Stride Rite Bootery

I love their shoes for my children but the customer service is horrible! The young Latin girl that works there with the Monroe piercing is down right RUDE!

I agree with other reviewer that their customer service is horrible. I like the brand itself but that particular store has a poor customer service.

By far the WORST customer service I have ever experienced. I dealt directly with the manager and she was even more awful then any of the other employees. They have no idea what they are doing or talking about. After a mishap on the managers end for incorrectly measuring my child’s foot then having to special order the size from another store and then not being able to return it anywhere and making it a huge fiasco, I would never give this store my business again! After the manager mocked me and talked poorly to me, I did contact corporate. Hopefully she gets ‘handled’ soon or the store is going to give the brand an awful reputation.

My husband and I took our 4 year old daughter here to pick out some new sneakers. We have always liked the Stride Rite brand and bought several pairs at various Northern CA stores during her early walking days. We learned quickly that not all Stride Rite stores are the same! This one is awful! The customer service is a joke.
On the particular Saturday when we walked in, the sales woman was clearly not in the mood to SELL. She barely put out the effort to measure my daughter’s foot. Then she went on to tell us the sneakers my 4 year old said she liked (Sketchers) didn’t come in her size. The clerk told us to walk down to the other end of the mall to try the Sketchers store. I told her we would do that but wanted to have our daughter try on some Stride Rite sneakers first. She all but ignored me to say again that the Sketchers store had more sizes.
I told my daughter to put her shoes back on and said we were leaving. As I walked out, I said loudly to my husband that it was obvious the clerk had no intention in helping us, so we should just leave. She barely tried to protest for the sake of a coworker who walked out to ask if we had been helped.
We were the only customers in the store when this happened. I think it’s a shame that this one employee was so lazy because it turned us off to the entire store. I hope the owners/​management take a good look at the type of staff they employee and analyze their sales receipts. In the end, we didn’t even buy Sketchers, proving my point that my daughter needed to try on several pairs to pick what felt the best!

While the brand Stride Rite for kids shoes is still ok for me, this particular store is not good at all. The staff is not very knowledgeable about shoes, their selection is small, and they do not have enough sizes in the shoes on display. And one time after I bought shoes, they put them in their blue plastic bag which I hung on my wrist and a few minutes later, the blue ink rubbed off all over my skin. I have not had that happen at another Stride Rite store in Danville. The people in the Danville store are much more intelligent and knowledgeable, and helpful, with a greater shoe selection. I will never go to the Sun Valley Mall Stride Rite now that I’ve found the Danville store that is 1000 times better.

never purchase anything from this store, they are crooks!!!