Office Depot

Awful customer service. Just like another reviewer, I went in without a receipt, big mistake. Although the store policy is posted right there next to the cash register and clearly states that store credit will be given when items are returned without a receipt, they refused. The manager couldn’t explain why, she just repeatedly told me that I needed the receipt. She kept saying, «You have to understand.» And I explained that I didn’t understand because she had yet to give me an explanation. Then she acted like I was being sketchy, like returning OFFICE DEPOT brand items to an Office Depot store without a receipt was part of some office supply scam. Maybe it is, I don’t know. But as a customer, I deserve the benefit of the doubt. I am not involved in some scam and just wanted to exchange some Office Depot items I was not going to use for something I would use. I don’t know if it’s a company policy or if it’s just this location but management was rude and didn’t honor their own policy. There are many better options available for office supplies and I highly suggest you go to any of them over this place.

Clean store very nice staff. Pricing is outrageous. Printing prices aren’t bad just a few cents ok. Do not by all means send a fax from this location. They do not tell you the price till after they send it and charge you. I spent $ 28 to send a 17 page fax from Costa Mesa to riverside. Just wow. Oh and while your waiting for your fax to send which took way longer then it has ever taken me to send a fax the staff choose to help people right on top of your personal space. Ok I haven’t been standing here for 20 min and your stores empty so use a different counter don’t stand on top of people. Ugh… I am done with this store going forward.

They were closed an hour before their closing time. Talk about pathetic. Time for intervention from home office.

I come to this Office Depot all the time to purchase supplies for my company Edible Arrangements Costa Mesa. Today I needed 200 fliers printed out for our 11^th year anniversary special. Savannah in the printing department helped me and was great! She had me email my ad to her, she gave me a discount with my Costa Mesa Chamber of Commerce «Store Purchasing Program» and printed out samples for me to view. They will have my job done today and will call my cell number when it is ready. Fast, easy and a no brainer.
The reason this review is 4 stars and not 5 is I have had many problems when special ordering through this Office Depot. I didn’t do a speical order today but in the past it was very inefficient and tge problem was never solved. We had to ask for a refund after a lot of time had passed by.
With that being said I will come here for supplies and printing services all the time. But most likely will never special order anything after the terrible experience I had.

I have no idea why this place has such bad reviews. I come here for all my supplies. It’s got the best customer service. Everyone acknowledges you and tries to be as helpful as possible. I came in to find a specific calculator which they didn’t have in the store. The woman helping me, Jess, helped me order it to be delivered to my home with no additional charge. I had just come from Staples searching for it and they were so unpleasant I decided not to bother ordering from them. Office Depot remedied the situation and got the calculator to me a few days later. I think my calculator was even a little less expensive than other stores I tried. Summary: good prices, good service. :)

The stores return policy states that they issue a merchandise credit without a receipt. I needed to exchange an ink cartridge, as I bought the wrong one. The manager refused saying they needed the last four numbers of the credit card. I called my spouse to get it, after giving it to them they still refused the transaction. I didn’t want to return, just exchange. I ended up buying the ink cartridge and filling out their survey– best $ 63 spent.

I have always received exceptional service at this location, which stems from management running a tight operation. All returns have repeatedly been handled quickly and efficiently, no issues or drama. I have always left feeling happy and satisfied. 5 starts for excellent customer service!

This poace was great to me, the guys were outstanding and entertaining. The other reviews (and pics) refer to a closed down location in the Kmart Plaza. According to the 2300 address listed here, that means it’s by home depot, which it is, the one I went to, at 2300 Harbor.

I just want to say kudos to Chelsey at copy/​print. I was on my way to a bridal expo at the OC fairgrounds and needed some labels printed with my contact info and my wedding date (that way I didn’t have to fill out my info a million times for wedding vendor booths). I mentioned I was trying to get there early because the first certain number of brides got a free gift. She quickly figured out which labels would work best and did the job fast! She had excellent customer service skills and was super friendly! I was in and out in no time! Honestly, I think I may have only been in the store for 5 minutes, crazy fast! I’m so grateful and yes I did end up getting my free gift! :)

Max is the most helpful employee ever! He literally helped me for well over an hour to center, print, and cut our wedding invitations! He was so welcoming and helpful with suggestions to make them exactly right! I so appreciated the fact that he was detail oriented and he had a wonderful sense of humor. His customer service is on point and I am so thankful for his careful help!

I wonder why they have such bad reviews. :(
The staff has always been super great to me. Ive been coming here for the last… year+ and pretty often for prints. And tons of it. And I cant recall a time they really screwed up. There may have been a few times where they are super backed up and wont have my prints ready just yet. But thats ok. They get right to it immediately.
Even though I come here often, no one recognizes me. so im not here to favor anyone or say because Im here so much, of course theyll treat me differently. But I’m greeted with the general «Hi Welcome to office depot, how can i help you» blah blah. Thats good enough for me.
The store is pretty well kept. Always clean. Staff is really nice and takes notice right away if they see you in line standing there or looking lost for an item somewhere throughout the store.
Keep up the good work!

Worst Office Depot ever!!!
:(
Small. Has nothing you are looking for!!!
This place is ridiculous. Sure, you can buy stuff like paper and staples, but then again, you can get that anywhere, preferably Walmart or Target.
WHAT. A. JOKE.

99 cents per pound for shredding. Not too bad. Its a pretty store inside with nice service.

If your computer needs repair and you are thinking of taking it here, Think again and again. I, obviously, did not Think before trusting this joint with my computer. Their computer fix offer may appear dazzling at first and I was sucked into it to the tune of $ 180.00, but it is NOT what it appears to be. With no recourse, I am reporting this here in the sincere hopes that you find a far more reliable repair company. My laptop was wiped clean of all current files after they simply re-​installed my operating system. Even after I specifically asked whether or not they would back up my files and they said YES, and my providing them with my back=up device.
So, save yourself money, take time to locate a more reputable computer repair company and forget about the pathetically limited expertise at Office Depot.

First impression upon walking in to this Office Depot was «When did Office Depot get bought-​out by Radio Shack?»
Very small store… very small selection.
Five employees who were very busy trying to handle about a dozen customers on the floor and five more customers in line.
Corporate office must have been very desperate to open a location here, to open such a small store.

I have always loved Office Depot. But my first impression on walking into this Office Depot was, when did Office Depot turn into a tiny little house garage. This store is tiny. The smallest Office Depot I’ve seen in America.
This place is so small, there is only room for 9 computer chairs on display. There is Minimal amount of inventory. But if you are in a bind, it will work.
The only reason for not giving a 1 star is the excellent customer service. There were enough employees to have one person per aisle. The employees were like ants — super good worker ants, the nice ones … not the red ones.
I would return, but only because of customer service.

Really small store, not enough employees on the floor. I was getting resumes printed and the experience is one I’d rather not repeat. The employee didn’t pay enough attention to how much paper was needed (I was only getting six copies! Twelve pages!) and had to go refill the tray an extra two times while I stood there. My flash drive wasn’t given back, and I walked out without it. My copies were immediately put into a bag, and after I left I took a look; I can’t give out these resumes, they look awful: part of the bolded heading is ghosted, noticeably, in the margin. It looks totally unprofessional.
I live an hour away; luckily I have a buddy who can pick up my flash drive for me, but I can’t go get my resumes redone without inconveniencing myself much more than it’s worth. Feel free to note that the last two of my complaints are things I could have prevented by double-​checking; that’s true. However, I’d also like to hope an employee cares enough about what he’s doing to at LEAST check that the copies he made look ok. Waste of my money. Waste of my time.