Sue Optical

Went to get 3 glasses done. I asked the women how much it would cost. She told me $ 250 a pair. I asked why its so much since I had just gotten a pair of glasses done a year ago for $ 170. Same exact scrip. She told me that I wasn’t telling the truth and there was no way it was $ 170. So i asked her to look it up. She found it and sure enough it was $ 169.99. She said «fine, $ 200». I said no, $ 170 unless Im missing something here and our country went into a spiral of hyperinflation. I told her Im getting 3 glasses done, all I want is the same price I got the year before. We agreed on $ 175. I figured its fair since prices do up a bit after a year. So I left 2 glasses and told her I’d drop the 3^rd pair off when I pick up the other two. When I went to pay, she told me «cash only». I said the person before me paid with American express, what are you talking about. She said, «im giving you a discount so im not gonna pay for a credit card fee». Credit card fees are 3% I told her. I’ll give you the 3% in cash and pay the rest on the card. Feeling embarrassed she said, «its ok you can pay with the card»…Fast forward a week and I got to pick up the glasses and drop off the last pair. She wanted to charge me $ 230 for the last pair. I told her she agreed to $ 175. She denied it. When I showed her the paper SHE WROTE on «$ 175×3.» She said, «i didn’t write that». I said, im done here. Good luck to you and left. This place is a mess. Not to mention, her tone was terrible the entire time. My 75 year old mom was getting upset at her tone. lol Do yourself a favor. Go somewhere else. The people who used to work here were great, now, its just the owners and they are HORRIBLE.

Went to Sue Optical for my Tom Ford that a sunglasses place in Vegas said that the crew was stripped. She took it to her guy at the back to look at, she walked back to me, my hinge is tight again. I don’t know what he did. And when I asked how much did it cost? She said nothing. Sue. I thank you. What a genuine and honest business owner. I will always coming back here for any glasses problem for sure.

We went in to get a new pair of glasses as the frames on my husband’s pair
were broken, The person who helped us (apologies I don’t know his name) was so helpful. He was able to just order the arms, saving us hundreds of dollars. They came in quickly, he put them on and we were done. Highly
Recommend this business… great, honest service

Vu fixed my husbands sunglasses again… and under warranty for us. They have a very fragile frame and break easily. I was so glad to have them fixed again. He does a great job and doesn’t charge very much. I really want to help promote his business!
Thanks!
Adrean J. Rudie

Brought some expensive frames in for repair of one temple that had become unsoldered. They did fix the frame (not inexpensive to do this) but when my frame was returned, the non– affected was all bowed out. The man who attended to me pretended he didn’t see it. Later he said they were like that when I brought them in. Not professional at all.

I am so pleased with my experience here. A few days ago my prescription rayban eyeglasses got stolen at my job, leaving me panicked and totally blind. I came in to scope out the frames and got a quote from the amazingly friendly and helpful staff. I returned the next day to place my order for a new pair and not only did I get an amazing deal (since I wasnt expecting this extra financial burden and was in desperate need asap to get them replaced) but since I cant see as well as going out of town he had them ready for me the NEXT DAY before I had to leave!!! I can finally see again and I love my new glasses. They have a HUGE selection of frames and really have helped me in my time of need. Thank you guys!!!

I went here with my boyfriend to get new lenses for my sunglasses because I wanted polarized lenses thats dark. Vu did a super nice job on my lenses and I’ve been wearing them for over a week now and they’re great! So I decided to get new glasses here as will. I got raybans and Vu finished them within 3 days. (Ordered them on Monday, got them today. [Wendsday]) they came out perfect! No scratches, nothing. I officially know where I’m going to whenever I need my glasses repair or something. The price is affordable too, considering that I’m a college student with no job and spend most of my money on food and gas xD

Best place ever! My granddaughter got ahold of my $$$ Celine glasses. Bent frames and missing lens. Thought they were gonners! Vu fixed them in less than 5 min NC!!! What can I say??? There’s a reason Costco recommends them! Won’t go anywhere else.,.

I dropped off my totally broken sunglasses and they fixed them the same day! Super nice lady quick and affordable! Thanks Sue Optical, thought my glasses were a lost cause and you saved them:)

I went in last week to get two pairs of sunglasses fixed. I thought I’d have to drop them of and come back but the guys fixed them right there on the spot! Couldn’t believe it only cost me $ 5!

Fixed my glasses better than my eye docotrs office. no b.s. ready on time. I will use them again.

