Rescue Rooter of Bay East

IF I COULD GIVE 0 STARS I WOULD, BUT Unilocal REQUIRES AT LEAST 1 STAR. I called Thursday morning a got a same day window of 4−6pm for my clogged sewer line. At 5:30 I received a call stating that the tech is running late and would be here «soon». At 7:30 I called and was told 9:00. At 9:15 I called and was told no later than 10:30. At 10:35 I called and was told the tech should be there within the hour. I explained that it is too late at night for that now. I called at 8:00am Friday. I was GUARANTEED at tech would be at my house 4−5pm. At 5:00 I called and had a literal 20 minute conversation as to why the tech didn’t show this time. I was told that they do not have techs in my area and they didn’t know why the appointment was made in the first place. There was no supervisor or manager I could speak with. I was put on hold for over 6 minutes then told that the manager said he would «work» on getting a tech out here tomorrow but no guarantee. I asked to speak to the manager and was told he had left for the day. I said I cannot risk them not showing again. I would call someone else. They asked that I not do that. They are clearly only interested in getting my money (if they ever show up). The fact that I have limited use of my plumbing, dishes piled in my sink, family members that need to shower and having to hold my breath and the plunger every time we flush means nothing to them. By the time I hung up it was 5:20 on Friday. Everything is closed. So tomorrow I will call someone, pay weekend rates and possibly emergency fees all because these people couldn’t be upfront with me just once in a 48 hour span of time. PLEASE TAKE MY ADVICE AND DO NOT USE THIS COMPANY. ALSO PLEASE NOTE THAT ALL THEIR RESPONSES TO NEGATIVE FEEDBACK IS EXACTLY THE SAME WITH AN INSERT NAME HERE FEATURE. ITS AN AUTO RESPONSE. VERY INSINCERE.

Norbert and Greg provided excellent professional service in clearing my main line blockage and the pricing was fair and reasonable.

I called Rescue Rooter to help with what I thought was a leak that needed to be re-​soldered. Ameer showed up, crawled under my house, and proceeded to fix my compression fitting. I can’t say enough about how wonderful he was — courteous, great communication, quick to find the solution, and did I mention full of respect for me, and my house? As a female that attempts a lot of DIY herself, I get mixed feedback from guys that come to help (or even those I approach in the aisles of my local ACE or Home Depot). It’s always refreshing to be treated simply as a fellow person, equal, working to fix a problem. I now have his card on my refrigerator, and they will be my go to plumber going forward.

$ 250 for the opportunity to clean up a mess left behind after they didn’t go far enough in the line to clear the blockage. Called them when the drains backed up again and was told they were booked up for the day, unable to come until the next day. No coverage on a warrantee.
Absolute Plumbing and Drain came within a few hours, went far into the drain and cleared a blockage in the city lateral. Cleaned up after the work.

The $ 88 drain cleaning special on the website should not be taken for granted. On the job, conditions may be found that invalidate the special. In my case, the clean-​out was considered inadequate, and the bill was $ 312 for an hour’s work clearing a kitchen sink drain.

I would be very cautious with this bate and switch operation. I called on there $ 88 dollar drain clean out. The driver did not know it was $ 88 dollars. He quoted a much higher price. Once I got it straight and told him to go and clean the kitchen like. He called back and said it has blockage and that he recommended power clean. I guess using water and at a cost of over $ 400. Told him to pack up and leave. I just wanted the regular cleaning the line. Said he would do for $ 88. He finished and the line has been open and good for over 3 weeks. Also, they were to be there in the morning, but did not get there until after 6 in the eveing. I do not like Bate and switch. I will never use this company again. That is why I gave them 1 star.

These guys clearly do not care about your time or your business. Look elsewhere for your plumbing needs. No call, no show, no care.

