Genovese Jewelers

My fiancée and I live in Chicago and a friend had recommended Genovese Jewelers very highly so we decided to contact them. We worked with Joe and from start to finish what an amazing experience. They custom made the vintage engagement ring, they designed it out and sent what it would look like which was 100% on point, price could not be beat, and the service was top notch. He gave a full guaranteed satisfaction and we couldn’t be happier with how it turned out We are also working with them currently to get our custom made wedding bands because of what an excellent experience we had with them the first time around. Definitely worth it and saves us from having to pay tax since we purchased out of state, as well, bonus! We both highly recommend using them!

Went here based off the Unilocal reviews. Large jeweler store with buzz in entrance. First impression was a bit overwhelming — they immediately greet you. There is a full service bar and cheese platter in the corner if you for some reason have to wait. I ended up working with Tom who is the absolute MAN. I had basic ring/​stone knowledge, but Tom really worked with me in selecting a setting and then a stone. He presented me a range of varying options in both but did not push anything in particular — which I really liked. If I said I didn’t like something we moved on immediately. I finally picked something out over the course of 4 meetings with Tom which we set up through email (good for hiding from gf). He worked with me through all steps of the process and it’s extremely clear why they have the reputation they do. Went there after I proposed and they re-​sized in the ring in 30 minutes.

I always knew I wanted to work with a local jeweler in St. Louis, so we made appointments with multiple jewelers in the area, but nothing felt right. It either felt too pushy, too pawn shoppy, or too snooty. The second we walked into Genovese it felt different. It is a beautiful store with a large selection but you know they carry nothing but high quality. We had the absolute pleasure of working with Tom. He is amazing and made me feel like I was the only one in the world to ever buy from him. You can tell he truly cares and genuinely wants to know your story and make you happy! I am in love with my engagement ring and know that we will be customers for life. Can’t wait to go back soon to pick out our wedding bands!

After a few miserable shopping experiences with several big chains for an engagement ring, I came across Genovese Jeweler during an online search. I was given my grandmothers diamond and wanted to use it in the setting. All of the other places tried to discourage me from doing that.
The whole experience was different walking into this store. I was greeted by Tom and he walked me through the whole process. He was genuinely excited about my idea to use my grandmothers diamond. I brought my mom on my second visit and he made us feel right at home.
Since the engagement, we have purchased wedding bands and again Tom helped make the process go smoothly. We are now married and greeted with a smile every time we walk in the door.
I will be using Genovese Jewelers for all our jewelry needs!

Great place. Just stopped by to look one day while I was stuck in traffic and I am glad I did. Elizabeth worked with me taking her time showing me different rings to surprise my wife for our anniversary. Went back a week later and made the decision and the surprise for my wife was perfect. A huge thanks to the entire staff for all of their help and how friendly and helpful they are. This is our new Jeweler without question. Highly recommend coming here to get the right jewelry.

Michael Genovese Jewelers is great!
My wife and I shopped around all over the St. Louis area for our wedding bands, before settling on Genovese. We had the good fortune to work with Tom, who I strongly recommend. He took the time to meet with us several times and he helped us to figure out exactly what we wanted, and then he had it custom made for us.
Shortly after purchasing our wedding bands from Tom, I returned to the store to buy a wedding present. Tom worked with me to find the perfect gift within my price range. I would strongly recommend Genovese Jewelers to anyone looking for great value, excellent service, and a wonderful atmosphere.
Lastly, to top off our already wonderful experiences with Genovese. Two stones fell off my wife’s engagement ring, which we purchased from another jewelery store before moving to St. Louis. When we went in to the store Tom was there to help us yet again, and he replaced the two missing stones and re dipped the ring at no charge! The level of service I have received at Michael Genovese jewelers from Tom, has certainty made me a customer for life!

Back in 2012 I was referred to Genovese by a coworker in San Diego who knew a guy, who knew a guy… I could not have been happier with the service.
Joe Genovese provided amazing design counseling and customer service — all remotely. He made us feel comfortable and helped guide us through the entire process.
The icing on the cake: Our rings were stolen from our house during a burglary a month before our wedding and Joe cranked out an identical set of rings on short notice to save the day!
We have had our rings for almost 3 years now, are still getting compliments on them, and recommend Genovese to all our friends now matter where they live.

