Hoag Health Center

The nurses are ridiculously rude, they treat patients like objects and they all seem so angry to be there. Their overall attitude seems they just want to get their shifts done, not have to speak or make eye contact with anyone and move on. They make you feel so unwanted, like just your simple presence bothers them. The doctors are super nice though.

At first, I was ok with how they have seen my dad though he was only walk-​in. But when he came back 48 hours later to get his test results, we were told that he needed to get an X-​ray and go see another hospital. I didn’t mind that since that’s for his own health. What made me so angry was the fact that the «Dr.» had so high-​handedly mishandled the whole situation and was quite patronizing simply because my father and her had a «language barrier» since he just came abroad 2 months ago! So, after also treating me minutely and poorly, she told us that he’ll have to do more tests and since he doesn’t have insurance yet, she was quite «understanding» of his situation and suggested some hospitals that does «cheaper» X-​ray.
To make the matters worse, we were asked to pay for a «consult» fee of $ 87.00 since we were seen by a «Dr.» who only directed us to another hospital and didn’t even examine my dad in any way! What was supposed to be a 10 minute visit to get the results became a 2 hour visit that was just broken down with these 2: 1.55 hours of waiting and 5 minutes of talking to her. The irony was that my dad happens to know more about their jobs that them since he happens to be a licensed nurse and he was even performing the same kind of tests that he just had to other people. All in all, one must never be too judgmental!

Great nurses and very attentive and knowledgeable nurse practitioners. Waited ten mins to get into urgent care today for my stiff neck. NP that saw me was so nice and took time to answer all my questions!

«Joanne A» I don’t know if it’s a male or female but this individual did not want to help me today. After some forward conversation, and Joanne threatened to hang up on me – they proceeded to help out of guilt. She/​he was very very rude. I was scene today and got a prescription, they had sent it to my «on file» pharmacy which I have never been to an urgent care center so I have no clue why I would have an «on file» pharmacy. It took me about 3 phone calls and 4 hours later for them to send my prescription to the right location. Being sick and not having any energy for me to call and be on hold for a total of 50 minutes for them to resend a prescription electronically. Should take no more than 10 minutes. Very very irritated.

Very long waiting times for Urgent Care. Therefore sick people are contaminating other regular patients in the waiting room
Also people with appointments are being seen on time and given priority over urgent care… Therefore I recommend not to go here for urgent care…
For regular care, if you don’t mind coming back sick from a doctor visit then I would go there…

Please delete review. Incorrect company. Meant for Family Care Center.

This place sucks with patient scheduling of appointments; I made a 10:45 appointment and it’s going on almost 11:30 to even get in; more people who have gotten in went in super fast; whats MY DOCTOR doing? I expected a few mins of waiting not another hour and I already had to wait around another half hour to be told I have to wait till 10:45

I have been coming here for years because it’s so close to my house. BUT that does not mean I am a happy patient. The front desk people are always rude on the phone and in person. It’s unfortunate they clearly hate their jobs but they should probably remember they are dealing with sick people. Sick people don’t feel good and definitely don’t want to deal with rude people at a doctors office. It’s time for me to find a new doctor and urgent care!!!

I’m surprised at the bad reviews as well. I’ve come to this health center three times and each time has been fine. The wait hasn’t ever been long and I’m usually in and out within an hour. The front desk people have been nice and the Dr’s that I have seen have done everything that I think is expected from a healthcare worker. The rooms that I have been in have always been clean and collected.

If I could give zero stars I would! Front office is the worst ever! They refuse responsibility and are all about no and not finding solutions. Were were told by another walk in clinic that if your primary Drs office gives the ok we can be seen. They refuse every time… if you don’t have too, DONT! I will be switching locations immediately!

I’m seriously doubting the quality of care in this facility. It is geared to bill every possible procedure they can think of without actually helping you what so ever. I needed to see a ear, nose, throat professional so I went there. Instead I was seen by a nurse and billed for an xray. Then the following day I was seen by a doctor to establish a primary healthcare provider. The idiot didn’t even look at me, but actually referred me to another ear nose throat specialist. All of this cost me 700 for two appointments which lasted no more than 10 minutes each and an xray. I’m nowhere near close to having an actual diagnosis.

I am seriously SHOCKED this place has such bad reviews.
I have been here on a number of occasions but just recently went yesterday. I had such a bad head cold that I left work early and came here to Hoag without an appointment. I was seen RIGHT AWAY. The woman who saw me is a NP named Shawn Brekke. (If you ever go, she is the woman with the chin length blonde hair). She is SO personable, caring, and resourceful. She had a graduate student helping her who was just as nice. They sent me home with a doctor’s note and an «assessment/​plan» to get me feeling better. I am writing this review on day 2 and I already feel almost 100% myself again.
I highly recommend coming here!

I have been to this office numerous times and have always had good experiences with the exception of right now. I am currently sitting in a room waiting for the doctor as I write this review. I called prior to coming in and was told they do not accept appointments and there were only 3 people here. I got to the office within 5 minutes and noticed there was a sheet to sign in for appointments or walk ins. I found that interesting since I was told it is walk in only. I signed in and waited 45 minutes. I asked the front desk lady how long it would be and she rudely told me she would help me once she was done checking people in. When they finally called me up the lady was not polite at all. I figured it was only the front desk staff which was rude. The nurse then called my name but did not say a single word to me. When she needed me to get on the scale she just pointed to it. The doctor whom I saw was very nice, but I cannot believe how I was treated otherwise. Especially when sick once does not want to be treated poorly.

Call at 10:02 becase a Family Member who is finally able to get some time off to be with us has been dizzy and very ill all night. The tech/​receptionist (who I will be reporting) aswers the phone and very unproffesionally grunts at me like a worker worm, or enojada enchilada, and says there is NO ONE in the waiting room. We live across the street, and when we arrive five minutes later, there are exactly TWELVE people in the waiting room. Hmm, a medical professional who lies. INTERESTING. Why are you working there if you have no passion lady? I have been in here about seven times and the doctors have always tried to be caring, but here you are time after time with that grumpy look on your face. After an Hour and a half, they decide to inform us that they will not take her out of state insurance. Great, lied to, an hour and a half of feeling very ill, all to be told to go eslewhere.
It is hard to find a medical receptionist who is not nice, unless you happen to be at hoag health center in Costa Mesa. Pick of the litter. You can lie and treat others and even me like garbage, BUT DO NOT MESS WITH MY FAMILY!!! Out of respect, and as a person with professional medical experience, I will not be placing your name on this review, but will be notifying management. We all have bad days, but if we are having a bad life it is no ones fault but our own. This lady needs to explore her outlook a bit.
My family members experience here, and my previous few have been often been rude and depressingly uncaring.
ENJOY YOUR ONE STAR MEANY LIARS.
GET A JOB WHERE YOU WILL NOT BE INCLINED TO BE MEAN TO PEOPLE IN THIER MOMENTS OF WEAKNESS.
GOOGLE REVIEWS HERE I COME!

Awful!!! I went to this one with my two kids with conjunctivitis… i had heard that this was a good urgent care for little kids. No toys in the waiting room… I recieved dirty looks from the receptionists… they were extremely cold and un empathetic! The nurse was rude, and obviously disliked children. The doctor was condesending, and did not even look closely at my kids. She explained nothing… I am flabergasted that there arent any other negative comments… If you can, never go here, instead go to the one on Warner… they at least seem to care about their patients.

Friendly, caring staff. Clean, orderly facility. Love that they are open on weekends and holidays for kids. We will definitely return if we ever need an urgent care in this area again :)