Lithia Chrysler Dodge Jeep RAM of Concord

I rarely write reviews especially negative ones I tend to give people the benefit of the doubt and be optimistic but this was a truly disappointing experience dealing with Abraham. It’s funny how when I first contacted him he was so open and friendly and courteous which I still have the text where he is telling me «don’t worry I got you covered we can work anything out just come on down» I explained to him my exact situation there was no surprises from my end so he knew what I wanted and why I was coming in. I made the hour-​and-​a-​half Drive which I explained to him don’t make me drive out there just to waste my time I’ve had plenty of bad experiences with car salesman. But of course him being the sales guy that he is has all the right lines to get people to the dealership. I get a sitter for my daughter because I don’t want her to be waiting in the dealer for hours and me and my wife drive down there. We get there it doesn’t take long to realize this is not going to end well I had a upside down trade that I needed to get rid of he knew that. The price of the vehicle we wanted he never even attempted to negotiate the price his great idea was we were so upside down on our current loan that we should lease a vehicle. I have 3 kids and a dog and I’ve learned a terrible lesson leasing cars they’re expected to be returned in (excellent) condition or else you will pay for it BADLY he explained were such in a bad loan this is your only way out. WRONG I’ve had upside down loans before and yes you can make it work if the dealer brings down the sale price you can cover some of the negative equity of your trade. He never once tried to negotiate the sale price for the vehicle we wanted all he did was throw numbers out asking for $ 12,000 down payment when he knew it was not going to be possible. I fell for it once again to believe a sales guy to think he was genuinely going to help all he wanted to get me in the dealer and once he realized they couldn’t sale me on the stupid lease and he would make no money of us he showed us the door. It’s sad how this business works but you have to learn from your experiences. Don’t tell me for days that you’re going to take care of me and do whatever it takes to «help» me if your great help is to pitch me a lease idea that is NO help my friend. To all you consumers out there do your research on leases and you’ll see what I mean. If you go to a dealer you should never pay window price and if a sales guy is telling you he really wants to help he needs to show that not just try to pitch you some lease because he wont lower the price on his vehicle. I guess I should use Unilocal more often because reading all these negative reviews would have gave me a better idea on how crappy this dealership and the so called «HELP» they DON’T give is.

From the start, Abraham Seminario was on top of things. Sending me all the info and pictures of my new car. He was informative, helpful and experienced. Thank you for being patient with my husband and I because I know we had lots of questions and inquiries. My car is perfect! Great mileage and great price. If I had to suggest any improvements it would be extra help in the finance dept. The finance rep was great but he was the only person processing the sales so it took longer than expected. Other than that, I’m glad I took the drive from Yuba City. I came home with my new baby! :)

Abraham was the most professional and polite sales person me and wife ever dealt with they even filled up the tank in my own car. Also he is a straight shooter and doesn’t play games. So if you need a great sales person talk to only Abraham 925−798−4000

I have taken my 14′ 2500 Diesel here for the typical factory services and warranty/​recall work since my truck was new. I have had nothing but problems with the service department. Every aspect — from the quality of work to general customer service is absolutely horrible. I’ve stuck by them because they are close to where I live & I figured that I just had a unfortunate run of bad luck with them.
After the 6^th time of waiting a couple of months for a part to come in, with no updates along the way, to only find out that the wrong part was ordered, to waiting another month or so for the right part to come in– with no updates along the way, to have them finally do the work, —but don’t worry «I’ll get a rental car for you,”— that I end up getting charged for anyways, to finally picking up the truck several days passed when it was supposed to be done, to quickly determining their work was completely unacceptable, they said,“Let me keep the truck and make this right.» I said, «I will never bring my truck here again & if you were my employee, I would fire you!»
Trust the bad Unilocal reviews for this dealership & don’t trust these guys with your diesel rigs. They will treat it like a 1995 neon (no offense), if you are lucky!

If you want your truck damaged, or have the work you payed for never performed, or just flat out over charged for simple work, this is the place!