I have a small leak under the kitchen sink. I’ve always kept a mall bucket underneath for as long as I can remember just in case there was a leak. I called Rescue Rooter and they came out within the hour of my initial call. Before they arrived, I checked the chrome pipe and noticed there was a small hole which was making the leak more of an issue and realized I couldn’t wait to fix the leak. Adam arrived early than expected and looked at my leak and told me what I already knew (which was the gaskets needed to be replaced) and to replace the damaged cheap pipe that was already there for the past (8) years. I was quoted a price for the whole pipe replacement including gaskets which I felt was very high. He did provide another option to replace (2) gaskets and the cheap broken pipe. That was a $ 250 charge. What else could I do? Other plumbers couldn’t even be bothered to come out or I had to be placed on a waiting list for the following week. I went with the $ 250 charge and my problem was solved in under an hour. Adam was very nice and professional! I will call them again because Rescue Rooter was there when I needed the help before the Thanksgiving Holiday!

AMAZING customer service and quality work!
Our studio has been getting a makeover lately. We got new furniture, mirrors, coffee bar, the whole sha-​bang! We needed to move our hot water heater and had set up a visit to get a quote from a plumber. Literally to the rescue, Rescue Rooter called when that company fell through and were out to us within the hour. David Goins gave us the initial quote and made the process sound so easy and simple… and fast! He instantly assured me this would be no sweat which made me feel better, especially since this is not my area of expertise.
He was out to us the very next day and, true to his word, he got the job done fast and effortlessly! He even went above and beyond and fixed some of our little leaks at no charge! We will definitely be calling Rescue Rooter first, the next time we are in need of a plumber!

I had a leaking valve in my sprinkler system and had no experience with PVC pipes or any of that stuff so I decided to call these guys. Due to my ignorance, I was ripped off.
Rescue Rooter has poor customer support and a particular contractor named Wasif Gul overcharged me by about 500%. Prior to the work I called them to make use of their «service in 60 minutes, 24÷7» advertisement, but they ended up stringing me along and rescheduled 3 times. They finally sent someone about 24 hours later.
The contracted technician looked at the leaking irrigation control valve and walked around my house for a while to figure out how the sprinkler system was setup. He claimed that it wasn’t set up correctly and that he would need to dig into the soil and «do a lot of work». I assumed he would dig up half of my yard and reconfigure how the PVC pipes were setup or something like that, especially since he estimated the fix to be $ 750.
The technician dug a small hole (about 3×2×1 ft volume), hand sawed off the valve, and left the scene without notifying me. The soil was already wet from the leak, so digging this hole and hand-​sawing off the valve would take no more than 10 minutes. An hour later he came back and told me he was buying parts and was missing one and must go back to the store.
30 minutes later he came back and spent about 20 minutes applying solvent for the PVC parts and putting them together. He then tells me he’ll come back an hour later because the solvent needs to dry (which is the only thing that made sense at this point).
An hour later he came back and spent 30 minutes to check for leaks and that everything was okay, which concluded his service. In the end, the technician fudged the numbers. He wrote $ 895 above the original $ 750 estimate and crossed the $ 895 estimate off to make it look like he did me a favor, as if he applied some secret discount. Rescue Rooter advertises $ 50 off if you call them, and when I confronted the technician regarding this, he claimed it was already applied. He also claimed that the hole he dug was 5 square feet, which was nowhere near the actual size.
When he briefly walked me through the contract before I signed it, he told me that there were extra parts he had to buy that costed $ 30. Since talking to him more only increased my fees, I decided to settle at $ 780. Also, I barely could read what was written by him on the contract, and his English was borderline incomprehensible.
A couple weeks later, I did some research and looked at the prices at my local Home Depot that this technician likely shopped at. Here are the PVC parts that were required: 1″ pipe (2 ft.), 1″ coupling, 1″ 90 degree elbow, 1″ ball valve, and 8oz. solvent. The total of these items are currently under $ 20, yet he charged me $ 90 for parts and added an extra $ 30 at the end for no reason.
I also found that the normal rate for replacing a valve is $ 75-​$ 150 per hour, excluding parts. This technician labored for about an hour, used $ 20 parts and charged $ 780. Sadly I did not take my time to read these awful reviews on Unilocal before contacting Rescue Rooter. Stay away at all costs.
Hopefully by the time their reputation management firm replies with a copy and paste message about how they strive to serve their customers, I’ll have been partially refunded by then.

