David’s Bridal

A big shout out and thank you to Madisyn! She was awesome! She was attentive, knowledgable and helpful. We are very grateful for her time with us and her patience our endless questions.

I bought 2 wedding dresses from this location. The first was for our civil wedding and the second was for our church wedding. The costumer service were great on both experiences. I was well taken cared of. The ladies that helped me were sweet and very patient. It seemed like the whole staff there were very pleasant, friendly and just happy. It makes such difference because I felt at home and relax. However, it was always on a weekday that I went when when I knew it’s full packed and crazy on the weekends. I plan to go back to David’s Bridal Costa Mesa to buy special occasion dresses. There are so much to choose from in this store. I’m glad this place exists other than the mall.

Thank you for your prompt attention to my problem and for your concern in making things better. I really appreciate how you handled the problem in regards to my dress. You showed me how much you care about customer satisfaction. I am really happy for taking the time and effort to make me feel better. Thank you Kendra for contacting me and thank you for calling the bride on my behalf. I am so glad to bring it to your attention so it doesn’t happen again.

Today was a wonderful blessing. It’s rare when we meet kind and compassionate people in our busy lives. I met some wonderful ladies today who helped me when I wasn’t expecting to find what I was looking for.
I wasn’t going to be a large sale yet, I was treated just as important as the other people that were in there at the time. Thank you, Danielle, for making me feel special. Thank you for taking SO much time with me. I appreciate your peaceful demeanor, wise suggestions, and plentiful patience.
Our wedding will not be grand or glamorous but, will be full of heart. Thank you for lending some of your precious heart to help make our day special for us. The ladies at this location were treasures! They truly DO care about YOU! Thank you all.

Brittany ensured that I had a great experience shopping for a dress. She asked all the right questions and then really listened to what I was looking for, which was clear in the dress selection she found. The second dress I tried on at my very first appointment ended up being the one, and because they have great selections in real dress sizes I actually walked out the door with it. In addition all of the staff that worked there really helped make it a special outing, whether they were just walking by «ooing» and «ahhing», or stopping to ask questions. I plan to bring my bridesmaids back to find their gowns as well!

My review is specifically for the alteration department.
When I went dress shopping, I felt rushed. One consultant was helping 2 brides. If it wasn’t for friends helping me into other dresses I would of just been there waiting majority of the time.
I can’t blame the consultant. She’s put under those circumstances. They shouldn’t book as many brides at one time. Anyways,
Fortunately I found «the dress», which I was in love with
Today was my appointment with the alteration department and I had an A M A Z I N G experience. Daniel was the one who assisted me and my dress looks a thousand times better! He took his time showing me the different options I had to have the dress fit exactly how I envisioned. He did that and more! I would definitely recommend going to him! Yes it’s some what pricey but you get what you pay for. He turned «the dress», into my dress
THANK YOU DANIEL!

I came into David’s Bridal tonight and was assisted by Cescily. She is seriously so phenomenal. She was super personable and fun and great to work with. This was my first time ever trying on wedding dresses and I must say that it was absolutely enjoyable because of her. I had no idea what I wanted and what style I would really like but the selections that Cescily chose for me were all basically perfect. I had a top four! And finally narrowed it down to THE ONE. I couldn’t have done it without her. The experience was super comfortable. She even chose the perfect shoes and veil for me! She cried and I teared up and it was all great! I walked out super happy!

This was the first place I went and shopped at and I found my wedding dress! THANK YOU Brittany for helping me find my special dress! She took the time to listen to all of our (bridesmaids, mom, and me) ideas… she would soak in the ideas and suggestions and come back with dresses. And this continued until I found the dress of my dreams! She was so patient, kind, caring, and funny! And best of all, she made me feel so comfortable changing into gowns! She made sure that when I chose my dress I was absolutely sure. She found a veil, hairpiece, and sash that completed my look perfectly! She is very knowledgeable. I would recommend any bride go and request her! Love her!
As for fittings and customer service, every single time I have gone the staff was beyond friendly and provided great customer service. Except for my FINAL fitting!!! If you get a woman named Floreba, ASK FOR SOMEONE ELSE!!!
She is rude, unwilling to help, and dismisses your concerns. This person needs some training in customer service!
I would give her –10 stars.

