A Touch of Inspiration

Whenever I try to call, they never answer their phones. I just get a recording saying «…presently we are unable to take your call…» What a way to run a business. If they can’t do a simple, basic thing like that, I can only imagine how they run other aspects of their business. Obviously they are not serious about it.

Me and my mother just had wraps and massages it was great the only bad thing is there was only one person to do massage and she was booked but other than that it was lovely

I purchased a $ 75 signature massage through Groupon.
First, the bad: Yes, it is difficult to get in touch with this place. After I had my massage someone returned a phone call I had left more than a week before. I asked them to fix the spelling of my last name three times, and upon receiving a survey email from them after my massage, my name was still spelled wrong. They boast a 75-​minute massage but I went into the room at 5:30 p.m. and came out at 6:38 p.m. This included time to undress before the massage and re-​dress after the massage. So I can say the massage was probably 60 minutes, not 75 minutes.
The good: I had a young woman named Victoria (I think that was her name). She was very personable. When I was chatty, she chatted. When I was quiet and enjoying the massage. She was quiet. I told her the level of firmness I wanted and she obliged. I would go back just to get Victoria… and this time I would be bold and ask to get my 75 minutes! If I can get both, it is money well spent and worth it.

I wanted to really like this cute spa since it is so close to my house. I visited the first time and enjoyed my massage so much I purchased another one before leaving. My second experience was awful. I booked a massage with a facial afterwards. My masseuse began our session very politely asking me of the areas I would like him to focus on. I asked him to focus on my upper and lower back. As he began his massage he rubbed my shoulders which felt wonderful. After a few minutes he switched from one shoulder to the other and began to jump around on the different areas of my back. He interrupted our session because he felt that the music pipped in was not appropriate for the massage. He left the room for about 5 minutes and when he returned, he forgot my upper back and began to stretch my lower back. He never massaged my lower back. He massaged my neck throughly. At one point, he stopped and told me he had 15 minutes left and wanted to know what area he should focus on and I mentioned my lower back. He began to work my neck. He was pleasant and courteous but was very distracted. Unfortunately, I also detected an unpleasant wet shoe odor which distracted me through my massage. I proceeded to my facial which was nice, but very simplified. I felt that the aesthetician was very nice, but rushed through my cleansing and did not really extract much from my pores. She spent much time massaging the top of my chest. After the facial was done, I went to cash out. The Facialist charged me for the facial but also charged me for the massage that was already paid even after I pointed out to her that I was concerned about this occurring. I got charged for both and when I called back later after checking my account, she told me the manager would have to refund me the following week. When I called Monday I was told Mark the mgr would be In on Tuesday. I called Mark onTuesday and he told me that they had already refunded me. My bank account finally showed my refund on Wednesday. Never again! Sorry!

