O’Reilly Auto Parts

I realized that I needed new windshield wipers when it started raining.
I walked in and tried to figure out the wiper blade display and a young man immediately offered help.
In five minutes, he helped me find the right set and even installed them onto my car for me. Super nice guy.

Had problems starting my car tonight so when it did finally start, I headed straight to O’Reilly to have them test my battery (which they do for free).
Chuck helped me and he was absolutely fantastic!!! He not only checked my battery but also tested my starter and alternator.. all for free! He spent time explaining to me why the starting problem could have happened, since everything he checked was fine.
He went above and beyond to provide me excellent customer service, something that’s growing to be a thing of the past! Thank you Chuck and thank you O’Reilly for hiring quality people like him, I WILL be returning for future needs!!!

Called about a part 6 pm ! Said please hold I’ll be there in 15. Got there part was not on hold. Said o someone must have used this one. Um you change both rotors at the same time. Terrible women who works there. Drove to Oreilys in Concord by Costco tobuythem

This place has changed and I went there the other day and please to say the employees were helpful.

Went based on reviews. Customer service here is outstanding! Very courteous, knowledgeable and friendly.
Got all my parts, applied the sales prices, plus military discount.
Was in and out in less than 5 minutes. Worth the extra drive to go to this location. See for yourself, they are probably the best parts store I’ve been to.

Wow, great service! I was in my work clothes, went in and purchased a new set of wiper blades and he offered to install them and did with a smile and handshake… I will return!

I was blown away with the customer service here today! After going to a competitor and being treated like crap, I decided to give O’Reillys a try. My battery for my old Mercedes looked like it was going to run over $ 100 and I am not happy since I’m wanted to just sell it. As I walked in the guys greeted my friendly and asked if I wanted to test my battery. I asked, «how much?» FREE… they tell me. The guy takes it and says it barely has a charge but is still good would I like it charged? Again I ask, «how much?» FREE! Are you serious? Yep. They tested then quick charged my battery in and hour for nada, zilch, absolutely 100% FREE. NO strings just awesome customer service! 5 huge stars! I felt so guilty I bought $ 25 of car cleaning stuff to give them some business. They saved me over $ 100 and just earned all of my future business!!!

This place is much better than the old kragen. People here were actually helpful. Better than autozone for sure but not as good as monument. This place is good for basic stuff, from oil changes to coolant flushes. That’s about it.

good customer service. Polite and helpful.

This auto parts store is awesome. My back driver side blinker went out and I had to get it fixed. My dad was going to do it for me but I needed to pick up a lightbulb. Looked for places on Unilocal and I decided to go here because of the ratings, and I am very glad I did. A really nice employee named Adam not only helped me find the correct bulb, he even changed it out for me and made sure it worked! I was super grateful because I don’t think I even had the tools that he had to use to get to the lightbulb. I will definitely be going back to this store whenever I need to purchase stuff for my car!

Auto parts stores are NOT all the same. Yes, there is a reason that most of them get 2 – 3 stars and this one is averaging 5.
Because of these Unilocal ratings, I drove about 20 miles to come to this one. My quest involved headlights for my beloved 2001 Honda Prelude. My headlights were dingy discolored, ruining the entire look of the car. I shopped on-​line for new ones, but I had questions about the different types of lights available. I realized that I needed to talk to a human — hence my trip to O’Reilly.
I asked the nice man behind the counter about headlights and he explained about the different types I had questions about. We also talked a bit about the logistics of putting new ones on the car. Then he realized that they didn’t carry headlights for my car, nor were they even available for order. After I convinced him that plastic cleaners were useless, he thought about it a bit and suggested wet sanding with 2000 grade sandpaper then using rubbing compound. He even found a little piece of sandpaper for me and I bought a new tin of compound.
Lo and behold, I tried it out today and my headlights look FANTASTIC!!! Yeah, I had to use some elbow grease on them, but all that yellow dinginess is gone. Amazing. This is my new store.