I wanted to write an updated review for Michael Genovese. It has been over a year since I have had my engagement ring from them and to this day I still get an insane amount of compliments from co-​workers, clients, random people at the store, cashiers, gym, the list goes on. Since getting my ring I have had it cleaned several different times at no charge. I have had it redipped at not charge. I have had diamonds on the band fall off and crack from everyday wear and tear and they have replaced it for free no charge and on the spot. I NEVER EVER have to wait more than a day to have my issue resolved. They take care of me the moment I walk in and take care of the issue right there too. Every person that I have worked with has gone above and beyond in customer service and respectfulness. I am constantly blown away by the way they treat their customers. Its like you are family coming here. They never look down at you, make you feel like you are beneath them. Its the complete opposite. They genuinely care about you and your needs. I would not trust anyone else with my diamonds and would go no where else for future purchases. My husband purchased his band from them as well and he could not be more happier with it. I have heard horror stories have friends having their ring in the shop for weeks at a time. That is NEVER the case here. They know what they are doing and what they are talking. I am serious when I say that they are the best jeweler in St. Louis and you should seriously go no where else for your jewelry needs. I would not say this if I was not 100% happy with them since day one.

I recently shopped for an engagement ring here and I have to say the service and quality I received was absolutely incredible. This was the first jewelry store I ever walked into and I had no clue where to start or what really I was looking for. They were busy but right away offered me a drink then found Joe to help me. He was incredibly nice and very knowledgeable. He made me feel very comfortable when discussing options and he assured me that whatever I ended up wanting, they would make it work with my budget. I told him it was the first place I went and just started looking and he completely understood and thanked me again for coming in and to let me know if I ever need anything or have questions.
I went to probably 8 other jewelers over the next couple weeks and in that time obtained a better idea of what I was looking for, which was not quite as common as some engagement rings. I wanted a yellow diamond as I knew my fiancée to be loves those. After going to several, I was a bit worried I wouldn’t be able to get a decent sized and quality yellow diamond within my budget. I decided to get back in touch with Joe (again the first place I went to) and see what he could offer. I explained what I was looking for more specifically now that I had a better idea and he said he would get some yellow diamonds to show me and some settings. He never pressured me but again promised we will find something that will work. Once he got them in the next day or so, we were going to meet so I could see them. This was always a challenge for me because most stores close around 5 or 5:30 and my fiancée gets home from work about the same time I do. I told him I might be able to make it to his store and back to work on lunch in a reasonable amount of time but he instead offered to meet me at a restaurant near my work (downtown) to show me the diamonds. I was blown away that he would drive out there without even knowing if I was going to purchase from him. He and his wife actually drove out there, showed me the yellow diamond and brought the exact type of setting I was looking for. It was absolutely PERFECT! They even bought me lunch before I ultimately committed to anything.
He then worked with me on the cost and it came out to be by far the best price and no lie, the best diamond of ANY of the other jewelers. I found it rare that the same place could offer me both the best price and quality. I purchased the ring and my fiancée absolutely LOVES it! It is an amazing ring for an amazing price. I will definitely be going back to Genovese jewelers for all my future needs because the service, experience, and quality I received cannot be beat!

La-​La-​Love this place!
Husband bought me an amazing 20^th anniversary ring here.
We had a little controversy because I cut off the tip of my right hand ring finger when I was in first grade and even though a world-​famous hand surgeon was able to sew it back on, it still looks different and uglier than all of the other fingers. Consequently, I would have preferred to wear the ring on my middle finger. Well, husband wasn’t having any of that so we took the ring back to have sized for the ring finger.
When we arrived, we were met warmly by the person who helped him choose the ring. They remembered him, which was nice. When they asked me how I liked the ring, I told them that it was beautiful but I wish it did not have to go on my ugly finger. Both of the girls who were listening to the conversation told us that it is perfectly acceptable to wear an anniversary band on the middle finger. Yay! Problem solved, and no need for sizing.
They did say though that I should try it on the middle finger for awhile and if I changed my mind just bring it back and they will size it for me.
Can’t beat that for customer service! I’m a fan!

Beautiful store, Experienced staff. Gorgeous offerings. Lots of choices. Flawless shopping experience. All in all, a great experience finding my wife what turns out to be the perfect 20^th anniversary present.
This is a shorter review than I usually write but there is just not much more to add about this experience.

