Ethan Allen

We had an Ethan Allen designer come out to our house in hopes of replacing our dining room chairs with some from Ethan Allen. After spending time with her reviewing finish samples, fabrics and dimensions, we purchased 4 chairs. After she measured, the designer said the arm chairs would fit under our table, which was important.
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They arrived 2 months later. The finish was simplistically done, with none of the distressing and glazing we’d seen on the finish sample. The 2 arm chairs did NOT fit under our table!
The designer had me bring in a chair to the store and subsequently a service person came out. We’re still waiting for a response. This has taken months, and, despite numerous phone calls etc, we are still waiting. We, have heard nothing back about what Ethan Allen will do regarding the arm height and finish. The arm chairs won’t fit under the table and the finish was misrepresented. We want some significant compensation for this or to return them and get all our money back! We’re not letting this go, and are disgusted with the terrible customer service.

I feel similar to the other reviewer. I purchased a sofa on display, but it sat in their showroom for 6 days until picked up and sent to Union City I was told. It was not removed from the floor nor covered. Although I paid for it and thus owned it, it was allowed to sit in their showroom for all and any customers to sit on. One of the salesman informed me over the phone they have no where to store it nor even have plastic to cover it until it is picked up. This alone makes me cringe and gives me cause to consider cancellation. I hope they at least disinfect it. I signed off on a form stating what condition the sofa was in when I left, but obviously I cannot know what condition it will be in after it sat in their showroom as a display item for 6 more days. I would never buy a display item from Ethan Allen again. I called again and have not yet found anyone who could give me a delivery date. I am awaiting a phone call from the manager.

We encountered some delay with our order. When we decided to cancel rather than wait further we ran into a hang-​up on approving the cancelation and refund due to company policy for custom orders. However, when we asked nicely and clarified our needs a bit more clearly the company and the store manager made a point to be particularly attentive, address our needs fully and expedite our request for cancellation and refund. I am pleased with Ethan Allen’s response to our request. Our feedback to other customers would be to confirm fabric availability and delivery date expectations when ordering and make sure a cancellation is available easily in the event of unusual or ongoing delays.