Alejandro! Alejandro! Alejandro! That’s all I really need to say but I will say more because my massage was THAT GOOD!!! I purchased the groupon for a 75-​minute signature massage at a Touch of Inspiration figuring I could use a good massage to get 2015 started. Little did I know it would be one of the best massages I have ever received!!!
Here’s how it went down:
I purchased my groupon, and proceeded to call only to get a voice message stating that to schedule an appointment you either had to use their online form or book through their Facebook page. Now I’ll admit this left me a little weary as I like to speak with an actual person anytime it is my first time using a new place for a service such as a massage, but alas I had already purchased the deal so I figured what the hey let’s do this! I opted for the booking through their website. It wa s easy and painless and took less than 5 minutes. I was a bit nervous b/​c I purchased the groupon on a Tuesday and wanted an appt that Friday, but fingers crossed!!! To my surprise I received a confirmation the very next day within the time period I had requested. NICE!
So skip to the day of my massage. I arrived 10 mins early as there is normally paperwork to fill out, only to find the door was locked with a note in the window stating that the door was locked b/​c the therapists were all in a session and someone would be there shortly… so I waited for a couple of minutes and then a man walked up and opened the door (little did I know he was actually to be my massage therapist Alejandro). Upon walking in I saw there was another therapist sitting at the reception desk and wondered why he hadn’t let me in as I am sure he could see me standing outside. but I digress… nothing was going to change the Good mood I was in!
After filling out the paperwork, Alejandro came and led me to our room. It was a nice cozy room, nice lighting and light music playing. Before leaving me to disrobe, Alejandro asked what type of pressure I liked for my massage. I told him and he left the room for a few minutes allowing me to get undressed and on the table .
Upon entering the room again, he got right to work and let me just say it was AMAZE-​BALLS!!! LIKE SERIOUSLY! not only did he apply juuust the right amount of pressure as requested, he made sure that the massage was seamless maintaining contact the entire time except for when it was time to move the sheets/​or when I had to roll over. This is key to a fabulous massage and he got it 100%.
His technique was so good he almost had me drooling at times as I melted further into bliss and relaxation with every stroke.
The only thing I was thinking about at the end of my massage was how soon I could return, and to my delight they had a special offer that I was told about as I was leaving.
I purchased a couple more, and scheduled the first one and will be back very soon!
I shall be counting the days!
Thank you Alejandro!!!

I’m actually giving zero stars. The reason I am writing this review is that I have been literally injured as a result of one of the movements/​stretches that the therapist performed on me. I have not bothered to contact the business owner because as we all know, any business like that will make you sign a document that will always protect the business. What usually happens in a situation like this, is the owner will apologize and offer you free services. An apology will NOT heal my wrist and I do not want to receive any additional services after an experience like this, thanks. I am writing this review to prevent anyone else from possibly getting injured by this therapist (Alejandro, Latin man, late 30’s/early 40’s).
Upon walking in, the office is inviting with a warm energy. There was a nice ‘hippy-​dippy’ type of fragrant aroma, but it was a bit too strong for my liking. The place looks very clean and massage room was as expected. The therapist did not ask if there’s anything I’d like him to concentrate on or areas I’d like him to avoid, etc. The massage itself was pretty good, though the therapist seemed distracted, not ‘present’. Was it the best I’ve ever had? No, but it was pretty decent outside of being injured.
The therapist did the usual routine, as most of them follow. Here’s how the injury happened. While I was lying on my back, he stretched my right arm over my head. Then, he moved the arm so that it was perpendicular to my body and stretched it from there. He gripped my wrist too tightly, held the arm now at an upwards angle from my body and pulled way too hard. I heard and felt a pop in my wrist. It was louder and more jarring than the sound made when one cracks their knuckles. It hurt, but didn’t continue to hurt right at that moment. It was the hours and days that followed when I realized «this guy actually injured me!», as the pain went from pretty bad to much worse. You can see in the pictures, it is glaringly obvious the difference in protruding wrist bones. The right one is HUGE compared to my left wrist bone. (Edit: I am unable to post my pictures. There is no option for me to add them — ???)
The pain level, within the 1^st week after, on scale of 1 to 10, when trying to do ANY angled or side to side movement would be a 7 or 8. With no movement, 3 or 4 at rest. When trying to use my right hand, I’ve been unable to brush teeth, hold a plate of food, twist open any jar, make up the bed, or any similar basic movement without pain, actual pain, not just discomfort. Also, pain when using a mouse (affecting work day ALL day!!!). Turning a doorknob or twisting a key in a lock is still not possible.
It’s been REALLY bad. I know it was not intentional, but that guy truly injured me. If I had not received this injury from the therapist, I would have given 3 stars.
FOLLOW UP: It has been over one full year. Alejandro literally destroyed the ligaments and tendons in my wrist. I have had prolotherapy twice so far and there has been some improvement, but I will definitely have to have at least 2 more treatments to feel a significant difference. The wrist STILL hurts way too often. Prolotherapy is not cheap and I have this additional expense and have been injured for life because of this careless therapist that used WAY too much force and improper form. HORRIBLE.

