LensCrafters

Huge shout out to Wayne at the Corte Madera location. After buying a new pair of glasses at a southern California location while on Christmas vacation, I had the frames adjusted at a Seattle store (the lenses weren’t ready when I bought them, so they were sent to me in Seattle).
The frames were wildly crooked when I got them, and three separate Seattle techs, on three separate visits, tried to adjust them but failed every time. On the last visit I said I wanted to exchange them (it was within the 30 day guarantee period), but was instead ushered to simply adjust them again. Surprise surprise, a few weeks later they’re wildly out of alignment again.
I was so fed up I almost called it quits, but stopped into the Corte Madera location while in the area and Wayne went above and beyond. His first adjustment was a million times better, but then realized the frames were actually broken, likely by over adjusting them in Seattle. He called around and found the same pair at a store a few minutes away, and within half an hour I had a fresh, unbroken pair of the same glasses with my lenses in them. Above and beyond customer service, and I’m so appreciative.

Employee Francis is not very helpful, determinedly unhelpful, lucky for me he pushed me off onto Stephanie and Ryan. Stephanie was VERY helpful and thorough with my order, the very customer service oriented Ryan completed my order so Stephanie could go home to her family. Ryan worked with me and my glasses were done in an hour. The lab guy was very customer service oriented when the tint needed to be adjusted and the very patient and thoughtful Wayne spent a while adjusting my glasses (which were quite out of whack because my face is not symmetrical).
This Lenscrafters has great customer service-​5 stars (almost) across the board, with that one exception…

This location is not striving for the same standards as the rest of the chain. I am not going to recommend them to anyone who is looking for a new pair of glasses.

I had a Great experience here on Monday. I am a first time glasses customer and they were very helpful! I talked with three different people and they were all great. Friendly and knew a lot of helpful information for me. Not to mention my glasses were ready in 40 minutes ! I was under the impression that i would have to wait about a week so this was a pleasant surprise. Will definitely be returning

We always use this store if we need to get our glasses or sunglasses repaired. The service is always very good, the people working there are sweet and they do an amazing job.

The absolute worst experience, EVER. And I’ve been seeing eye doctors for 20 years. I had 4 exams in 4 weeks to try and figure out my eye issues; 2 glasses prescriptions — both failed but they successfully SOLD me on a $ 300 pair glasses, 2 contact lens prescriptions FAILED but most of all they failed to test for a corneal abrasion on day 1 and I had to wait 6 weeks and finally seek other professional help and a 1 min test to see I have a cornea issue which contact lenses exasperated! Do not go here, ever. And to top it all off — the red head dr (not dr Ng) was the rudest, most inconsiderate, down right MEAN Doctor (which sent me running on my last appointment) not to mention completely incompetent. Sigh.

What a bad deal! The optometrist short cuts and lies about the products that are discontinued and such! Not very truthful!

This is the first review I have ever written. I hope it is helpful. I have gone here for 5 years. I returned because I am lazy. They aren’t bad — not awesome. This time, for the first time, I had insurance. I SPENT THREE HOURS THERE. The man helping me did not know how to apply my insurance. They accept this plan and should have known how to use it! To make a long story short, I figured out half of it for him by reading some simple directions. Then, I asked him to ask someone else for help — and WOW — my insurance worked!
Aside from this, the optometrist I worked with a month prior (who seemed too awesome to be working here) had switched me to multifocal lenses. She told me that if they didn’t work well to call, and she could help me switch back to monovision. The lenses are great except when I want to watch my child perform in play. Too blurry. So I mentioned this while I was there. Of course they CAN’T HELP ME. I need ANOTHER APPOINTMENT (despite what the first optometrist said). This was during the three hours I was waiting for them to deal with my glasses.
SO – Here is the deal. It seems like the employees just are unwilling or too busy to communicate with each other. If they took the time to do so, they would be better. If you are going in for something simple — you will be fine and think everyone is awesome. If you have a problem/​issue, go elsewhere. This is akin to fast food.

Bought a new Oakley frame (works well) but the lenses (produced in store) were made too fast and too sloppy so they don’t look identical.

Very very happy with my experience here especially after my horrible experience at Four Eyes a few doors down.
Dr. Ng is very sweet and not pushy. I was able to sign off on the tests I did not want done (Glacoma) because My eyes have been hurt before by the air puff and I also dont want anyone touching my eyeball!
They have lots of styles and brands for frames from modestly priced, to high end, so there is something for everyone.
Staff is very friendly and through, they want to make sure your glasses sit right on your face and you look nice in them.
My spouse and I ended up getting 6 pair of glasses between us.
I would have given them 5 stars but for 2 things. One, unbeknownst to me, a frame broke when they were putting the Lenses in and they could not find another pair (Tory Birch brand) After 2 weeks of not hearing anything about any of my glasses (my husband already got all 3 of his) I called to check on my glasses & they said they called me.
(I think they dialed a wrong # because there was no record or msg from them)
So I went in and they called around for me to locate another pair but could not.
I appreciate the trouble they went thru to locate another pair for me. I just think they needed a little more follow up when trying to get ahold of someone since accidents like this can occur.
The other thing would be to have their chairs cleaned, the black ones. They are gross!
Other then that I thank the Dr & Staff for making my experience a much better one then the last place I went to.