I just realized that Sue Optical uses the highest quality lens, anti-​glare coatings, and scratch resistant coatings. There are different grades to all of these and I really appreciate Sue Optical using only the best at very good prices.
I recently realized what a difference this made when I picked up my recent prescription glasses: I could barely see my lens with Sue Optical’s anti-​glare. With other brands, including warehouses, I could still see the lens in the mirror.
Kudos to Sue Optical for having great name brand frames and using the highest quality products. My Nikon frames are so light and stylish. They even made my Smith sunglasses into prescription glasses.

I took my glasses there to fix the arm that had broken off (it required a small internal soldering job). I didn’t think it would be able to be fixed, but thought I would give it a try. They had done a minor repair for me 10 years ago and I was happy to hear they were still there.
I took them in on a Friday afternoon before having to leave town. They made a special effort to fix them in a couple of hours, so I could have them back for the weekend.
Fast, friendly service — They did an excellent repair job for a fair price!
(and there is a 6 month warranty on the solder job)

Best price around for prescription glasses. Costco would not make my vintage Persols into readers and sent me to Sue Optical, they did and at a better price !
Great hours of operation to, open at 8:30 M-​F.

If I could rate Sue Optical –10 I would.
I heard about anti-​reflective coating for glasses and decided to give it a try on my glasses. Looking for a cheap and relatively near facility, I gave this place a go.
Upon entering the worn-​down, musty Vietnamese smelling building, I was greeted by a fairly young worker. He directed me to the owner, Sue, who proceeded to exam my glasses and see if they qualified for the coating. She said that it surely work to put the coating on even on used lenses. I specifically requested Crizal Scotchgard Coating because of the excellent reviews. She, after 20 minutes of calling back and forth companies, told me it would come out to be $ 110 and would take 4 business day. I paid half of it as I left and was a happy camper until then.
I was notified 2 days after and was told that they not put the Crizal Scotchgard for some reason and would have to put on a coating by ClearVision. She strongly insisted that they were the same top-​notch quality and assured me that there would be no problem at all. Reluctantly I agreed.
Upon receiving my glasses, I was absolutely disgusted with the coating quality. Not only can I still see a significant amount of light reflecting through my glasses, it smudged and smeared without me even touching it. She still demanded the full $ 110 even after complaining.
Now I understand that Sue not only disregarded quality service but changed the order from Crizal Coating to ClearVision in order to profit a mere buck.
Do not go here for your glasses. They will rob your money!
–Unhappy Customer

PLEASE REFER TO SUE OPTICAL IN SAN DIEGO, OWNED BY THE SAME OPTOMETRIST.
If it were possible to give this place negative stars, I would. I HATE this place because they murdered my frames. And to add insult to injury, I’m attending optometry school this fall. This is the kind of practice I will NEVER have and I am truly embarrassed that there are optometrists who allow themselves to give this kind of service.
I came here on a Sunday because my $ 350 D&G frames broke apart the day before finals so I needed a quick and instant fix. This was the only place open on a Sunday afternoon willing to fix my glasses right then and there. This practice was new so a lot of work was being done and the place was slightly disheveled.
The male optometrist (wish I remembered his name) said that all he needed to do was screw something into the frame. I sat there for nearly 45 minutes, worried sick because I heard the drill turn on a dozen times. When I got my frames back, they were BUTCHERED. Yea, the glasses were put back together, but I am no longer able to bend them comfortably without the fear of breaking them again and they have lost flexibility. Also, they are scratched terribly on the frame (refer to photo) and he EVEN SCRATCHED THE LENSES. I am absolutely livid. The man still charged me cash for the repair since their card machine was not yet set up.
I wish I would’ve gone back and demanded new frames at the time, but soon after finals I left the country. I WOULD LIKE NEW FRAMES BECAUSE YOU RUINED MINE.
NEVER. EVER. EVER. EVER. GO. HERE.

One of the legs of my glasses had broken off and I was getting ready to save up money for a new pair when I was referred to Sue Optical by a different optometrist who himself was unable to fix the pair. The friendly folks at Sue Optical explained that they would be able to solder the leg back on. They also pointed out that although I would be able to open and close the glasses the repaired leg would not completely regain its original flexibility which I thought was a minor issue and I appreciated the heads up.
In less than 24 hours my glasses were as good as new for a very reasonable price! 5 stars for craftsmanship, value, honesty and customer service.