Fossil Store

I took my wife here to show her a watch I was eying. The employee who helped me (sorry, I don’t remember his name) was so extremely friendly and helpful that before I knew it, I was walking out with a new watch! I’ve always enjoyed Fossil’s great in-​store customer service, but this one topped it all.
The store itself seems a tad smaller than other Fossil stores, but that’s fine. I’ve never seen it so busy that it would be difficult to browse. That’s a HUGE plus for me.
I don’t buy a lot of stuff from Fossil, but next time I’m in the market, I’ll be sure to stop at this store first.

I don’t really remember when I started to really like Fossil. It may have been after a family member gave me one of their messenger bags, which I thought was cute because of all of the key designs, but it was a very bright orange in the inside. And, then, after having some times when people looked at me for not being girly enough, I had to kind of look more into purses. Bf has been very encouraging with the Fossil items, especially since he and I both like the purses/​wallets that have key designs on them.
Anyways, South Coast Plaza has high-​class stores and, cool enough, high-​class services that go with it. Every time the bf and I have been to Fossil, we’ve been met with nothing but super-​helpful people, and a very welcoming atmosphere. Well, except for the one time I was there, and one of them wouldn’t stop bugging me. I mean, I know I have a huge-​ass Kipling bag, but that doesn’t mean I’m going to try and steal stuff from your store. And, yes, I’m thinking of down-​sizing, but that doesn’t mean big bags are horrible to have. I mean, I practically have a first aid kit, a toolkit, and a medical pharmacy in my bag. If you want to try and sell something to me, then maybe try not to downplay what I already have, and show things that I may like, or that you really like. Shit. Maybe the salesperson was just really overeager? I don’t know. But that was the only time I felt kind of uncomfortable to be there because it made me feel that having a big bag was bad.
Prices are a little high, but it’s not as high as, say, Coach. There are sales once in awhile, but probably only every quarter or every half-​year. I love their charms, which is what I ended up getting that one time when I was hounded, and I got the charm in lieu of a purse because there was just a bit too much pressure. For some of their purses/​wallets, though, I would tend to either go to Macy’s (especially because Macy’s credit card holders get discounts every 3 months), or I would go to Downtown Disney’s Fossil store, where they have a discount for those with a Disney annual pass.
They change out their stock probably once every few months. Bf got me one of their, as the bf would call it, mini-«doctor» bags or, ahem, mini-​bowling bags. Bf also got me one of their clutch bags. Build quality on both is very good and, yes, they are smaller bags that I can carry around instead of my big behemoth. Bf bought a few of their wallets, as well as a watch strap. Good prices on both when considering the quality.
Right now, they’re celebrating their anniversary, so they are giving a free car tin with every full-​price purchase. Six different tins, all very cute. Great gift for dad, grandpa, or nephew, or one of your girlfriends that love old-​fashioned cars (me!).

Had a great customer service experience here today. Heather is absolutely awesome! Thank you!

Walked in just to browse but Heather was so nice and accommodating. She was genuinely happy to help us out.
Next time I need a watch I will keep them in mind

I love this store! They have a great warranty on all their watches (10 years!) and the best customer service! Whether I’m bringing in a watch for service, adding another watch to my collection, or just browsing, the staff are always so kind and warm. I truly appreciate great customer service in a world that is usually lacking it. Shop here for sure!

I arrived at this fossil store secured in what watch I was going to purchase. Needless to say, because of the great customer service, I ended up purchasing a different watch.
The customer service here was superb, so much that it makes me want to come back for a second watch. The employees here are patient and assist you on trying out different watches which helps in hindering any doubts.
All I can say is that all watch stores should follow this customer service model!

Awesome store with affordable prices on timeless watches and bags. What truly makes this store a find is the friendly, knowledgable, and professional salespeople. If you are looking for an everyday watch, I recommend the Watch Bar, where you can buy a face and a few different straps to change it up on the daily. If you’re looking for a more classy and consistent watch, I recommend the Grant, the Aeroflite, or the Agent with a leather band.