Dr. Ng is amazing. She is engaged, knowledgeable and very friendly. This was my first exam in 14 years and a lot has changed for me since my Lasix surgery. She answered my many questions expertly and confidently. I was examined, fitted for glasses and contacts all within 1 hour.
The staff were professional, although not as outgoung and cheerful as Dr. Ng. Although, not many people can rival her. She is wonderful!
Make an appointment, and you will be impressed.

Responding to an advert, I visited this LensCrafters location in Corte Madera. There were perhaps two other customers in the store. I was browsing and trying on various frames for at least 15 – 20 minutes. There were two employees in the store that I could see.
At no time did a single LensCrafters employee approach me to inquire if I needed assistance. Geez, had I forgotten to remove my invisibility cloak?
Business must be superb if they can ignore customers. Imagine what the rest of your eyeglass buying experience might be, having to deal with such a crass attitude as I encountered yesterday.
No thanks!

Dr. Ng is simply wonderful! I highly recommend her. My husband needed an eye exam for the DMV and we called and got an appointment within an hour. Dr. Ng is very professional and very nice. The technician who did the screening was also very good.

Horrible customer service. Had to come in more than once to get my glasses adjusted because they can’t do them correctly the first time. Will probably end up getting them adjusted at the Northgate location because they are much more helpful and capable of doing things right at the Northgate location. Very disappointed in this LensCrafters location.

I had an exam and got three pairs of glasses. I could not be happier with the whole experience. A joy from beginning to end! Everyone was so cool and so professional.

Superb customer service
The most enjoyable eye appointment I have ever had.
Dr ng was fantastic and very knowledgeable.
I will definitely be back.
Top notch

It was a Tuesday afternoon when I realized I needed a few new boxes of contacts. Unfortunately I was leaving for a business trip the following Monday and didn’t have much time to make an appointment, order contacts, and have them get to me in time.
LensCrafters came through like a champ!
The Great:
+ Appointment availability. I made it in the same day I called.
+ Doctor Ng was amazing, as was Sammie the technician.
+ Cutting edge equipment. I had a myriad of tests that I’ve never experienced before. The 3D rendering of the inside of my eye was amazing and the doctor’s explanation was insightful and thorough.
+ Clean. The place was spotless.
+ Selection. They had a sample pair of the brand of contacts I wear so I could make my business trip.
+ Price. They matched some online pricing so I didn’t have to order from a different place.
+ Clear bill, explanation of procedures, and use of insurance. Everything was organized and easy to read (which makes my life easier for FSA purposes).
+ Although I didn’t need glasses, their selection of frames was impressive.
Overall I had an unexpected and amazing experience. Well done.

I truly cannot understand the negative reviews on here because after my time at LensCrafters in the Town Center I know that I will never have to find another eyeglass store again.
I walked in at 9:58AM for a scheduled eye test at 10:00AM to get a new prescription as well as new frames. My eye test began immediately after I finished my paperwork. I was helped by a very warm and knowledgeable lady named Ryan. She took care of the preliminary eye exam and answered all of my questions with poise and understanding.
Dr. Ng then walked in to begin my eye test. On a personal I want to let everyone know that very rarely is my energy or passion matched when I meet someone, the optometrist here not only matched but passed me that morning. Dr Ng came in with such passion for Optometry and spoke with such clarity and understanding of the subject matter, as well as being extremely receptive to my questions and concerns. I’m telling you, the love for her job almost makes you want to become an optometrist. She doesn’t try to sell you anything but merely lists your options and puts you in full control of your decisions.
Later, as I was fumbling through glasses and having no idea of what kind of pair I wanted for my daily activities, Ryan and another knowledgeable employee Rachel both took over 20 minutes going through different pairs with me, talking about the pros and cons, as well as the way it fit my face (I have a narrow one and a big nose). Rachel as well as Ryan were warm and gregariousness and made my time at Lenscrafter’s a real experience instead of a cold transaction.
Lastly, I was going to buy a used pair of a pair of glasses for about $ 160 I believe the store manager’s name was Amy who took a look at the glasses and decided that they were not in good enough condition and then proceeded to mark the new pair of burberry glasses I purchased to the used price of $ 160. WOW. It was just further validation of the kind of store they are running here.
My glasses were ready for pick-​up the same time and they fit perfectly as well as drastically improving my vision in spite of my stigmatism.
LensCrafters Corte Madera thank you. This is the place to go for your eyeglass care.

Jessica is fantastic. She will tell you exactly what you can get with your insurance and what is the best deal. She will also go above and beyond her job description to help you out. Thoroughly satisfied every time I go in. I won’t go anywhere else.

So, I did some damage to my glasses and found myself in dire need of a new pair in a relatively short period of time. Enter lenscrafters who has appointments available on a Sunday! Whew! Made an appointment online and went in to the location. Spend about 4 hours there, which was a whole lot longer than I thought I’d be there. Turns out on Sunday’s they are a bit short staffed, so I had to give them a break for that, but one of the employees was obviously cranky and a bit unprofessional as a result. Luckily it wasn’t the doc. She was fabulous!
Did all of the eye tests and was offered the opportunity to do an image. Essentially, this does the same thing as dilation, except, you don’t have to go through the dilation process, just stick your eye to a machine, and viola, no dark crazy sunglasses for the rest of the day.
It took a long time to get fitted for glasses due to the short staffing, but I was able to pick them up a couple hours later and they were ready when I was told they would be ready. They were running a sale so I got 30% off and a pair of glasses and an eye exam… did I mention this was on a Sunday?