Autozone

After a terrible experience at the monument location, we went to the Clayton location and found the customer service to be excellent. If it weren’t for the fact I was in desperate need of a battery ASAP I wouldn’t have even gone to another Autozone after how horrible Michael and Kristie treated me at the Monument location! Luckily I ran into Rick at this location who was the complete opposite of the other store. He was so helpful and had awesome customer service skills. He went above and beyond to help me. Never again will I shop at the monument store but I will always come back to this location based on Rick’s friendly and professional attitude and service.

Walked in around 5:15 pm, my husband and I were the only customers. Just needed to get a new car battery. Justin J helped us, offered us the use of store tools to change the battery in the parking lot. The most pleasant experience I’ve ever had in an auto parts store.

Helped solve my problem when the other guys couldn’t really helpful thanks Michael.

Autozone on Clayton Road, Concord, Ca is where I go for anything ‘auto-​parts-​related.’ This morning I stopped by for a headlamp replacement. Michael, not only provided me w/​the right lamp, he also installed it for me, in 5 minutes. Awesome! RGJW.

Easy parking. Young lady asked if she could assist as I walked in the door. I asked for tail light lamps for C’s car. She looked it up and got the pack of lights. I paid, I left. No muss, no fuss. Courteous, prompt service. That’s all one can ask for.

5 stars for Michael Ferreira! I purchased a battery for my truck thinking it had failed. Michael has assisted me in the past, so when my truck refused to start a week later I went in to have the alternator and starter tested. I asked for Michael but he was on lunch. When he heard me ask for him, he came out of the office and asked what he could do to help me. I told him not to worry because I could see he was eating and on the phone (trying to enjoy his lunch break). Although he was still had half the time left on his lunch, he put his food down, got off the phone and gave me his complete undivided attention. This is the sign of OUTSTANDING customer service. I was shocked. I told him to finish his lunch and I would come back. Luckily he told me not to worry, because when he came out to look at my vehicle it would not start again — so I would have been walking home. He could see my frustration. He did a diagnostics on my truck & determined it was most likely the starter. Mike then recommended I replace the starter motor, gave me a price, and an idea of how long it would take for a mechanic to replace it. I told him I was in a tight bind and simply didn’t have the time to perform the repair as I was working, and would continue to be working all weekend. Mike crawled under my truck– in a puddle of oil and somehow made it start! By the time he was done, he missed his lunch, was covered in grease and didn’t make a dime– not to mention he was working a double shift that day! He earned a customer for LIFE. Thank you Mike! This is what customer service is all about. If there is anyone else I can contact please let me know. Thanks again for putting the customer first, not the dollar. This guy needs to be a manager– ASAP!

Didn’t have in stock parts needed and where very nice and directed me to Monument Autoparts in Pacheco

I have been having several issues with my aging car and really needed some help. The employees that work here are very nice and willing and always to help with several options. They had what I needed and even offered a coupon that applied to the product that I was buying. I think that I will be coming back here when I need to purchase car products.

This place has no customer service. A few weeks back I spent about $ 95 here buying a starter and associated parts. They tested my old starter and told me it was bad. I was selling the car to a tow yard and just needed it to run. I jokingly asked the clerk helping me if he had any other ideas and his response was, I can give you a printout that shows you the starter failed. I needed the starter, went back and forth there several times for other minor parts to jerry rig my car to get it started, each time being helped by another employee and each time being treated poorly.
Went in today to get my batteries in my truck tested, buy a solar battery charger and two AGM batteries at about $ 175 each. I asked the clerk a few questions to which his answers made no since. I asked him if he could test my batteries and told him I had two because it is a diesel. He said he thought it would work on two batteries. This guy had a parts manager badge on, he was not informed. He started helping the guy behind me, I let it go because my phone rang and I told him I would wait. I waited for him and then ultimately left because he went to the back and then started doing something with another employee.
This place is bad. I can’t believe their corporate people haven’t intervened. If you must go to an autozone, go to the one on contra costa blvd in pacheco.