This review is in no way a direct reflection of Concord Chrysler Dodge service center. It’s directed to Dodge Chrysler corporations itself. I recently bought a 2015 Challenger, (my dream car since they came out in ’09), have had the car 1 year and there are metal objects poking out of both front seats on the left side. I took it to Concord Dodge, told them they’re rubbing my leg while I’m driving and bothering my passenger. «Of course, it’s a manufacturer defect.» From what I was told by the service tech, happens all the time. Ok, no big deal, please fix my car. Since it’s a «reoccurring defect» they happily obliged. My question to service manager was «From the date of replacement of said defect, it will be covered for another 3 years under warranty, correct?». The reply was very disappointing, «No! Everything is only covered for the life of car, 3 years, or 36,000 miles». I guess Dodge does not stand by the quality of there product? I’ve owned Mopars all my life, 70’s Challengers, Roadrunners, even a duster. Never had any problems. Apparently, the new Dodge Corporations don’t care about customer satisfaction or stand behind their products. Very disappointed in the quality of their products. Would not recommend buying any of their cars, which is sad because I firmly believed in «Mopar or no car!!!“So, I guess a year from now when this happens again I’ll either buy new seats or a new Toyota who stands behind their products, no more Hell Cat future !!

This used to be a good place to bring your car for maintenance. I’ve found out (the hard way) this dealer treats you like a second class citizen after your factory warranty has expired. I bought a brand new Chrysler 200 from this dealer on 2011. My factory warranty has expired already. Fortunately I bought an extended warranty plan from this dealer when I bought my brand new car. Sadly every time I’ve come to this dealer they told me they have a backlog of 15 cars (obviously this is because management doesn’t want to hire & pay for more mechanics). As a consequence my car was sitting in their parking lot for almost 2 weeks waiting for a transmition replacement (I had to pay $ 120 dollars from my own pocket cause extended warranty covered only 5 days rental car). Exactly one week after they fixed my car, it broke down again (his time it was an electrical issue). I took my car to them again. Their first demand was for me to buy a new battery (because they couldn’t test my car with a bad battery). I bought a 5 year warranty battery at Autozone (because the best battery they had was a 2 yr. Warranty) & took it to them ASAP. They kept me waiting for another day without any updates about my car. When I could finally talk to the service representative, he told me they couldn’t do nothing on the car because of the alarm was stuck (why didn’t they call ma to let me know?). I told them I was going to deliver the extra alarm remote control to them. When I arrived at the dealer I found out they were able (almost by magic) to start my car. It was almost closing time & my car would have to stay a third day with them (while I was paying a car rental from my pocket because extended warranty wouldn’t cover electrical issues). I confronted service manager about their giving me the «round around». He said I was attacking him & dismissed all my claims (including the disappearance of my car’s manual while my car was sitting at their parking lot). I told him my car had better things to be stolen (expensive GPS & radar detector) than that manual (in case the car was left unlocked). Half an hour before I witnessed how this manager gave «red carpet» service to one of his buddies & recomended good attention to her wife when she drop their cars.
I decided to pull out my car from this dealer because of the horrible service and discrimination I was put through. I hope you don’t fall in the same nightmare (if your car is running on an extended warranty or you don’t have a buddy who can recommend you for a «red carpet service»).

I had an excellent buying experience. Renée and Brad were excellent to deal with. They gave me a great deal on my car, excellent trade-​in value for my used car and were an absolute pleasure to deal with. I never once felt pressured or like I was being taken advantage of. This is the fourth car I have bought from this dealership and have been treated honestly and fairly each time.

We purchased a Fiat 500L from Lithia. Took the car home and a few days later realized the fuse cover was missing. We went back to the dealership and they gave us a cover. Went home and a few days later realized the tire kit was missing. Went back to the dealership and they gave us a kit. Frankly, at this point We are getting a bit tired of constantly having to go back to the dealership for missing pieces. Our license plates just came in, went to put the rear plate on and realized whoever put the Lithia license plate frame on stripped where you screw in the screws on the car. I am not sure what Lithia does with their cars but this is ridiculous. Needless to say, I will not be purchasing any more vehicles from Lithia and I would advise anyone from purchasing from them. Our salesperson was ok but I still don’t trust the dealership.

Don’t waste your time. A young Latino asked if we needed help while looking at a jeep Sahara. We were asking if they had any other keeps other then the one we were looking at (seeing how it advertises that they sell Jeeps!) and the sales guy stated that, that was the only jeep available. We asked him if he had the key so we can look inside it and he straight up said no. My boyfriend and I looked at each other with a confused expression and then he had nerve to say, «well I do, but I would have to go all the way to the office to get it». Like really? Horrible/​lazy customer service and horrible inventory. Take the name Jeep off the sign! Especially if you only have one.

