truth I have never been to this branch I’m sure! However I am totally done. Chase is a joke. They like to ask u questions they have no business asking! My employer is a multi million dollar company who has more money than any employer I have worked for. With that being said… I deposited a check to have a hold placed on it!!! Then the guy says well, let’s see what I can do… He says I have a few computer random questions to ask! He proceeds to ask me about my dead aunt and my father and where they live or own property! Really chase bc any of that’s is your business. Next time u ask a question lets not butcher my aunts name and yeah find out if they are living or not!!! Fucking Rude and really annoying. I’m done. I will not give chase one more opportunity to piss me off. Don’t bank with chase. They change policy’s decide one time the checks ok next time nope u cannot have it. Getting all my money out of JP Morgans hands they are the worst ever!!!

I use this location mostly to do wire tranfer’s and the people there are super friendly and very helpful. Normally don’t have much of a line to wait in or wait for customer service.
They have coffee and fresh fruity water for customers.
Like most of the other reviews, the parking lot is poorly designed There is a Straw Hat Pizza, Office Depot, Sprout’s market and the bank all sharing this one little lot. So, parking can be a bit of a challenge. When I want to do quick deposits, I go down the street to the other Jefferson location, parking is always plentiful.

Get good customer service when I come here. Parking is a little tricky.

I have had 3 personal and 4 business accounts with Chase over the years. The tellers at this location were very friendly and helpful, the management is another story. Interesting how the lowest paid employees are always the best performing?! I tried to close an account, and unfortunately I had Edgar (a manager) on the job. Due to a pending payment, I was told the account could not be closed immediately. He said he would call back in the morning to confirm closure, but he didn’t. I went on to find another payment pending on the account that day, and by the time he finally called me in the afternoon, the bank had charged me a $ 34 overdraft fee, even though I had requested to close the account the day before. With ample funds in other accounts, and a sincere desire to close this account, Edgar said there was «nothing he could do about it» and recommended to «leave things as they are», and wait another day until I could speak to his manager. I might be closing an account, but good customer service exists across all sectors. I wasn’t planning on closing my other accounts, but Wescom Credit Union across the street (with only $ 5 monthly fee instead of $ 15) is looking mighty appealing right about now. Great job Edgar — perhaps you should donate your Christmas bonus to the hard-​working customer service reps behind the counter. You have certainly NOT earned it.

The tellers and customer service representatives tried to be helpful, but were rather hindered by corporate policies on fixing a grievance with my account. Friendly staff.

Cool for ATM, Not cool for going inside the bank. Parking is wack, sometimes its solicitors outside who beg or sell. Its not the ideal place for me personally, but its great for atm and quick cash.

Very impressed with Chase, staff at this branch are extremely helpful and friendly. I have always been greeted when entering the bank, everything is so nice and bright and clean. Another positive is that they never keep you waiting, which is wonderful of course. You will be impressed with this branch of Chase, definitely impressive!

If you’re in a hurry and need to hit up the ATM, keep on driving to the location further north on Jefferson. I’ve stopped here way too many times during peak hours only to leave annoyed and swearing Chase off forever.
The parking lot is poorly designed – there are never any spaces available so people either create their own space along the wall, stalk outgoing pedestrians, or just sit and wait. It makes for MadMax style driving as everyone’s zooming around jostling for spots. Also, I don’t know how many times I’ve been approached by people soliciting/​fundraising/​panhandling right as approach the ATM. It really unnerving and I don’t feel safe at all when this happens.
I’m sure the employees and the service inside is fine which is why I’m not giving this location a one star. Otherwise, I say skip the hassle and go somewhere else for your cash.