I came in on a Sunday (which was a mistake– avoid weekends if possible b/​c its ridiculously crowded!) and wandered around helping myself find a bridesmaid dress because all the associates were very busy helping other customers. Upon check-​out, Erin helped me choose the right size, schedule an appointment for hemming, and gave me advice on which dress to choose, then took me to the dressing room and waited outside to see how it fit. She was so sweet and down-​to-​earth.
They do have a decent selection of bridesmaid dresses (not many 00s but that’s normal) so if you need one its worth checking out this location.
I wish the dressing rooms had mirrors inside the rooms though. There are no mirrors in the room which is kind of ridiculous, so you have to step outside in front of everyone/​the public to look in the mirror and see how the dress fits. Not a big deal but what if you don’t want to show everyone? Lol

the worst service ever, they didn’t listen to my bride on what her size was and ended up getting the wrong size, overpriced hemming and alternative. and for gods sake do they have to take so long ?
While waiting in the store I overheard 2 people come in saying that they where charged for products on there Davids Bridal Credit account (scam) by the way. Apparently its a regular occurrence, I don’t know if the store employees are stealing people’s card #number, but I would not be surprised.
Wished we went with a local bridal shop, these big stores are horrible. All I know was my bride was crying over it and she is unhappy, I AM UNHAPPY !
for the love of GOD StaY AwAY !

I had the best experience today finding the perfect wedding dress for my big day on July 5^th.
My daughter Amber and I went into David’s bridal with no appointment and no expectations.
Everyone was very welcoming and we received expert advise and was helped with enthusiasm and fun by consultants Tina and Krista.
There was absolutely no rush or pressure and Tina really listened to my needs and expectations and created such a memorable experience for our special mother and daughter day.
Krista completed our wonderful experience by
remembering all the details to our puchase and then personally walking us back to meet the alterations person and make our appointment for the final fitting.
Thank you so much Tina and Krista.

Went here without an appointment to shop for my best friend’s wedding dress (in the future I would call in beforehand), we were lucky enough to be paired with Madyson (hope I spelled that correct) right away for an appointment. She was very helpful and receptive to all my best friend’s wishes, keeping her price range in mind, and within an hour we found the perfect dress. It really felt like we were shopping with a friend and she truly made the experience enjoyable and special, as it was all of our first times shopping for such a momentous occasion. Great customer service, great experience ¹⁰⁄₁₀!

Went in a couple of months ago for my daughter wedding dress and was helped by Brittany Bas. She was amazing and so comfortable to work with. She did her job well and wasn’t to pushy about it and showed true concern and seemed she actually cared for my daughter and what she wanted. I used to be a bridal consultant when I was younger so yes, went in thinking, I know the game and they better not try it with me! Had such a great experience, I will go back for my MOB gown and my wedding gown when it’s my turn in a few yrs. ;)
Also like to add, the entire staff was awesome! From check in to check out!

If I could I would give it a negative 3 rating. They screwed up my order. I ordered a size 8 bridesmaid dress and it fit loose so I wanted a size 6. They recommended me to get the size 8. 2 months later the dress arrived. I tried it on at home and it was so tight I could barely zip it up. I don’t know what the deal with their sizes are, but they’re definitely off. DO NOT SHOP THERE. Now I’m stuck with a stupid dress that I can’t breathe in.

My daughter and I were last minute shopping for dresses to wear just 1 week before our school’s 15 year anniversary gala! When we stepped into David’s Bridal, the sales associate Danielle, went right into action picking out dresses in the colors and styles we wanted. We needed relatively conservative but glamorous dresses that not only fit the occasion but fit us, too! Although not a problem for my daughter, as a plus size woman, finding a right fit dress seemed to be an impossible task. Not for Danielle! She did not stop until she helped us both find dresses that made us feel fabulous! Thank you Danielle — and thank you, David’s Bridal!

