David Yurman

I came here for my first David Yurman ring instead of using my employee discount at a department store I work at because I wanted the ‘experience’. Ohhhhhh it was totally worth it! Paige helped me pick out a ring within my budget and showed me a few other rings after for ideas for next time. And not once did I feel intimidated or feel like they were going to ignore me which is common at boutiques at south coast. I’ll be back soon!

I am not one to grind an ax on Unilocal,but when we get ripped off, I think I have the right. My wife loves David Yurman jewelry, and owns a fair number of pieces. As a customer, you can walk in, give them your jewelry, and they will clean it for free. You can even get some water while you wait. All for free. Sounds good right?
Well, except when you get home with one less piece than what you had when you walked in. My wife had been in the store often enough that the sales people knew her, and she knew the procedure for handing over her jewelry. Normally, they count out what you give them, they give you a slip of paper with that count, and both parties are then protected. This time around, my wife was rushed and no count was made, no receipt given. When the jewelry was cleaned, my wife was handed the pieces in a rushed manner, and then the manager helping her went to go get three other pieces that had been dropped off for adjustment. She stated that she was missing a piece, but she was rushed out the door and, being a trusting person, my wife didn’t let her uneasy feeling stop her there and demand a count.
When she got home, she realized that one piece was missing (a $ 7,000 ring). She called the store and was dismissed again over the phone. At this point, we are looking at our options for recourse, but there may be little we can do about this. My wife feels like someone she trusted took advantage of her and stole from her. Maybe it was an innocent mistake, maybe it was deliberate, but the store is asserting that my wife is flat out wrong, and I don’t think she is. At the very least, the store did not seem to be following their own procedures, and they certainly were not listening to the concerns of a long time customer of the brand. So if you go to get your pieces cleaned. Make sure you count them in, get a receipt, and count them out as well.

I received better customer service here than at any other jewelry store at south coast. I bought a ring several months ago and I love the ring (which I knew I would) but the customer service is what really stood out to me. The woman was very helpful and patient as I looked and the ring in almost every color and style before going back to the first one I looked at of course. Not only did she do all of this with a smile on her face but she also sent me a thank you not a few weeks later. The letter was hand written and personalized. This was something I have never received from any of the high end stores I have shopped at here at south coast regardless of the amount of money spent.

I had called this location and ordered a ring that my husband liked. This was going to be his birthday present, and I was so pleased that I would be able to present it to him in time. I went in Thursday night to pick it up. There was not a single customer in the store when I walked in, but there were 3 sales associates (2 women, 1 man). An older women with dark hair helped me. I told her I had a pick up, so she found the ring and brought it out. It was dirty and all scratched up. I don’t know if it was a return or a floor model, but there were some pretty noticeable scratches. The sales associate offered to «clean» it, and came back with an absolutely filthy cleaning cloth. She «cleaned» it, but the scratches were definitely in the ring itself (you could feel them). I pointed this out to the sales associate, and she kept deflecting. I would talk about the scratch, and she would talk about something else on the ring. I worked in sales for quite some time, so I knew exactly what she was doing. She wanted me to walk out with that filthy scratched up ring. I was so disappointed with the entire experience that I just returned it. Maybe she would have been a better sales associate if it was her sale, but overall I don’t think she realizes what it means to work sales. She deflected and kept passing blame. I don’t care where the ring came from, I care where it’s going (to my husband).
If she had been honest with me and stated something like «Hey, I know we only have a 14 day return policy and your not happy with this one, but how about you take this one to present to your husband and I’ll find a better one to bring in to the store. Once I find one I’ll call you and we can exchange them.» I would have probably continued to purchase from David Yurman, and bought the next piece from her. Now, however, I don’t think I’ll ever purchase from this company (or at least this location). I sincerely hope she was not the manager. If so, this location is doomed. I was the only customer in the store.

The sales lady was rude and made me feel like I was an inconvenience for her. I asked to see tourmaline jewelry and was told it was only in their fine jewelry department and she did not offer assistance.
This store needs a refresher in basic manners and customer service.

