Diamond Limos Inc

Used Diamond for a trip for my daughters birthday party ! Excellent experience. The chauffeur, David, was exceptionally helpful & professional. Highly recommend them !

I would have left zero stars if I could. Worst, most unprofessional company I have ever worked with. I used this company for my wedding. We got a party bus from 8:30 — 12:30, instructions were sent to owner of how to get to the venue and reach the cordinator upon arrival, the instructions were never relayed to the driver so my cordinater contacted driver that morning spoke with him in length, then they switched drivers and gave no instruction to them, they arrived on time in the wrong location, contacted the bride and groom one time and tried no one else. The venue coordinator finally went looking for the bus and found him at 10, because they were not in the proper parking spot we lost 2.5 hours with them, they were not apologetic, the were rude, and offered nothing but excuses in return for there mistakes. Biggest waste of money. Don’t waste your time. I am disgusted with the customer service of this company, my wedding guest were stuck taking cabs even though they were told they had a ride home, and I spent a good amount of money on a driver who just sat on his ass for 2 hours and put little to zero effort into his job. Find another company.

The owner of this company will try and sell you on paying for the tip up front on your card over the phone. The driver never receives the tip because the owner uses the tip money to cover the hourly of the driver. Then he will pocket the rest. It’s a scam for the owner to make more money off the drivers tip and the hourly is not close to how much the tip is. He’ll claim its a gratuity but on your bill it will be changed to a service fee. Along with other poor business practices by the owner. Great service by the drivers

Limo driver was 20 minutes late, was going to drive past the 210 and go all the way down to the 10 freeway to go to temecula, the air did not work, overall a shitty experiance, bottom of the barrell limo

Good times good times. My friends and I rented the party bus for my birthday a week ago… It didn’t disapoint. Great quality, awesome sound system, mixers included, and knowledgeable drivers. I will definitely be renting from them again next year :-) thanks guys for the awesome and responsive customer service !

Used this company for limo service for my wedding. Attempted to use them for a party bus for the wedding after party.
I’ll start with the good; the limo service for the wedding itself was great. The driver was about 10 minutes early and called to let me know he was there. We left about 30 minutes late, due to us, but he still got us to the venue site on time and safely. Extremely courteous and respectful driver; no complaints whatsoever about the limo driver.
Now for the bad, and the reason for the 1 star. I had done all the reserving and negotiating price over the phone. I prepaid the limo and we agreed the party bus would be paid for in cash upon arrival. It was stressed to me on three separate occasions that the drivers tip was not included and we would be on a «cash tip» plan for him. I had no issues with that. Come time for the party bus to arrive, the driver calls me to let me know he is on his way. I ask to confirm the price with him and he tells me the cost I was expecting and also says there is a $ 270 mandatory tip included. I question him about this and he changes his story to now say the $ 270 is a service charge. (The agreed upon price for the party bus was $ 969 which would make it a 30% tip or service charge). This mandatory tip was never mentioned in any of my communications with the company. When I talked to them the final time, 2 days before I was planning on using them, I asked for the exact cost that I was expected to pay for the limo bus on the day of and was told $ 800 plus cash tip for the driver (I had already put a $ 169 deposit). When the driver dropped this surprise on me I told him that was never mentioned. I offered to pay for the bus right away and tip him at the end of the night. He told me he needed to collect everything before he could even let anyone on. I told him not to show up since we were not going to pay the surprise charge. I had been told prior that my deposit was nonrefundable and I was ok with that. About 2 minutes after I got off the phone with the driver, I checked my credit card and sure enough the company charged my card the remaining $ 800 which I never gave them authorization to do. Now I have attempted to spend time attempting to recoup this money. I to file a complaint with the BBB but of course, the BBB does not have any record of them.
BL: They are cheaper then any of their competitors in the area. The driver for the limo we actually used was outstanding. They have some shady business practices, or at best, some shady drivers who are trying to pocket some extra money.

Speaking with the limo company beforehand they were very professional, very helpful, and very flexible. I was impressed with the prices and the amenities the limo service was offering. The day of the wedding the limo arrived on time. However, the limo driver… there was fiasco after fiasco with him: he was inappropriate with his comments (explaining to my fiancé and I that our honeymoon destination was an unsafe place and we’d be more safe going to ENSENADA, MX!!! He explained several times about the CRAZY parties he had driven around before), he drove off at one point with our door open (he did profusely apologize though), he took a 20 minute detour to drive us 2 miles, and those are just a few of the highlights. Overall, we were on time, the limo itself was gorgeous, and comfy and once we found out how to roll up the privacy window to separate us from the driver we were on our way to a happy day!

World Class Service all the way!!! I was looking for two limos for our wedding day and probably went to 5 different limo companies asking for quotes. And even after getting a quote from Diamond Limos, NO ONE could match or beat their price. We booked a stretch escalade to pick up my groom and his groomsmen and take them to the church and then booked a limo bus to take us and our bridal party to the reception venue. BEST SERVICE!!! Both limos came on time and both drivers were professional and the limos were beautiful and came stocked with the luxuries! Diamond Limos will now be our only go-​to limo company.

Best Limo service. Jeff the owner offers the best service and all the limos are clean. The drivers take great care of you. Simply the best!
I totally recommend this company.

These company is superb! We rented 4 limos in the Palm Springs area to transfer to a red carpet event. Every limo arrived before the call time, they were prepared with business cards and were open to last minute changes. They were simply top notch from pick-​up to drop-​off. I would highly recommend them to our clients and hire them again for our next event!

It was amazing!!! From the first phone call to the end of the ride!!! Recommend this company and their best driver Robert for all your transport needs!!! We took the ride of our lives in the beautiful stretch Escalade, stocked and comfortable and fun! The driver Robert, is Grade A professional courteous and wonderful to work with! Please know I write very few reviews but this had to be said! A++++ experience a free hour and unbelievably low price!!!

Took a stretch Escalade all the way from Santa Monica to Las Vegas this past Memorial Day weekend. There were 11 of us so $ 1350 was very reasonable — this included tip as well as 2 bottles of vodka and a bottle of champagne (which had been «forgotten»)
Anyhow, driver Rob was on time and very friendly, and very accomodating for the numerous toilet stops we had to make along the way! Big comfy stretch which took all our luggage and booze — you could probably fit another 2 people in it before it got too squashed. Got out there on time.
Would have given it 5 out of 5 except for the missing champers and the broken DVD player — but hey, first world problems huh?