We came in looking for a débutante gown at our scheduled 30 minute appointment. Don’t come if you are on a tight schedule as they will be helping several other women simultaneously leaving you waiting in a teeny dressing room. The sales person said she knew what a deb ball dress was and also said she had options for an athlete with a more challenging figure, however she continued to suggest mermaid styles and cleavage barring styles. Neither of which fit the protocol for a deb ball gown. Perhaps She wasn’t listening or didn’t understand our requests or was simply new. If you are looking for a full
Service salon where you are treated like a princess, this is not the place.

Worst customer service from the Manager Luis.
My fiancé went to this store spoke with original consultant that helped me find my dress. Explained to them that is was surprise that I didn’t know he was buying dress. He told her I saw it online for sale and she just kept telling him I wasn’t looking for. And low and behold I received an email. So I call Monday explained the situation to Luis said he would call me back on Wednesday at 700. 730 on Wednesday I call, have the worst customer service woman who I spoke with told me he was busy with another call only to be placed on hold and to the person come back to tell me he was with a bride. Was extremely rude.
I doubt I will ever come back and definitely won’t recommend this store.
I had to drive down to speak with manager.

OUTSTANDING!!! I am in a wedding this Friday and am pregnant. As of the Monday before, I can no longer zip up my bridesmaid dress! I called Luis in a panic 8pm and brought the size 2 dress in. He located a size 4 in Iowa for me but they were closed. The next day, the opening manager Mina exchanged my dress, called the Iowa store, and had them pull it to overnight to me. They could not be more helpful, patient, courteous and polite. I cannot say enough for the outstanding customer service I have received. Thank you SOO much!!!

I came in today to look for a wedding dress for the very first time! I had never tried on a wedding dress and I was just going to see what styles I liked. I met with Madisyn from Costa Mesa and she was so friendly! I gave her tons of my opinions and my confusing style choices, and Madisyn worked with my chaos so well! She picked three dresses for me and the first two were beautiful. She listened to me so well and impressed me with her calm, professional, and honestly fun attitude. I tried on the third dress and instantly knew it was special. I walked out and everyone gasped! I teared up and knew this is my wedding dress! Everyone at the salon was so honest and helpful and happy. This experience caught me by surprise, and was 100% painless and one of the most fun times I’ve ever had shopping (for anything!) I am so thankful to Madisyn for knowing me better than I knew myself! THANK YOU!

Came here on Friday night to purchase my MOH dress for my best friend’s wedding. My best friend (bride), my mom, and I was assigned to the floor manager to help me with the fitting of the dress and measurements.
The place was a zoo considering the amount of bridal parties there. Each floor model dress had a snag, a tear, or the straps were ripping at the seems. Although everyone orders a new dress separately it was hard to visualize how the dress would look like on me when the floor models were in such poor condition.
Finally, the bride took over and went to find a suitable dress for me so we can finally decide and order. Well luckily she found «The dress» and now I needed heels to try on to see how the end result would look like. Once again floor manager was no where to be found. That is when a kind employee working with another party came to my rescue. His name was Mashu. He ended up handling both bridal parties and did it with grace with no help from his other co-​workers. It was because of his class act that swayed both my mom and bride to feel comfortable enough to place the order.
Now placing the order, both Mashu directed his bridal parties to the front to get measurements and finalize the sale.
Then all the sudden the floor manager; I believe his name was Luis came over and wanted to finalize the sale. Asking if I had been fitted yet and I hadn’t. Rolled his eyes at Mashu and all for not doing it. Kept asking Mashu questions about my dress then cross referencing with me as if Mashu did not have it all together. He kindly said he just wanted to make sure. But he just wanted to seem to be doing his job considering he ditched me after 10 mins of being there and Mashu had to pick up where he left off. Either way, Mashu saved the night I ordered the dress through the manager, but I doubt Mashu will get the credit but I hope he does. Will update this review in early January when I receive the dress.