I have to say I Love DY jewelry and have several pieces however this DY location does not have the best customer service. I have recently moved to CA and have been to several DY locations and have now bought 3 pieces from DY. One from the DY in Las Vegas, one from the online store and one in St. Thomas (yes, St. Thomas does have a authentic DY counter).
The first time I visited this location I was approached by a snooty sales person (a young girl) asking me if I needed any help. I told her that I would like to get my DY jewelry cleaned. She looked at me like I was crazy and then told me she would have to ask someone else that worked there. I didn’t have all of my pieces with me at the time, I ended up showing her one of my rings that I was wearing. The other girl came over and said that don’t send pieces off to DY in New York (like I was told before) that they could clean them in the store but it wouldn’t be the same. She referred me to a jeweler somewhere in the mall. Both girls were rather rude and I caught them staring at me (looking at me up and down) while I was looking in one of the jewelry cases. I thought it was funny. I always wondered what their hourly wage was, working there, knowing that they probably couldn’t even afford to buy any of the jewelery that they sell.
I called the manager after I left. He seemed really nice on the phone. I told him that I would bring back all of my pieces for him to look at.
I went back about 7 months after the first incident. The manager was not there that day. This time I was approached by a man who I don’t think knew even what day it was! He was new, ok. But being new and not knowing ANYTHING… how did you even get the job! I told him what I wanted to do and that I had spoke with the manager not too long ago. Wanting to get all three pieces cleaned. Two Rings and one Bracelet. He was clueless and I ended up waiting for another lady, who was in the middle of a sale. He interrupted them, she looked at my pieces (two of which I hardly ever wear) and said well we can send these off to New York it will cost you $ 40.00 per piece. I must have said something like «this one is older but I never wear it» and she said…“I know, I didn’t want to say anything, but it’s old, it’s like Vintage.” Myself and my friend just stood there in shock! So rude for one thing but I must say the True definition of Vintage clothing, jewelery etc is that the items have to be close to 100 years old, so I am so sorry but these pieces are not, of course! I have three expensive pieces that this lady probably couldn’t afford and here she is making fun of my jewelry pieces from a David Yurman Collection! Unbelievable! I am very particular with everything that I own and an Interior Designer/​Artist, very particular about the way I live and what I have, my pieces were practically brand new to begin with, I certainly didn’t NEED them cleaned.
I think that this store needs to have a huge wake up call. I am almost positive that they aren’t selling nearly what they should be due to the attitudes and horrible customer service of the sales people. I will be sending all three of my pieces to NY myself to get cleaned and will buy online again or in the Caribbean.
(oh and I also bought my mom a diamond crossover ring from DY at the Somerset Collection in Michigan).

Oh do I love the holidays! The way high end stores treat potential customers is always fun and appreciated. Walked in on Black Friday and we were offered truffles or hot chocolate as we browsed. Oh my the pieces here are stunning, Unique yet very creatively designed and beautiful. I am fond of silver and gold meshed together so I always have been a fan of David Yurman. My favorite were the rings, oh and the bracelets, wait the necklaces too! Oh my the pieces made my drool but then I am weak for jewelry. Service was not intrusive and they were very friendly and welcoming. Maybe Santa will remember this store for me…

My wife loves rings and I love… to make my wife happy. Shawn and the crew are so helpful. We got a 500.00 gift card for Christmas from them! Love them. Ask for Shawn

Excellent customer service & beautiful products. They went above and beyond to handle a repair for me. Very much appreciated!

Came here scoping out rings at south coast and after visiting Tiffany’s and being disappointed with the selection and service, I was very happily surprised to be so welcomed at David Yurman. The jewelry is beyond beautiful and elegant. Our sales person was Ernesto and he was so helpful in showing options and gave information on all the designs. He wasn’t a hard sell either and wrote down all the info to bring back once we thought about our purchase, but we ended up loving one of the designs and purchasing on the spot. Slight impulse buy but so worth it and will definitely be back to splurge again and will specifically ask for him.