I have always had great customer service here! They are able to show me exactly what I asked for and help install if needed. Typically have what I need or are able to order it in a timely manner. Yes, they try to up sell at the register but thats pretty basic and a simple «no thanks» always works for me =)

Came in in a bit of a hurry to get a battery after I was stranded when my battery died. They had the size I needed and got me out of there without too much of hassle. The store itself is clean and organized, but if my battery purchase is of any indication, their prices may not be the cheapest you can find. But, hey, they were out of stock at the first place that was cheaper and in the end, they had what I needed.

Had the BEST customer service there after my daughter’s car broke down.

OK… I checked out the reviews for this particular AutoZone store. Does upper management even look at this stuff? I would be beside myself if my company was portrayed in this horrific light. This should be a red light, banner flag with bells and whistles that this store has some serious issues. Unfortunately, I can’t give less than 1 star and this ain’t gonna be purdy either…
My daughter lives in the bay area with her father. She is a senior in high school. Her car needed front brakes but the shop made a mistake and ordered rear brakes. She had been waiting a week for the parts. So she called around to find the parts she needed. AutoZone on Clayton Road, Concord, CA was the only parts store that had what she needed in stock. The cost: $ 40. Child has only $ 30. She calls her dad in Hawaii and tells him she needs $ 10. He gives her his cc. She goes to the store and they refuse to take the cc because the card holder is not present. Kid calls mom, that would be moi, and explains the sitch. I call the store. I get Michael on the phone and I explain that I am in Las Vegas and my ex-​husband is in Hawaii. I say that I know policy and procedure are important, however, could they make an exception for the $ 10. Without even breathing he said no. I actually had to ask twice because I thought I heard wrong. So I did what most people would do, I requested to speak to the Manager. His name is Juan Limon. I have other names for him, however, those names would be unsuitable to print. Juan could care less about his customers, his job or his store. He is the epitome of what a manager or even an employee should NOT be. And he is lacking as a human being. It’s $ 10. If I was going to steal from you, it would be a helluva lot more than 10 bucks. Please make an exception. She’s a kid! No?
OK. It’s already 4:15pm. I get online and I can only find the regional office number for Las Vegas. Finding a number period was a nightmare. I call the office and I get lucky! Maria answered and she was appalled at Juan’s behavior and said she was going to contact the Regional Manager for the Concord store, Veronica Alvarez. She said to hang tight and she would handle it. Maria gave me the number to the RO in Cali in case I didn’t hear from Ms. Alvarez. Now it’s 5:00pm and the kid is getting antsy. Mom, mom, mom, ma, ma you know like that goofy cartoon guy in the commercial… So I tell her, go to the store and wait. But mom… Go to the store I say! She goes to the store. She calls me from the store and says moron’s number 1 & 2 will not help her. I said let them know, politely, that Veronica Alvarez, the Regional Manager, was going to contact them and authorize the cc exception. 45 minutes she stands there waiting. Finally, she texts me and says the one guy, I am assuming Michael, NOT the manager, says that he will take the cc from her father because their last name and address are the same. No kidding Dick Tracy. Really? My child has been trying for hours to give you money! You should count your blessings that I am not there.
Needless to say, Veronica Alvarez never called me or the store. All this could have been handled a lot differently if the proper people, procedure and attitudes were in place. Juan should never be allowed to work with customers ever for any reason.
Oh… and did I mention that I was very clear when I spelled out my name for Juan and told him to check out my online presence? That’s right, YOU HEARD ME…