So I came to thisi Fossil store on Sunday to grab a couple of batteries for my Double Happiness watch. Its one of those watches that not only tells time but also has an animation that plays when you push a button. In my case it paints two kanji characters that mean happiness in Chinese. When I walked into the store, Lindsay was kind enough to greet me and help me replace the battery. However, getting the cover of the watch off seemed to be next to impossible. Working like tag team partners in a doubles match, Lindsay handed the watch off to Stephanie for a go at it. Still no dice I kept fumbling with it until one last attempt by Stephanie got it open. Bravo!
A minute later and the batteries were in. However, the animation wouldn’t play. Stephanie tried swapping the cover back on as well as varying lengths of pressure on both the buttons as well as the cover but no dice. :-(But guess what? Fossil watches have a lifetime warranty! So Stephanie offered to ship it in for me to get repaired. It takes 2 – 4 weeks but they cover the shipping and then mail it back to you when the are done. In addition, she said the would even cover the cost of the batteries because of the warranty issue. All I had to do was fill out a slip containing my address for shipping the watch back and if I am lucky, hopefully I will get it back before Christmas!
So to recap, friendly employees + teamwork + great service = happy customer! :-)

I sure have been fortunate lately as the places I have visited have truly provided excellent service and my 5 stars have been deserving! This store did not disappoint at all. It has been a long time since I have revisited a classic Fossil item and walking in last night to purchase a gift for my son truly surprised me. The watches were trendy yet classic. They were beautifully made and eye appealing. They have every color combination from silver, gold, gun metal, silver/​gold, colors, leather bands and oversized. Prices were unbelievably reasonable. The service was truly excellent and friendly. The guy that helped me was knowledgeable and the girl that cashed me out was really fun and sweet. Great experience. Now I want one for myself!

Fossil products are very good and tasteful. Unfortunately the sales crew in this store could use some customer service training.
I called on Wed. afternoon to see if they had a purse. The person who answered checked and said they could put it aside for me. I specifically asked how long the hold would last, as I did not think I would get there by the end of the day. They said they would make an exception. Usually it is a 24-​hour hold, but they would hold it until Thurs. night.
When I got there the purse wasn’t on hold. Someone had put it back on display, despite the clerk’s promise to keep it out. I told them that an exception was made and it was to be on hold until tonight, and it was only lunchtime. The store help told me that items are only held until store closing and put out the next morning. I tried to explain that I didn’t think I could’ve misheard, as I was aware most holds were for 24 hours and had asked specifically how many hours the hold would be. The store clerk wouldn’t listen and kept saying I was wrong. While nobody raised their voice, I felt irritated and frustrated that the help would simply dismiss the point and imply the customer didn’t know what they were talking about.
They eventually found the purse, but it had faint scratches all over it. I told them there was no way I was paying full price, over $ 100 for a purse with scratches all over it. Now, I wouldn’t have taken it even if they discounted it because it was for a gift, and although the condition was not bad, it was not suitable for a high-​end gift. But what bothered me was that the store help didn’t even offer a discount! They kept making excuses for why the purse was all scratched up, saying it was on display for a while. But it didn’t even register that they shouldn’t be selling damaged, high-​priced merchandise for full price.
I went online and ordered from
, where the merchandise sits untouched in a warehouse. The purse came in perfect condition and protected by a plastic bag. My gift recipient was thrilled.
I suppose the turnover rate is high, given the clerks don’t make that much money, but be aware that you may have to look out for yourself when shopping here.

I returned to Fossil today to buy a travel kit that I saw there in July, but didn’t buy because I felt driven off by the aggressive sales crew. This trip started much better. I dealt with the thin, red-​haired sales lady, who seemed to be alone on the floor. She was friendly and left me alone to look around. Then when I went to cash register to buy it, one of the aggressive crew muscled her out of the way, and tried to talk me into buying something similar, but not the thing I wanted. I responded confrontationally. Eventually the aggressive salesperson backed down, and the nice sales lady finished me up. I have the impression that the store manager tacitly supports the aggressive approach. Yuck.

I love this store. I already love fossil so this is more about the people than the products. Their staff is very helpful and not pushy at all. They are happy to talk to you about the products or just let you have your space and browse.
I had to return a bag because it started unraveling and they were happy to order me a new one– no questions asked (I did have the receipt though). When my new one came in the salesman told me to keep my receipt because if the second one did the same thing they would just give me a refund. The second bag has survived just fine but I really appreciate the great customer service at this store!

