Rite Aid

Worthless as a pharmacy, avoid at all costs!
I dropped off the world’s easiest prescription, a two pack of EpiPen’s for an bee sting allergy and they had to «special order it». I went in twice to pick it up over the span of two weeks and it was still not available??? I had changed jobs at the end of the month and have a new insurance group. They again didn’t fill it. Absolutely horrible customer service, zero stars!!! There’s a different person working every day and each one blames the others.
There is only ONE reason Rite-​Aid should exist, the pharmacy… Yet they continually fail. You can get everything else you need at Safeway 100 yards away.
Stay far away.

I’ve had it. Never setting foot in this abomination of a pharmacy again.
I never shopped at this Rite Aid with a warm, fuzzy feeling. It’s clean & the selection is good, however, it’s understaffed. There are never enough people to help and even when there are only two people standing in line to check out, it can take 20 minutes before it’s your turn and you’re out of there.
All that said, this Rite Aid is convenient to my home, so it is where I go for the rare prescription I need filled, or in yesterday’s case, to get a flu shot. I walk in at 2:30 pm, and there are signs everywhere saying flu shots are available, no appointment necessary. I go to the pharmacy. There is one person at the counter and one person in front of me waiting to walk to the counter. It takes nearly 15 minutes before the person at the counter leaves. I couldn’t hear exactly what the problem was, but the customer was trying to pay for a prescription and there was an issue. The person behind the counter had extremely poor customer service skills and could barely communicate what the issue was so that the poor customer could resolve it and get out of there. Finally, she’s done, the person in front of me has now given up waiting so it’s my turn. I go to the counter, hand the clerk my insurance card and say I’d like a flu shot. She says, in a surly tone, flu shot? We do flu shots? I need to find out what to do. And she disappears into the back. I hear her ask someone what to do. A male voice says, ‘I’m too busy and I need to go to lunch. She can fill out the paper work for the shot and when I get back in an hour, I’ll see how much longer it will take.‘
The counter lady comes back and relays this news. I point to all the signs that say, flu shots, no appointment needed and all she does is shrugs her shoulders. That’s when I went to Walgreens for a flu shot.

So, this is probably one of the worst pharmacy experiences I’ve had, and after today, I don’t intend to go back. They are almost always understaffed, and the pharmacists are often very rude. Just stay away, go somewhere else — the Rite Aid in San Rafael will probably at least get your scripts in a timely manner without being told you’re being rude for asking why they aren’t ready!
A month ago, I had to fill a prescription for antibiotics and painkillers. I was VERY sick and had just gotten out of urgent care. It took an entire day just for them to have them ready — meanwhile I’m in awful pain.
Today, I drop off my normal monthly script at noon. I’m told to come back at 2:30, so I get there at 3 because I have a job. It still wasn’t ready after 3 hours. The pharmacist rudely told me how they had a rush of people and she «had» to do a flu shot right then — I’d been waiting for 3 hours. So now I have to go back a third time just to get my normal prescription. It’s not even a Saturday at rush hour — its a Tuesday afternoon when most people are at work.
Tl;DR — don’t go to this location. Just go anywhere else. Unless you want to get your prescription next week, I guess.

Pharmacy is in need of customer service training. Very rude which could be a product of staffing issues (shortage?). Go somewhere else until they resolve their internal problems. Over an hour to get a prescription to find out an hour later they haven’t even started and Pharmacist just stepped out to lunch.

This is probably the oldest store at the Corte Madera Town Center, and in my opinion, and yet it feels like a hidden gem.
For the life of me, I don’t know how this place stays in business. I never see anyone shopping in there. The large store is always empty. And I seldom see more than 2 or 3 employees holding down the fort. Don’t get me wrong — I’m not complaining. Quite the opposite!
I think it’s nice to have a go-​to store with no long lines to purchase your basic life necessities. Why shop at the nearby Safeway (and suffer through long check-​out lines) when you can buy things like shaving gear, beauty products, snacks, Halloween candy, alcohol, house appliances, etc. at Rite Aid in 5 minutes or less?
Best of all, prices are always ridiculously reasonable here (especially if you have a Rite Aid card). And there’s plenty of parking! This place puts the «convenience» back in convenience store.

I’m surprised that with 20 reviews, there’s a 2 star rating. I’m thinking employees’ relatives must have given reviews to get the second star. I live close by and overlooked a lot for convenience. That ends today. The unstocked items, rude or, at best, disinterested employees, and the ‘we really don’t care about you’ attitude that permeates the store, are now too much for me. If I have to go out of my way to shop elsewhere, so be it. When there’s so much press on unemployment and lack of jobs, people ought to at least be clean, friendly and courteous. Bye bye Rite Aid — please leave our neighborhood and let a merchant that values local business take the space.

Wish I could say nice things but this place just always gives me the creeps. I only come when I absolutely have to!
But they do have a whole bunch of random things here and I can pick up prescriptions here so I guess I can’t complain about that.

The actual store stucks, both because the layout is odd and because the staff are very unhelpful. But the pharmacy staff are very knowledgeable and helpful and explain things in an easy to understand way.