Ive been a long time, big spending customer. 2012 i spend over $ 2,000 at this store. Due to the newer magager «Geoffery» i will NEVER go to autozone again.
I sent a customer there with a parts list, and all parrlt numbers needed.
This manager managed to screw up. Charged my customer twice for mobile1 oil. Ordered part numbers i didnt need, that were not on the list.
She returned pissed off.
On another trip, i asked my customer to order front brake lines. Left and right.
Geoffery makes a rude comment, «they’re both the same part number, your mechanic should know that, You obviously need a new mechanic.»
Hey bud dont you dare tell my customer she needs a new mechanic. Thats why your a sales man, and im a tech. I had your job back in high school.
On another trip, same customer, Geoffery sells her more wrong parts, and for the second time in 1 week… he charged her twice.
He has the worst attitude I have ever seen in customer service.
Theres a nice professional young lady at this location who deserves magager position ahead of this a hole.
I never had problem with her.
Thanks GEOFFERY im an offical Oreily customer now.
On a good note, Geoffery handed another customer of mine $ 70 change from $ 100 bill… on a $ 70 purchase.
Hope you made your till right outta pocket.
Get far better customer service up the street at O’Reilly.
avoid this location
go across the street to monument car parts just don’t go here

Roberto helped replace my car battery quickly and checked if i needed a new one for free. He also gave me $ 40 off the new battery.

Free battery check. Why just buy a new one when they can check your old battery out and see if it is ok or not. Great service

It finally happened. My turn signal started making that agitated fast clicking noise and then eventually burned out all together. And my windshield wiper blades had been dull for months. It was time for a trip to the auto parts store. I was not looking forward to it, but, to my surprise, this was an unbelievably pleasant experience.
Geoffrey, the store manager, was so helpful. He found the exact parts I needed right away. He showed me a few options in different price ranges and helped me pick out what I could afford. And then he offered to put on the new windshield wiper blades and replace the turn signal bulb.
I was out of there in less than 5 minutes.
Thank you, Autozone and Geoffrey, for making this an incredibly easy errand!

Horrible store!!! I am an Auto Zone fan! Even own their stock. Auto Zone became the auto parts store dariling with outstanding customer service, and will usually put in batteries and headlight bulbs (at least easy ones) with no problem for you.
BUT NOT THIS STORE!!! Some gray haired guy on Sunday, July 24^th about 4 p.m. was down right nasty about even helping me find a bulb!!!
Pass this store and go to down to O’Reillys – or another one like the one in Pittsburg, which follows the Auto Zone tradition of outstanding customer service!
A complaint in this regard will also be filled with Auto Zone corporate, my only regret is that I did not get the employee’s name I was so flabbergasted!

Worst customer service ever. Like, really, how socially inept can you be.
I go here very sparingly, only if I absolutely need to get something for my car at the very moment. If you’re not a regular or a female, they’ll treat you like an outsider. The atmosphere is cold and unwelcoming… they kind of just stare at you when you walk in, and trust me, it’s not a big store by any means.
I went in today to pick up some paint and walked up to the register to pay. I asked the employee how he was doing to which he didn’t respond. Guess he didn’t hear me, I thought. He completed the entire transaction while looking over at his buddies and some semi-​attractive lady in a captivated-​like trance all while paying absolutely no attention to me. The few words he did say were said in the exact way you DON’T want to talk to customers. I’ve had previous experience in retail, and this guy definitely did not know what was up.
Yeah, morbidly obese-​world-​of-​warcraft-​playing dude, I’m talking to you. You’re wack, and you just made Autozone on Clayton Road lose a customer permanently. Do everyone around you a favor and learn some customer service skills. Hell, even basic social skills for that matter.
If you want to be treated like you’re no one, then by all means, go to Autozone. If you actually want decent customer service, go to Kragen down the street. Much nicer atmosphere.

I can’t give any store that sells items like plastic «wheel covers» more than 2 stars… the guys here have rather aggressive sales pitches, MUCH more so than say Napa. I never get any bullshit when I go to Napa.
When I walked in I heard one of the guys trying to talk the customer in to buying something so all of his airbags didn’t go of. what?
Additionally, when I bought a battery the guy convinced me to buy some bullshit I didn’t need, grease for the battery terminals and these stupid foam things to put on.
It was a long day and I was annoyed so I didn’t argue with him and just took them, paid the extra 2 dollars and walked off.
Meh, go to napa.