Bark Avenue

NEVER AGAIN!!! Our dogs both were in day care and in for grooming. both were injured in the eye. Both were diagnosed with ulcers and needed our vet’s attention and medication and more money spent and time to care and save their sight. Elizabeth and Molly both were rude and nasty and didn’t seem to care very much, implying that the eye problems just must have happened prior to us bringing them in to board. no appologies, no phones calls to see how they were doing. DON’T GO!

This place is disgusting facility and runs like a grooming dump!!! To think I was going to possible board my dog here. I brought my Yorkie in for first time visit today for a trial of daycare. When I walked in no one was friendly to my dog or say hi to him as they were to all the other dogs who walked through the door. It’s like my dog was an obstacle in their way. They took bailey put him in a cage with his retractable attached with his Leash attach to him and his coat on for about 20 minutes. I was trying to ask this the groomers questions about the facility the play area and boarding rooms. The girl there huff at me saying they are short staffed and they have no one to help me. I said who’s watching the dogs you have and she said oh we have someone walk around every 30 minutes. I asked to see the facility since I was considering boarding him there next week and possible the week after. She rolled her eyes. I said look I am not boarding my dog here unless I see this facility. Would u leave your dog without doing that??? I asked her. After ten minutes, She then had some guy who’s been there a month show me around it was smelly dark mostly broken down house. The dogs shared all of three rooms they have with one being for the owners dogs always has that room. I said where will my dog have his own room and have a place to play with other small dogs? No answer. Just saying the owner isn’t here. I stated to her I called specifically on the phone and asked for the owner or someone in charge to show me around as I was a first time customer. She kept saying owner isn’t here. After, having a two minute rush through the place looked like a dog mill like you see on TV about puppy mills. I felt ill in my stomach I went inside the area they had my dog caged and said give him to this place is not for us. I said this is unprofessional!!! To think they leave he dogs unattended at all is insane. She said we don’t have the time or the coverage stand there and watch them. We have cameras upfront. I said, yea but you and this other girl are back here grooming. Who’s watching your lovely cameras? Your in this room grooming!
The first sign of disorganization was my dogs medical records I emailed her twice my vet vaccinations claims she didn’t have it. The dark haired girl, never told me her name, states you will need to come back with papers I said I just drove 30 minutes. I showed her the emails I sent she then said oh maybe it’s somewhere else. Then she finds it.
STAY AWAY if you want your dog to be safe.

DO NOT BRING YOUR DOG HERE
I had a 5 pound maltese that my family took to Bark Avenue when we couldn’t get an appointment at our regular groomer. Each time we brought him to Bark Avenue, he showed signs of physical abuse after returning home. He would cower away from everyone and not leave his bed for weeks. The last time we brought him, he came home coughing. We figured he caught kennel cough from Bark Ave but the vet said that his larynx was crushed.
I’m not sure why the groomers felt the need to physically restrain my dog, leaving with a serious injury that eventually killed him as he was only 5 pounds and very cooperative at the groomer. Multiple reviewers spoke about them ‘literally dragging’ their dogs right in front of them, I can’t imagine what they do once the owners leave.

Lucy, our 9 month old black lab, loves going to Bark Avenue for daycare as well as boarding. Upon arrival, she can’t wait to get inside jumping on the door ready to greet her human and furry friends! It’s always a positive experience.

Terrible Service. The people are rude. Do not take your dog here. They are horrible to customers. I would not trust them to take care of my pet.

HORRIBLE experience. I brought my 5 month old border collie here to be groomed. I should have known better than to leave our puppy in their care, b/​c upon arrival they literally dragged him in the back by his leash. Approx 2 hours later we were called to pick him up b/​c he was uncontrollable and couldn’t be dried. This was strange b./c he had been groomed several times prior at another location without a problem. When we picked him up he was beyond stressed and since then he has TERRIFIED of anything having to do with grooming or taking a bath. This experience has left my poor dog completely traumatized!!! DO NOT BRING YOUR DOG HERE!

I have a 9 month old chocolate lab and I needed to find a good doggie day care for her. Our lab is like a member of our family and we had never used day care or a kennel service before (we previously had a black lab for 13 ½ years). We visited Bark Avenue to check out the facility and I was able to talk with a number of dog owners who use Bark Avenue for daycare. Every person I talked with couldn’t say enough about how happy they (and their dogs) were with Bark Avenue.
We have now been using Bark Avenue for several weeks and are VERY happy with the service. The owner, manager and staff at Bark Avenue are great — you can tell they know and love all of the dogs. We get a big hello every morning. And while my dog can’t talk you can tell she loves going to Bark Avenue day care every day to play with her new friends. In the morning she sits by the door patiently waiting until it’s time to go — and she is tail wagging happy all the way. At the end of the day I get back a very happy, content and tired lab.
If you are looking for a safe and loving environment for doggie day care I highly recommend Bark Avenue. The staff makes all the difference.

Awful service. We were slightly late for a grooming appointment and were turned away. We were told that it had been given to someone else. After 10 minutes! Even a B-​level restaurant will give you 15 minutes! They were dismissive, caring little about customer service. No apology about their policy. Just plain nasty. The place was over crowded with barking dogs and seemed chaotic. The items for sale are over-​priced and the help there are all in high school with no knowledge of animal care. I was told not to go here by many people, but it was local and easy. Obviously I should have listened. Dogs barking in their cages, being ignored. After the unprofessional owner was so nasty, personally insulting me, I will never be returning. Do not go here!!!

Worst place ever. I will never go back there.
Nasty, uninformed workers. I brought my dog there for first time to be groomed and didn’t even recognize her when I went to pick her up 6 hours later. Did they even think about how she would go to the bathroom in that time?
They shaved her right to her skin despite the fact that she was NOT matted. WITH «20 dogs waiting», as the receptionist told me on the phone, they obviously didn’t want to take the time to brush her.
Very over booked and don’t believe first come first served: NOT TRUE. Brought my dog at 8am, wasn’t able to pick her up until 2:30pm.
Overall: rush job, bad haircut, nasty workers. Don’t waste your time or money. Find a different groomer.

Really wonderful dog grooming reasonably priced. I brought my 12 year old dog there to be groomed for the first time in his life last week (he got skunked!). He was absolutely trembling when he went in and happy/​tail wagging when he left. Very pleasant staff who seem to genuinely care about the dogs. I love the doggie report card!

The best doggie day care I have found. My dog suffers from separation anxiety and could not survive without this place. The dogs are all well adjusted and cared for my the staff to an amazing degree.
The dogs have the choice to play outside in the yard, in the play room or hang out inside with the caretakers and groomers. The dogs are also given walks over the course of the day, which gives them individual time. The staff cares so much for their charges that each dog is provided with their own personal favorite treats. Each holiday is celebrated with all the pets.
There are video cameras which allow you to view your dog over the course of the dog (PC only).
Since my dog is a boxer she does not need grooming, but if she gets a little muddy in the yard she will never come home a mess. When they have been asked to wash her, the result has been beautiful.
Each dog is cared for as if they are a member of the family. I could not asked for a better place for my little girl.
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