Dreadful Pharmacy! Snotty attitude by pretty much everyone I deal with there. Never seen to have the prescription on time. Invariably I have to come back multiple times before anything is available. This morning as I write this I am waiting for the prescription to be prepared after calling doctor and handing my cell phone to the princess pharmacist as they had not been answering the phone that morning! She told me to get the doctor to call it in, and I had to explain he couldn’t as they didn’t answer the phone!
I’m done going here, would rather drive 20 mins to avoid the terrible service.

Rite Aid, Corte Madera — even though you always seem to have very long lines & a labyrinth of somewhat confusing aisles… you never fail to have what I need!
Be it over-​the-​counter orthotic inserts to alleviate my Plantar Fasciitis, Petpto-​Bismol to calm my belly after indulging in one of my fellow Unilocaler’s restaurant recommendations… you never fail me. I know I can find my favorite beauty products within your maze, too! Luscious hair masks, luxurious shampoos, rich creams, and a beautiful makeup collection full of faaaabulous dupes (Hello $ 8 L’Oreal «Iced-​Latte» Shadow; Goodbye $ 18 Stella Kitten!)! Plus, things like light bulbs, slippers, those blue tin cans full of butter cookies (the same can my Nonna kept sewing materials in)…
AND… good olé «Thrifty Brand Ice Cream» (okay — maybe it’s Rite Aid brand now??) by the scoop.
Rite Aid — Thanks for being there for me when I need ya! If you carried «Nyx» and «Milani» makeup you would jump to 4 stars in my book, for sure! :)

This rite aid seems like it hasn’t had any tlc in a loooong time. It was super disorganized, the lighting was dim, it felt semi abandoned with lots of empty shelves, and there were no employees to help customers find things. Weird atmosphere, almost to the point of creepy. I’m surprised it’s still in business.

The store was being upgraded and it looked pretty bad. All the displays had been placed on coasters so they could be moved around easily. There were areas on the walls where some paneling had been removed and had old exposed glue, one wall had big holes in the drywall, and many ceiling tiles had been removed. I understand that there will be eye sores during remodeling, however this seemed to have been very poorly planned and executed.

The Rite Aid itself is okay. I’ll go there if I need hair, makeup, or other generic things like that. The pharmacy, though, is pretty bad. It seems like every single time I go there there’s some kind of problem. There are a few staff (one foreign man, two or three of the women) who are helpful, but the majority of them take forever, don’t communicate with each other, and don’t respect your time. Go to the CVS in Bön Aire.

Had the worst experience at this Rite Aid. I come to this Rite Aid every other week to pick up all the general stuff I need. Lines are usually long but kind of go fast on a good day. I ordered some 5×7’s to be developed the day before and went to pick them up today. I waited in line and finally got to a cashier and told her I needed to pick up some photos I had ordered online. It took her 10 freaking minutes to find my photos and when I finally received them, they were not precut. WTF?! Now they say they need to call a manager because no one knew how to cut photos. I waited another 10 minutes and when someone finally came, they couldn’t help me. What kind of fucking Rite Aid develops photos without the prints being cut?!! II wasted my entire lunch break dealing with this shit. ‘m never coming back to this Rite Aid again and I plan to give an earful to the manager.

It’s Rite Aid! Easy in and easy out. Things were laid out well and store was clean.

This Rite Aid, as probably all the other Rite Aid’s in America, carries a bunch of stuff from food to makeup to remote controls and lawn chairs. You could easily survive only shopping here.
However they don’t often re-​stock the cosmetics section which sometimes leaves me foundation-​less and I must unfortunately walk around naked-​faced.
Other than that, the employees are friendly, and they recently remodeled the inside, it looks much nicer!!!

One of the worst drug stores around… really! This store is a badly managed and poorly stocked store that carries products with prices posted that do not appear as the same prices at the register! Yes, of course the price you are really charged is higher than the posted price. This happened to me recently and the cashier couldn’t adjust the price — despite showing her the posted price! I had to wait for a manager (who willingly corrected the charge), but this waisted a minimum of 10 minutes of my time. If you need a convenience store, you should be very wary of the pricing when it come to check out. Not a good store in my experience!

This rite aid has a Hodge Podge of everyday items that you need and a lot of things that you dont. It is almost like going into a indoor flea market or something.
But isn’t that what old school drug stores are supposed to be like?
There is a Thifty’s ice cream as well (memories) oops my age is showing.

Like other reviewers, I use this store only because it is close. It is poorly managed and they do not care about customer service. Photo service is especially bad — someone should sue them for their false «1 hour» advertising.

This is a very poorly managed Rite Aid. This Rite Aid is consistently out of basic items, and in my experience, anything advertised on sale in the weekly paper is out of stock. The pharmacy is also, very poorly managed and cannot handle minor tasks. It is very frustrating to deal with this store, but I do only because they are located close to my home.
Update: I have moved my business to the local CVS after Rite Aid /​Town Center could not handle filling a common prescription. They took the handwritten prescription from my doctor away from me, said that they couldn’t read it, and that they would fax my doctor for clarification. Three weeks later and still, no-​one at the pharmacy could find the original hand-​written prescription, no fax had been sent, no-​one at Rite Aid knew what I was talking about, and my doctor had heard nothing. Luckily this was not a life-​threatening delay however, I’m not going to take any more chances with not being able to have prescriptions filled properly.