I went in for an oil change and my check engine light was on in my car, I walked in and let me just say no one was very friendly. They said I would have to leave my car for 24 hours just for a diagnostic check. The diagnostic would cost $ 165.00. But the oil change could be done in an hour. And cost $ 39.99 needless to say I I just had the oil change.
To give them credit the oil change was done quickly, but when I went to pay, I charged my credit card, the machine beeped like the charge went through, but than the cashier said it didn’t go through, well I pulled up my account on my chase Mobil app and there was the charge. This lady bless her heart didn’t know what to do and asked for help from her associate. The associate was a completely rude to her Co worker and me. She voided my transaction and I said we’ll let me check my account, so I’m not charged twice. She said some smart comment like I was stupid. I checked my account and she was right the charge was reversed, but there was no reason to be so rude. Than we repeated the transaction and it went through. The cashier apologized, but hey associate just huffed … My suggestion to Lithia is hire people who are friendly, welcoming… I won’t get my oil changed here again.

Horrible experience with Shawn of the service department. I brought my 2006 Jeep Grand Cherokee in to Lithia to have a new ignition switch installed (recall work). I told Shawn that I may have experienced an incident with my car due to ignition switch problem. I told him that upon descending down a small hill my car stalled out, steering wheel locked up and I glided to stop. I turned the car off, waited about 8 seconds, turned it back on and the car was fine. Was able to drive it the next day and to the dealership about 4 days later with no problems. Shawn said, Oh no! The ignition switch (recall) problem has nothing to do the problem you described. We can take a look at for you to see what’s going on. I agreed, for $ 155, to have them take my car for the problem.
Here’s where the lies Shawn told me begin — [Lie #1] Later that afternoon, I received a call from Shawn saying the power steering hose and pump were leaking in two places. [Lie #2] We cannot keep power steering fluid in, it’s leaking so bad that when we add fluid, it just goes right out! Only a little bit of fluid is remaining.
Me: Oh my gosh! I have not seen any fluid leaks on the floor of my garage — it’s clean.
Shawn: Well it’s pressurized … it only leaks when the car is moving. [This statement is probably Lie #3.]
Shawn: [Lie #4] Your car is not safe to drive, especially when it’s raining like this. The power steering could go out completely and you can lose control of the car.
Me. How much will it cost to have the hose and pump fixed?
Shawn: If I order the part now and have it delivered by next Tuesday, for an extra cost of $ 35 for two day delivery, and you would have to leave your car here for the weekend, because it is unsafe to drive, the total cost will be $ 1,037.
Me: Holy %$#@! Excuse my language.
Shawn: (laughing) that’s okay, I understand.
Me: I will call AAA and have it towed so my mechanic can take a look at it. I’m sure he will come in at a lot less than that. I will see you later this afternoon to collect my car.
Shawn: Oh. okay, Yeah you can that.
After my car was towed home. The AAA technician checked the power steering fluid and said it is at the level it should be.
The next day, I drove my Jeep to my trustworthy mechanic, Steve’s Auto Care in El Cerrito, without any problems. The service manager, Brian, and one of the knowledgeable mechanics thoroughly inspected my car, while I watched. They did not find any leaks or evidence to corroborate what Shawn stated to me. In fact, the «moisture» found on the high pressure line was obviously old residue of fluid and dust. My car was perfectly fine and absolutely safe to drive!
I will NEVER take my car to Lithia or even consider buying a car from them, which I will be in the market for within the next couple of months. I am no longer considering the purchase of another Jeep.

Eli is a nice guy & a good salesperson. HOWEVER my husband & I came all the way from San Jose to check out a 2015 challenger that had over $ 5000 in rebates & incentives, INClUDING loyalty for $ 2000. I Bought a jeep last month, which should qualify under loyalty, but the finance kept trying to tell us we don’t «qualify» for their rebates. BS! He tried to give us $ 500 at first! Then after fight with them slowly increased to $ 3000 in rebates! False advertisement! A TYPICAL dealership that continues to low ball you. And could not meet our needs for monthly payments… They rob you of rebates and incentives that are advertised… Liars. They need to explain what the qualifications are of rebates & incentives. HOPEFULLY the General manager sees this and this saves people from wasting their time when looking for cars.