My first, and most definitely my last, experience with this store… I purchased a necklace on eBay (horror!) last week. I own a couple DY pieces that I purchased new. However, I elected this time to buy an enhancer from a very well reputed eBay seller. I don’t typically shop at South Coast Plaza as we live in the valley but we were in the area for Mother’s Day so I stopped in with my daughter. First thing was that an extremely haughty saleswoman informed me that my dog was not allowed in the mall. Now, at this point, I had visited Nordstrom, the LV store and the Donna Karan store, and stopped at the Concierge desk and not one person told me I couldn’t have my dog in the mall (nor did anyone say anything after my horrific experience).
in any event, I told Miss Nasty that I wanted to purchase a chain for the necklace and would she mind just letting me know if she could tell if it was fake. She gave me a withering glare, snapped «we don’t do that» and looked at me like I was a piece of rotting fruit.
So we left, met up with my husband after a bit at which point he took our dog, and I went back with my daughter thinking I’d talk to someone who was actually polite. This time we met up with Mr. Nastier, who sniffed and sneered at me when I asked about the necklace. I actually could feel the disgust and snobbery emanating from his pores.
Now, to be clear: (a) I did not purchase the necklace from one of those eBay «stores» that claim to buy overstock; I bought it from someone who, after looking through reviews and history, appeared to genuinely sell things once she had worn them and didn’t want them any more, (b) I was at the store looking to purchase a chain, and © I was polite and gracious. I get that the salespeople can’t authenticate a necklace, but it doesn’t take a lot to just say whether it’s an obvious fake or to just say NICELY «you know, I just can’t tell». And I had no reason to think it was a fake — I just like to be sure about things like this since I had actually spent quite a bit of money on it.
eBay isn’t ILLEGAL you stuck up SOBs and DY purchases don’t come with a contract saying YOU CAN NEVER EVER RESELL THEM.
Oh, and my young daughter, as we were exiting the store the second time, said: «Mommy, that man was rude!» Oh yes she did!

We were coming down to the area to see Pageant of the Masters & while there, I knew I wanted to stop by David Yurman to personally view a certain left-​hand ring I had had my eye on
Spoke with the store & emailed back & forth a few times. They didn’t have the ring in stock but advised they would bring 1 in for me to view… awesome! So I emailed the specific day & time I would be there & was really excited to see this ring since only the DY Boutiques carry the bridal collection & SF does not have a «flagship» store
Turns out they were not prepared for my visit. The person with whom I had been in contact was not in the store at all that day & this other super-​nice person was trying to help us out — to no avail
She looked all over the place & saw my paperwork in the back but no action had been taken… and for those who know me, I’m a planner so this was not a last min thing. I had been in contact w/​this store ** weeks ** beforehand & I even provided a specific day & time I’d be there, again, ** weeks ** ahead of time, w/​the expectation I’d have a real-​life example to view…
Lots of apologies from the person in the store & we knew it wasn’t her fault, so we agreed to look at their current inventory & talk about similarities & differences in what they had vs the ring I was hoping to see.
Found another style I liked a lot & was surprised that it was *so* completely different in real life, from how it was represented in their catalog…& now I’m *really* interested to see how this other ring looks
So we parted ways w/​promises to get a ring in their store, pics taken with the ring on a physical hand, then sent to me (along w/​the other ring style I liked) so I could compare… ’cause I’m not flying down to LA again only to find out the ring’s not there (again)
Our story ends right at the 2 week mark after my store visit, when I finally get a follow up message asking if I’m still interested in the original ring I wanted to see.
Well…sadly no. No I’m not. With zero follow up communication from any of you, we took the hint, continued our search & decided on another direction
And you know what? After being forgotten for so long, we were more than happy to take our $$$$ elsewhere. You’re not the only left-​hand ring place around & I *** love *** David Yurman so this could have been a sure thing for you…

purchased a gift here for my aunt for her birthday.
my first time at david yurman. i typically go to tiffany’s, but decided to change it up for this occasion!
i love the beautiful jewelry and designs here. bought her a beautiful pair of earrings.
the sale associate shawn was extremely helpful and not snooty like typical high end stores.
will be returning for gifts in the future!