I had to cancel my appointment the day of, and a Touch of Inspiration requires 24-​hour cancellation notice. I didn’t know I was going to be stuck in NYC due to travel delays overnight, nor would I have known that at 9:30am the day before that I would be unable to travel home to make my appointment. This place would not waive their policy, and simply said «Per our previous conversations (and stated 24 hour cancellation policy) we have a 24 hour cancellation policy. Since you did not provide at least 24 hours notice to cancel or reschedule your appointment, you have a $ 43 cancellation fee. Once you have paid your cancellation fee, we wi be happy to schede the appointment for you or your friend».
I would not go here EVER again. Please note the typo’s in the email response too. Horrible customer service.

this place sucks so bad the massage sucked the service sucks and the therapist was telling me personal info while I was receiving the massage never come here

I got a groupon for the 75-​minute signature massage. My therapist was Chris. He was great and paid attention to my areas of need. He gets five stars. Upon leaving I was offered a similar package to that of groupon for three additional visits. Which was nice. I gave them three stars for the difficulty in scheduling the appointment because no one ever answers. You have to leave a message and wait for a return call to determine availability for appointments. Also took points off for not having a locker area to place belongings in during massage and not having a receptionist which explains why the phone is never answered. The therapists have to answer the phone between clients.

I would give this place zero stars if it was possible. I discovered this place via groupon. I actually took my mom here for the massage. While she was getting her treatment, a man named Alejandro was finishing up with a customer and told me that his shift is done and that he is not allowed to let anyone sit in the lobby and that I had to wait outside. Say what??? I asked him if he was kidding. He said no. That the owners don’t allow this??? Again, say what??? I have never hear of such crap before. I told him that I will go outside, but he can rest assure that I will never be back so I went outside. Then as he was leaving he said I could go back inside. Mind you, my mom is still in the middle of her massage. So I am expected to stand outside for at least half an hour in the Florida heat. He said I could go back inside. At this point, I am beyond mad. Even if the groupon is a good deal– which remains to be seen, I would say that it isn’t worth the bs of forcing a customer to wait outside. Avoid this hell. Trust me.

Worst massage I’ve ever had. The girl who did it was nice enough, but she was not at all good at what she did. She didn’t even touch the lower third of my back! The whole thing was kind of like a tease: I kept hoping she’d move on to a different spot and do something good, but she never did. Very disappointing, and easy to see why they offer a groupon.

Although Alejandro is great, the 2 star rating is because it is very difficult to reach them. I often call several times and leave messages only to get a call several days later.
I did have 2 facials. The first last year by an older woman was great! The last one a couple of months ago by a younger girl was horrible. As in someone else’s review, she was talking during the facial, as well as telling me there was not enough time to do extractions ??? Ya think??? Didn’t seem as tho she knew what to do!
Again, I do highly recommend Alejandro if you are lucky enough to get someone on the phone.

This place is not professional at all. Im glad we didn’t have to pay full price. No one ever picks up the phone. Although they will call back the next day or two. The facial was not as relaxing as I thought it would be. Buyers beware don’t waste your time coming here. My b/​f did not receive a complete facial as I did. She was done with him in 40 min. i got my full facial with a Massage in between my mask. Getting a facial, you’re suppose to feel relaxed and not try to have a full conversation with your client unless its related to your facial not asking personal questions.
I’ve had many facials before and we will never come back to this place.

My Massage was great ;) Alejandro paid attention to all my sore spots and I left feeling completely relaxed! Upon my exit I was offered a similar package to that was purchased on Groupon to which I happily accepted, it being a great deal. Most places wheel you in with a deal and then jack up the price. I’m glad this was not the case here. I liked it and I’m sure you will too. Give them a call.

From the comfortable room to the soothing, beautiful music to the just perfect massage — this is the place to go to sooth your aching muscles and relax. Ask for Michael — he’s the greatest!