Really helpful guys. They seem have more of a selection than some of the other parts stores around here. Also, they just seem to be faster and more efficient.
My business exchange was perfect. What every exchange should be! I recommend this place.
I will definitely return!

Some people may knock these type of auto parts stores for whatever reason, but my experience here is first class. I had some elementary questions about electrical issues with my car and had my battery tested. They tested and charged the battery at no cost to me. Not only that, Adam and Chris were very friendly and offered great assistance and were sincere in helping me troubleshoot my issues. Its easy for auto guys to behave condescending but the guys here are classy. I greatly respect that.

We stopped in the store for a couple items on a sunday. Kevin, the assistant manager, was multi-​tasking on the phone and with multiple customers in front of the register. Despite multi-​tasking, Kevin was able to let us know we were important. After he hung up the phone, Kevin really seemed to care about what we needed. He seemed knowledgeable and had a genuine smile. We were promptly rung up and out the door in no time !
I was very pleased with the experience and would go back again!

I had a headlight out on my CRV and Chris, assistant manager, was very helpful and even put them in for me! Before I came here, I was at the Auto Zone down the street and some gray haired guy (Sunday, July 24^th about 4 p.m.) was very rude about helping me at all!
Thanks, count me as a O’Reilly fan in the future!

This place was formerly Kragen Auto Parts, which had an awkward, dingy atmosphere where something always felt a little «off.» Since then, O’Reilly moved in and completely revamped the place. Completely new, more spacious layout, and a friendly, welcoming staff to boot.
I went in to drop off an old car battery and was immediately greeted by the guys at the counter. I picked up some stuff for my car while I was there, and was helped by an employee who seemed like he actually cared about my existence, which is somewhat rare when I usually walk into automotive stores. Definitely going back.
Check em out!

First of all don’t miss this store, its not called Kragen, its called O’Reilly Autoparts. It’s right next to Starbucks
The management as this location was very helpful after I came back to complain. I bought tire chains from them and was told that they were the right ones. I was not warned to actually put them on before I went off to the snow. So let me tell you this now:
Word of Warning: Please put on the tire chains ASAP in order to see if they fit your tire. Even if the tire size is listed as the correct tire for the chain. You don’t want to find out that they are too big or too small in a snowstorm, that can be very inconvenient and dangerous. If you can’t figure out how they work, hop on youtube to see a demonstration.
Unfortunately for me, I found out the hard way that my tire chain were grossly oversized. In the middle of a snowstorm, I could hardly go above 5mph without hearing the loud banging and scratching of the chains hitting my wheel well. It was an absolute nightmare. I managed to find a police offer to direct me to a gas station and then I figured out I could get adjusters to help. These adjusters pull the chain taught so it doesnt bang, but even with the adjusters the chains still banged at about 15mph. The 4 hr trip took 15+ hours and caused me a great deal of stress.
I brought my story to the management here after I returned and they were very helpful and understanding. They issued me a refund even though the chains were «non-​refundable.» They claimed that the chains were likely defective.

Customer service not good I should have learned this from previous visits. I had to wait to long at the check out counter, I was the only customer in the store, it was 5:30 in the evening on thursday 6/24/2010.The clerk also complained about me paying with a fifty dollar bill for a fifteen dollar purchase. Not even a thank you for comming in.

Yesterday I received fantastic service from Linda at this Kragen location. The car battery on my 2003 330Ci finally died (car was at BART parking and wouldn’t start until my third try), so I had called ahead to see if they had a replacement. Linda answered, said they had the part, and held it for me. When I got there, she came outside, verified it was the battery with some fancy multimeter, and rung me up for the replacement. While all that’s pretty standard, what made my experience a 5 star, was when she helped me through trial and error identify the right size socket then loaned me a wrench and flashlight to make the change the swap in their parking lot. She came out to check on me several times. I was very impressed with the service and will definitely shop here again.