I went to this David Yurman store in South Coast plaza a couple of months ago to look for a wedding band for my fiancé. We ended up purchasing a modest black titanium band that really suited my fiancé’s taste. Shawn, the sales associate, was a complete delight and so helpful. This store has a fine collection of jewelry and all the bells and whistles, but none of the pretentious attitude that I find so often at South Coast. I shop at South Coast quite often, and this was probably one of the very few times I felt that the sales associate was not pushy, snobby, or waiting for a customer that was going to spend bigger bucks. I received in the mail today a handwritten «thank you/​congratulations» note from Shawn, which was an unexpected surprise for a relatively small purchase (monetarily speaking, but a large purchase in my heart!) What a classy touch– Shawn and this store know how to do business, and I will be back again. Way to make a girl feel special planning her wedding day!

South Coast Plaza Remodeled Store! Store is twice as big and worth the remodel wait. I bought my wedding ring back in October and walked in wanting to get it polished up. A new rep: Aaron from Dallas helped us out. Very friendly, talkative and enjoying his afternoon. 100% the type of sales rep I like, talks a little about the product and talks the other 75% of the time about how/​where we got married, the remodel of the store etc etc. They always offer you a bottle water when you walk into their store as well. Great service, highly priced, but you truly pay for what you get. Nothing but compliments from my ring!

I have been a long time fan of this beautiful jewelry. I’ve had my eye on this ring for about 3 years, which speaks volumes about the classic design of DY. If we were rating solely on the work of DY, easy 5 stars. Unfortunately, the store and their customer service do not earn the same. I had hit a milestone in my life and realized I should celebrate with the ring I have been wanting.
The mall was pretty busy considering the holiday weekend. There was 1 sales associate at the time I first walked in and she was working with 2 customers and had some standing around waiting. I decided to come back an hour later. Upon my second arrival there were now 2 salespeople on the floor, both working with customers. I saw the ring in the case and stood off to the side waiting for my turn. Upon seeing me waiting, one of the well dressed security guards walked into the back and returned in a minute or so. A gal who was probably on her lunch break came out. She was nice enough, but didn’t seem knowledgeable on the merchandise. I tried to ask some questions but the responses lacked luster. I was pleased they had my size, cut, and style in stock. The entire transaction took less than 5 minutes to clean, box, wrap, and make the sale. Not bad for a girl was in the back room eating her lunch.
I had actually walked to Bloomingdales in between my first and 2^nd visit to check out their selection. They didn’t have nearly the inventory, but the customer service was amazing there. I would unlikely visit this location again. The security guards offered more customer service than the actual sales reps. Yikes.
In the end, I am so happy with my purchase… just not the process of purchase.

They are Amazing at this location. They made the whole shopping expereince perfect from start to finish .I will shop here again. They have a loyal customer for life.

I couldn’t wait to go to David Yurman in SCP when the new perfume was announced. I knew that I would love the fragrance as much as I love the jewelry so I went straight to the counter and tried the sample on display and bought the perfume. It is a must … and … it comes with a darling black silk rope bracelet wrapped around the neck of the bottle with a DY charm. You spray the rope bracelet with the perfume and wear it. It’s a great idea! Recently, I received a complimentary jar of the new lotion in the mail. Wow! It smells great!

Man I wish writing good reviews got u some kind of discount… Anyways, I lurv David yurman and the SA’s here, except the one my husband has a crush on. The jewelry here is amazing and they are so helpful to find the perfect piece for you. Last time i was here I left my own ring in the store and the girl ran down half the mall to give it back explaining it looked really expensive. Haha yah those are CZ’s hun which kinda worries me you can’t tell the diff but maybe you were just being nice to my crappy ring.

After my terrible experience at the David Yurman boutique in South Coast Plaza, I’ve received apologies from both the Manager and Assistant Manager. They reassured me that this is not the standard for their boutique. To further extend their apologies, they sent me a token of appreciation overnight, which was a very kind gesture. I support David Yurman and his products, and I know my experience at his boutique in South Coast Plaza was unfortunate, but I’m glad the management took the appropriate measures to rectify this unfortunate situation.