The UPS Store

This is my go-​to store for amazon returns and shipping. The staff is really nice and helpful, just they charge $ 1 for taping up boxes if you don’t buy anything.

The Worst Experience And Customer Service EVER!
Wow! I just left this store about an hour ago. I went to drop off a UPS package that had already been labeled and dropped it on the desk and said «its ready to go» The guy was with a customer but was so rude that I took my package back.
When I asked to speak with his boss (who I think is the owner) he told me that it was rude that I interrupted. Really? I was dropping off a package that was already labeled. There was nothing for him to do. Should I have waited patiently in line for 5 minutues? I do this every day at the post office and even they can multi task. Plus, this is a UPS drop off center, thats the point… that you don’t have to wait in line.
This is the best part… When I spoke with the owner he backed up his employee and tole me, and I quote:
«Everyone in Marin has a tendency to interrupt»
Ummmm, Wow! Then he suggested that I do not drop off my packages at his location anymore.
I have a small business and I am all about my customers… These people have no clue. Or his little UPS business is printing money and he does not need any more customers.
I will be reaching out to UPS as well to let them know. I am sure that they would not be too happy knowing that their franchisee does not want to accept labeled packages…

I have had terrible experiences with shipping packages from this UPS Store. The first time was when I paid a considerable sum to overnight ship medicine to my son in school. The package took three days to arrive and when I complained to the owner of the store he was unresponsive and rude to me. I should have known better, but seven years later I decided to give this store another try. Despite assurances that the package would arrive by a certain date it was delayed by several days. This is completely unacceptable and I will not be using this store in the future! I would recommend that if you want dependable and courteous service in shipping packages that you search out another service for shipping needs!

Every time I have gone in this place to drop off a UPS package, the staff (usually a young guy sprawled on a chair in the far back) is surly and unhelpful. A complete contrast to the UPS delivery guy who is always pleasant and helpful. I am surprised that UPS allows this store to use its good name.

I showed up with a large box 30 minutes before they opened because I’m a moron and don’t know how to read store hours. Large box had a shipping label but needed to be all taped up. Guy was getting the place prepped for the day, taking out garbage and what not said «That’s OK, leave it on the counter over there, I’ll tape it up (no charge) and ship it out.
Can you believe I’ve been to some packing stores who would make me buy an $ 8 roll of packing tape instead of just throwing a single strip of tape across the top. Not these guys. They could have told me to piss off, they don’t open for 30 minutes, buy some tape. But no, they took care of it.
I dont live in Corte Madera but my son’s school is in nearby Larkspur. I’m just going to come here now for all my shipping. Thanks guys!

I normally love this store, but I just spoke to an unkind man who really doesn’t seem to like his job. My account is linked to all the packages I send, and he just DID NOT want to help me. If you’re going to shoot me down, do so kindly, not with an attitude at 9:24 am in the morning.

I have never had a bad experience at this UPS location. Every employee has been helpful and efficient whenever I have been here. I won’t go anywhere else when i need to ship via UPS.

I’ve had a mailbox here for about ten years. The staff is always helpful and it’s so convenient as we do a lot of orders from Amazon and don’t want packages sitting outside our house. The only thing I miss is that our outbound shipper is Fedex and not UPS. The prior business was a Fedex authorized shipper. Fedex now refuses to pick up from a UPS Store even though we have our own account. The owners have assured me that is was Fedex’s decision and not theirs. Fedex is way cheaper for light volume senders.

Always quick, always efficient and always friendly. Would highly recommend the store and staff to anyone.

The guy at the counter was real funny and easy to get along with, I could not wait for the fax to go through, so he called me on my cell phone telling me it went through, that is customer service!
The package service was real fast and efficient in and out in 10 min!

Helped us reduce costs to ship four art pieces across the country — packed and shipped plus got the packages there a day ahead of schedule. The employees really helped us with a tight shipping budget.

Customer service here is ‘A+’. I was a customer with the previous management and the new crew is absolutely great — night and day difference from what it was before! They are clearly dedicated to standing out as an excellent business. Keep up the good work Matt, and all.

I have been using this location for over 7 years, first as the Ship & Mail and now as The UPS STORE operated under new management. I could not be more pleased with the responsive customer service and the fully functional copy machines. If you need an off-​site mail box, shipping and packing services, copies or on-​line printing and document service, this is the place to go in Southern Marin.