I came to check out a few different styles of watches and designers I’ve been kinda debating on. I walked in and they were super friendly and greeted me right away. I looked around without any associates on my back. When I was ready to try some watches on, I asked to see a few styles and Jessica stepped right up to help me. She opened so many glass displays to show me from women to men displays. I finally narrowed it down to 3 styles and colors. With a few more questions which Jessica helped me answered, I got it down to 2 styles, then with her help, I decided on my watch.
It was kinda interesting becuz I was sharing with Jessica a few brands I’ve been looking at and she lets me know that Fossil manufactures for the ones I’ve been looking at. NO wonder I keep going back to Fossil’s watches and the other 2 I was debating between. I thought that tidbit was so cool of her to share with me. It wasn’t like she was trying to tell me that Fossil was better, she was educating me that Fossil (the company) has been making watches for a long time and they make watches for many other brands that you probably know and like. Once I knew this, I felt I was making the right decision on buying their watch. Of course I take in consideration about the quality of their craftmanship, warranty and stuff, but what impressed me the most learning all of this, was that their watches have a 11 Year Warranty behind them. I couldn’t find that in some of the pricier brands out there. What a selling point for me… SOLD!!!
Anyhow…I got my watch and I have to say the customer service at this store was ABSOLUTELY amazing! Jessica was super nice, professional and was knowledgeable about their products. Being this my 1^st Fossil watch, I’ve already have gotten so many compliments on it when I’m out and about! Thank you for helping me decide on my new watch, saving me a couple hundred bucks and making my experience so easy!
I love that you get to choose your cute tin box for your watch that matches your personal style! I liked this store and I’m a new fan! One of the managers… James was super nice for sizing my watch to my wrist.
We shall see what happens in the next 11 years, but for now… I am enjoying my watch everyday.

Seriously cheap stuff. Basically cheap china goods with a Fossil logo placed on it and a 280% markup if not more. LOL. No Thanks.

Note: it’s not located in the main mall! It’s across the street.
Customer service here was great, very friendly, willing to answer questions or help you out.
Ended up with a new wallet for the boyfriend (planned) and one for myself too (unplanned). In love with both, the wallets wear in nicely and feel awesome to the touch (very smooth and velvet-​y).
Love the style of everything in here! Vintage-​y flair. Don’t know if I could buy a bag though, might be afraid to use it.
NOTE: The Fossil in the Brea Mall has better selection.

Came here around last Christmas looking for a watch. Found one that I liked, but ended up not buying. Boyfriend ended up buying the watch for me during Christmas at Macy’s, so I came here to resize it. One of the crystals on the watch looked a little loose, so I asked if it would fall out. The man resizing the watch told me not to worry, and that if it did it would be under warranty even though it was bought it at Macy’s.
About 3 months later, I noticed the crystal gone. I came back and they told me I had to send my watch into Fossil and pay a fee to have a new crystal put in. I thought it was all under warranty?! Being that lazy self I was, I never sent the watch in.
Walking through the mall one day, boyfriend decided to drag me in again and asked the same question. would they replace the crystal without me having to pay anything. The sales associate told me the same thing, that I had to mail it in and pay a fee, but another associate came over and told me just to bring the receipt in and they would just swap it out with a new watch. I brought the watch in the next day along with the receipt, and they tried to give me the same crap about having to mail it in. We explained to them that one of their associates the day previously told us other wise. The woman helping me then went to the cabinet pulled out the last watch they had, resized it and had me on my way with no problems.
Ultimately, great service, but communication on their policies needs to be understood by their employees.

Me: Are all your watches quartz or do you have automatic ones?
Salesperson: Our watches are quartz and automatic quartz!
Me: Really? You have automatic quartz watches? I’ve never seen one. Where are they?
Salesperson: (Pointing to a row of non ticking watches) These are our quartz automatic watches.
Me: (confused) Umm. So tell me what is it about these watches that makes them quartz automatic watches vs normal automatic watches?
Salesperson: I don’t know. I just know that they stop running after a while unless you keep moving them.
5 points for having a nice store and a polite salesperson. –1 point for not knowing anything about watches. Sure they are not selling Rolexes either. If they were I would have deducted more points.

I purchased my Fossil watch from a different shop and they were unable to resize it for me. I brought it to this location and the sales gal was more than happy to adjust the watch to my liking. She was very sweet and personable. 5 stars! :)

Aw man, that sucks for the gal below me… but my experience was the total opposite!
The gal helping me and my friend was so friendly and sweet. When I was asking for too much (i wanted to see all the bags in the back), she happily inclined. SUCH SERVICE!
Very nice store and very good service!

I wrote an email to South Coast Plaza customer service to let them know about my horrible experience at Fossil and I received an email back in under 10 minutes. They apologized for the lack of service, offered to let their corporate office know about this incident and said they would follow up in 30 minutes. 30 minutes later I received an email stating Fossil would be sending me an email shortly. Minutes later I received an apologetic email from Fossil asking me to come back and they would extend an additional discount for my trouble. I never made it back, the taste was a bit bitter at this point but I’m going to give them a bump up just for the response but ultimately, I guess this increase in rating is attributed to the excellent customer service of South Coast Plaza.