Star Bright Pool and Spa Care

I have been using Aaron for several months and as long as he is the person cleaning your pool it’s fantastic. If you get one of his other guys, it’s really hit and miss. I went out and talked to one of his guys one day while he was cleaning the pool and he said he wasn’t able to get everything up from the bottom of the pool (although I pay for full service, which includes vacuuming the pool). I went back and looked at my security cameras and he was here exactly 9 minutes. No wonder he can’t get the pool clean. How do you sweep, vacuum and do chemicals in 9 minutes? I sent an email last week because nobody showed to service the pool and I’ve received no response. I called again today because it has now been two weeks that nobody has shown to clean the pool. It’s a shame because Aaron is a really nice guy and does a good job when he does show up.

This guy, Pedro, used to service our pool weekly for full service. Oh how we loved Pedro! He came every week like clockwork at the same time and by the time he would leave … our pool would be perfect.
About 4 months ago, our pool service was switched to another technician who was unable to be consistent with showing up for service. Aaron fixed this by personally coming out and servicing our pool for a couple weeks while ensuring the new guy (Wally I think!) was properly trained. We got 1 month of great service from said new guy and then again … no show! This time, I let Aaron know right away and he told me the guy would be out the following day for service and then again … no show!
Unfortunately, we had to cancel and find a new company because at this time Star Bright Pool Care is unreliable.

Couldn’t be happier with Aaron. Everyone on the street uses him (I was referred by my neighbor who was referred by their neighbor). We all have sparkling pools. :)

I hired Aaron because of all of the positive reviews. My experience was much different. I was selling my home and asked Aaron to clean a swim spa every other week. He charged me $ 50.09 per visit which is double the normal cost. When I went up to the house the spa was green and filthy. He admitted that he hadn’t been coming by due to being very busy. He promised it wouldn’t happen again. The next time I went to check on the house it was the same thing. I suggest you hire someone else.

Aaron serviced our polaris well. Wasnt as impressed with the weekly service by another individual.

We had Aaron install a new pump and redo the plumbing.
He did the work at a fair price. He was honest, diligent and professional.
I would highly recommend Star Bright.

Aaron is hard working & honest. He holds his company as well as himself to a higher standard. I would highly recommend him in a heartbeat!

I moved to Concord last August (2012) and it was my first time having a swimming pool in the backyard. I contacted 3 representatives from different companies and they came over to looked at my pool and gave me an estimate for the one-​time clean-​up and recurring maintenance. I chose the service from Star Bright and Aaron because of his reasonable price and professional communication.
Over the winter, I emailed Aaron several times about changing my service schedule based on vacation plan, holiday, etc. and he responsed in a reasonable time.
Recently, I noticed that Aaron has «upscale» his company by sending color printed invoice and some other little things. Hope that he can get more business from all the efforts that he spent. At the same time, I am hoping that he can give us the option to receive invoice over email.

I have been with this service for almost 2 years now, and I finally had to let them go. Even though in the beginning the service was good, it declined significantly over time. Especially the communication was terrible. You asked them to do something and let you know what was needed to have the issue resolved, and you basically got no response unless you called. Also, invoices sometimes came, sometimes did not. Or they took weeks during the year off without telling us, which is part of the agreement, but I would have expected a «curtesy reminder». Finally I asked them if they are too busy to take care of my pool, and the answer was essentially «yes». Not the response I would expect from a service company. This is definitely not the «hassle free» pool service I would expect. I would stay away from them.

We are completely satisfied with service and support of our hot tub from Star Bright Pool and Spa Care, performed by Aaron. We use the hot tub regularly and know it is ready for us because of this service.

For many years we had a good pool service until the owner retired. Unfortunately, his successor did a terrible job and we had to find someone new. Last summer we hired Star Bright. We have been very pleased with the excellent service from Star Bright. Aaron quickly turned around our neglected and chemically imbalanced pool to one that sparkled again. Aaron is responsive and conscientious. He provides a high level of customer service and dependability and is priced competitively. Our pool looks great!