This shop is more spacious than most jewelry stores, with everything nicely displayed in cabinets and room to move around. They had a very good selection of jewelry in a variety of price ranges. Excellent service – friendly and knowledgeable.

My fiancé bought my engagement ring at Genovese and Norma helped him. From start to finish the the service was excellent. I needed to get the ring resized and we switched the stone, we were so surprised when they said it would be ready in a half hour. If you are in the market for jewelry do yourself a favor and go to Genovese and ask for Norma!

This place is awesome. The staff and owner are professionals. They all went out of their way to help before, during, and after the sale. Extremely good customer service. Will do business with them in the future.

Once in a while a special occasion rolls around and it is time to reward Ms T for putting up with me. This time it was for a special birthday. I took her shopping at Michael Genovese. She is not a heavy jewelry wearer but this was our sixth visit and purchase in the 10 years since we first went in.
This is a very good jewelry store with great people. She had wonderful assistance from Elizabeth and Norma. Elizabeth provided most of the assistance and was extremely helpful. Since we don’t make these purchases every day, we need the help. Norma came in to consult, provide support and confirm the choices. We have dealt with Norma on our previous visits and she is always great.
Because of the experiences we have had, when it is time to shop for jewelry, there is no other place for us to go. I’m sure you can find cheaper places, but I have never spent as much as I expected going in and the purchases continue to earn «Diamond Lil» plenty of compliments. The quality has been excellent and they won’t push things that you don’t want.

This store has awesome customer service! I came in to buy a replacement wedding ring for my wife. The ring assortments were huge. The salesperson did an outstanding job guiding me through the entire process, completely no pressure but extremely helpful all at the same time. This jeweler knows how to make the entire customer experience a truly special one.
As for the final product… My wife LOVED it!!!

Beautiful jewelry, and the sales staff aren’t pushy. I tried on some splendid pieces and they have a great selection of engagement rings.

Without a doubt, this place has the best customer service I’ve ever experienced. I have absolutely no hesitation in recommending this jewelry store to anyone I come across, because I know they treat people amazingly well, no matter how much money is on the table.
Genovese was originally recommended to us by several co-​workers, and we’re so glad we listened. It is very obvious that their focus is on satisfying the customer, and not just making a sale. I’ve worked with both Stacy and Joe – both are amazing people, very patient, and they sure know their jewelry! As mentioned in previous reviews, there’s no up-​selling or pressure to purchase. Since buying an engagement ring, we’ve come back for several other pieces of jewelry, and we would never shop anywhere else!

Go see Joe! Truly one of the best customer service experiences I have had in a long time. They were very very helpful! We were looking for wedding bands – I say were b/​c we were sold. Done! He listened to what we were looking for and then gave us his opinion. It was informed, helpful, and realistic. He didn’t try to up sell, price point was great (esp for having a wedding band made) and well explained (huge bonus here). He was honest, straight forward and accommodating – I would recommend them any day.

Hands down one of the best customer service experiences I’ve ever had. It’s so rare to find this type of impeccable service these days.
My husband and I bought our wedding rings here, we worked with Joe who is just awesome. Let me mention right away that I don’t live in St Louis which made it challenging especially since my husband wasn’t able to visit the store in person. Joe made it so easy for us by offering to ship several rings out for him to take a look at to make a decision.
I was able to visit the store in person and really wasn’t sure what I wanted for my wedding band. I couldn’t decide, gold or silver? diamonds or plain? Joe brought several combinations for me to look at, rings I probably would have overlooked. He came up with a combo of a white gold diamond band, with two very thin yellow gold bands to wear on either side that I just loved. It was everything I was looking for and gave me a few different options.
The other thing I was so impressed by was that Joe never brought out the most expensive rings for me to look at, he started very conservatively, which I appreciated. There was no up-​selling. When does that ever happen in a jewelry store?
As I mentioned, we had to choose my husband’s ring sight unseen and Joe made that so easy. I picked out a few rings in the store for him, which Joe later shipped. He didn’t like any of them, we shipped them back and Joe shipped another ring that he loved. It was all very quick and efficient. Joe and I emailed back and forth to sort out all the details and he always responded in a timely manner.
Lesson learned, if you want to keep a customer for a long, long time, treat them like this!
Genovese Jewlers will be my go-​to jewelry store from now on.