Recently bought my second Fiat 500 from these guys and they are really awesome. They have the best selection in the bay area and Damian is the Best! He knows the cars inside and out, super helpful, and personable guy. On top of everything, he gave me a great deal on my car. While I waited their cool cat Fiat came wondering by. Cutest thing. It was super cool to see the dealer had a friendly cat keeping the place secure. :) I’m giving 4 stars here only because I had lined up my own financing and it took a long time to finalize still. If they were closer to SF, I’d take my car here for service…

I came in with my father to look at a used jeep after I was involved in an accident that totaled my previous jeep. We made an appointment with Armando who took us for a test drive and worked out a great deal for us. I’ve been having a really hard time car shopping for the past month after losing my jeep on my way to work in September and Armando really helped us work something out that was both manageable and exciting. Both my father and I are VERY appreciative of Armando and all of his help through this process.
3 months later though still no license plate. Found out it was because I was sold a car that didn’t pass smog?!? There was a broken hose that cost me over $ 300 to fix because I couldn’t make it all the way back to concord from San Mateo so it could be fixed under warranty. Now I have to go in this week so it WILL pass smog.
Could have happened anywhere but unfortunate it happened at all!

My husband bought a 2006 dodge ram from lithia. The salesman and the financing department are top notch and really helped us get a great deal. We’re first time buyers and they made everything go smoothly. We couldn’t be happier with the truck or the service we received here!

As a diehard Jeep owner — having a ’99 Wrangler with over 200K miles on the odometer — I love and respect the brand. So, when the time came to start the process of decommissioning «Snoopy» from service, I had to seek a adequate replacement for my trusted steed.
I arrived on the lot seeking a new-​ish Cherokee and, despite the rain showers, I was joyfully met on the lot by Anthony — easily the most professional and eager automotive salesman I have every encounter. He clearly has a passion for his work, the knowledge in his product and their capabilities, and the «heart of a servant» in his customer relations. After my numerous questions, multiple test drives of his offerings, and considerations on my needs, I selected a rarefied vehicle…
So rare, in fact, that the local offerings from other dealers simply didn’t allow for me to get exactly what I wanted. While Anthony tried his best to find something would meet my requirements (admittedly, a tall order), the numbers and the circumstances simply were such that a deal could not be reached.
And while I have found a new steed for my stable — I wish I could have reached a deal with Anthony. His professionalism and candor were a welcome sign in a industry that has a reputation for lacking it. Thanks, Anthony, for the experience and education…

I went here with my brother just to look at trucks. Well a certain truck. It was a great price but had some wrongs, like smog and recall situtations. So our great dealer Keith showed me a brand new truck that suited what I wanted. Keith was such a great person the moment he opened the door for me. A very likeable person with such great attitude and positive all around car buying. Keith is probably going to be the best person to look at cars and buy cars from. He answers all questions he can at the best of his knowledge. Clear answers of course! He gives you the security of being able to buy a nice vehicle as well as being a first time buyer. Keith is an excellent dealer. I am a very happy client who went home with a Ram1500 brand new. He took car of my brother and I well. Long day but a well worth time and money spent! My brother hopes to buy the same vehicle as mine as they offer two more on their lots. Even if they don’t have it on the lot and he comes in. Keith made sure to let us know that he can get my brother one anytime he choosea to drop in and buy the vehicle. Like I said, Keith takes good care of people. He is straight up and you should be too. Come prepared with paper works and the day should go smoothly. Thank you Keith! I am still so very happy about this deal. I can’t thank such a great person!!:)
–Joana Delos Santos

My husband wanted to trade in his car and I was just along for the ride. We ended up buying a car but I wish we hadn’t bought it from such terrible people. They used all the sales tactics in the book from beginning to end and it was pressure to buy once we closed the doors on the test drive. They used familiarity (my daughters name is Amanda, I live in San Leandro too); authority (standing over us saying we needed to buy today); guilt (we are going to lose a competition) anything under the sun. We decided to buy and the finance woman was so chatty and pressuring us to buy lithia’s add on warranties you name it. I heard lithia is a publicly traded company and are you sure? Everyone buys this so many times. I think I could tell you her life story. The process took 5 hours and was excruciating.

Horrible experience — walked us all over lot and didn’t have the car we wanted bit said I think we have one here somewhere — sales guy didn’t engage with us at all, was not friendly and treated us not well at all. Asked if he at least had brochure and he said «I don’t think we have one». Once we stated we were wanting to buy in next 30 days and just came from Audi he stated «I wouldn’t buy from them or VW» —