Had Rescue Rooter come out again (I’m a repeat customer) to fix a leaky bathtub. Jose G came out, was a complete professional, and fixed everything beautifully. Although everyone who has come to my home from Rescue Rooter has been top-​notch, Jose G really spoke my language. I’m going to ask for him in the future. Once again, I’d highly recommend Rescue Rooter in San Leandro.

I give them 2 stars because I have used them before and my experience wasn’t as bad as this one. I completely understand that some jobs last longer than originally planned. However I was strung along way too much this time. I called a little after 5pm and they told me 2−3hrs but no matter what, the 10pm shift would take me 1^st when they came on. Needless to say, I went ballistic when at 10ish they explained he was 50 miles away to come to me. An hour later, when I called to get an update, it was explained that he stopped at another stop that was closer and it would be another 2hrs.
Like I said, I figured they were stringing me along but this got to be ridiculous this time. Like someone said previously, it’s better when they are upfront. They just lost a customer that has over 20 apartments.
The competition I called won me over by being there 50 minutes after I called.

John saved the day. Memorial weekend, Sunday, backed up sewer, toilet overflowing :(. The dispatcher (can’t remember her name) was fantastic and sent John out within 2 hours, no obligation (the «other» guys (rhymes with rescue rooter) wanted to charge me $ 250 just to come out). John was so helpful and actually took the time to answer my questions and concerns.
He fixed the problem, reasonable rate and diagnosed what might be happening. We are very pleased. You have a loyal customer and we’ll tell our friends!!!

Called them up for another job… burst pipe flooded the house. Plumber did a quick patch while cleanup crew was there. Also agreed to do plumbing inspection for free. Fixed plugged shower head, and leaky toilet. EBMUD reports water use cut by over 50%!
Very reasonable bill, and productive visit.

We called to have them fix our plumbing issue at our restaurant and Benjamin Carrillo came and saved us. Now we are able to open tomorrow thanks to his fast service.
He was also really friendly.

I had a very good experience with Keith after an earlier attempt to fix my blocked toilet line resulted in a wild estimate for an improperly diagnosed fix by Ben Franklin.
Keith arrived promptly during his scheduled window and got me cleared out and working again for $ 350. I’ll be back to Rescue rooter for my needs.

I have to say I was surprised by all the negative reviews on this business. I have used them several times for our office issues (I manage a dental Office in Hayward). they are always pleasant and yes sometimes it may take a while for them to get here but rightfully so, I bet I am not the only person with plumbing issues in the greater Bay Area.
We called at 11 am to order service as our office was overflowing at the drain, turns out it wasn’t just our office it was the entire buildings main drain. Another business in the same building had a plumber out earlier and snaked all day but never cleared the issue for their suite. When Keith from rescue rooter showed up we informed him of the issue’s at hand. His first response was to check the main drain for the building. Wow someone who KNOWS what they are doing! We had to cancel our patients due to the plumbing issue but guess what, Keith worked very late into the evening to fix it by morning so we could work the next day! Keith was very polite and understood what we needed and was able to educate us on our needs! Professional and with a smile on his face! Thank you Keith and Rescue Rooter for your help!

Terrible. Called in the early afternoon to have them come. They said 6 – 9 on a Friday — Valentine’s night. I asked if they were sure. Told yes.
Called me to ask if I was sure that I needed them at 5:30. Giving no indication they might not come. Called at 8:50pm to be told they cant find a plumber. Ruining my Valentine’s night AND still have a plumbing issue.
Rescheduled for 8 – 8:30am next day. No show. Called them. They said, «He is busy with another customer and can come after he is finished.» Giving me the option to ruin another day — Saturday.
No thanks — Dont waste your time with them.

Al Jackson was very personable, explained the pricing before he performed the job, detailed what he would have to do, and was organized and cleaned up any debris and water that happened to splash out.
He did a great job!

Overpriced. Charged me 600 $ to put the snake to clear the drainage in a normal day at 3PM
Still wait to see the service is good or bad