Fix that Mac

Went here needing my broken IPad screen replaced. I chose fix that Mac because of the high ratings on Unilocal,BIG MISTAKE!!! I brought my iPad in on a Monday 11am and was told 3 to 4 business days– that would be Friday by noon. No call Friday, no call Saturday, I had to call them to find out «oh we’re out of the screen, it’s coming in and iPad will be ready Monday or Tues. OK, no call Monday, I again had to call on Tuesday to speak w the guy supposedly working on it «we got the screen in late Monday and I got busy this morning and didn’t get to it, I’ll have it ready today» REALLY!!! What kind of customer service is that??? I’ve now been w/​0 my computer that I do business on, banking bill paying etc for over a week and these inept idiots don’t giveaway sh* t about their customers or the service they provide. DONT GO HERE IF YOU WANT YOUR REPAIR WORK DONE PROFESSIONALLY AND IN A TIMELY MATTER!!!

The battery in my Mac Book Pro swelled and expanded the body and broke the track pad. I brought it in, no appointment, Saturday afternoon, and they immediately started working on it, right in front of me. Fixed everything up and even have my computer a good cleaning. Good prices. Thanks a bunch!

Excellent knowledge and service.
Had some issues creating a dual boot Mac. Tyler was a tremendous help. Knowledgeable, experienced, and right to the point.
I’ve worked in IT for years including service with many big name tech companies. Unfortunately few are as Knowledgeable, friendly and helpful as Tyler. Definitely an asset to their company.
I highly recommend

I got my iPod’s battery replaced about a month ago from these guys. They lied about the time it’d take for the part to be delivered, said 3 days (phone repair guys do this all the time so you don’t go somewhere else), it took twice as long, and when I was impatient, I wrote a negative review on Unilocal.No kidding, *5* minutes later, the main guy, Tyler, called me about my review, hyperventilating, saying I was wrong, it hurts his business, and I should take the review down. Apparently instead of working, he’s staring at his Unilocal page, waiting for reviews to pop up. I’m a customer, I’m entitled to my reviews. If I write a bad review, it probably… I don’t know, means I didn’t have a good experience (lol). And expressing that for others to know is something I am entitled to. I ended up changing my review to something a little more positive, so that he would continue to fix my iPod and not break it on purpose, or choose to not fix it anymore, and he even thanked me for changing it. I *finally* got my iPod back, after him failing to solder it correctly multiple times, over the course of a few days. A single day after receiving it, the screen shut off and my iPod became dead again, like the battery disconnected [rolls eyes]. I took it back and it turns out he soldered it incorrectly again. He had to order a new battery, probably because he ruined the first one from all the failed soldering. I got it back a couple days later. It has been a month since then, and I am pleased to say that it is actually fixed!!! I give this review an extra star because he did fix my iPod eventually. I definitely will never come here again, and will advise others to do the same. There’s a much better place you can go, if you need a small device fixed, it’s at the Sunvalley Mall, bottom floor, 50 ft to the left of the elevator. Very nice, conversational man who fixed my phone for me, at a reasonable price. And a bonus, it didn’t involve any whining!

This is our go-​to Mac service shop. We are a Mac household and used to frequent the Mac store in Walnut Creek until the noisy, frenetic atmosphere and forever wait times made it as appealing as the periodontist. Now we take everything Mac here and have never been disappointed. Old Mac, new Mac, iPhone or iPad… no problem. We have had memory upgrades and malware infections, all easily and effectively handled by the staff here. Shout out to Jake who, just today, easily fixed an annoying problem causing frequent crashes. We appreciate having such an efficient, expert, and affordable bunch of Mac pros nearby. Thanks!

I have an older «vintage» macbook that had a broken fan. The Apple Store told me they no longer fix «vintage» macbooks.
Thank goodness for those great guys at Fix that Mac! They have a good team there that takes really good care of your electronics. They replaced the fan and updated my system free of charge as a courtesy.
I’m so happy they were here to help when the actual Apple Store would not! Amazing, fast, & friendly service. So lucky I found this place.

I had a battery issue with my MacBook Pro. Tyler was extremely helpful and fixed the situation while we waited. We also asked about the burger place across the street, Wild Ox and got very helpful information. See my review!

I stopped in yesterday bc I had an issue with my internet running really slow and always getting a rainbow wheel. I had gone to the Apple Store twice with more then 4 hours of waiting time to speak with someone at the Genius Bar. I stopped at this place as I always pass it on my home from work. They were so nice and friendly and diagnosed my computer for free even fixing it within 5 minutes. Awesome experience and honest. Didn’t try to sell me anything or telling me I needed a new computer.
I’ll be returning for my Mac needs.

Unfortunately if you own any apple product, things happen! I’ve had these guys fix screens on an Ipod, Iphone 4s and fix other issues i’ve had. They are very fast and efficient!

Tyler was a great help with all my Mac items. From my MacBook Air to my MacBook Pro and my iPhone, he was able to increase speed, memory and taught me about what was wrong. I never felt like I was being taken advantage of Tyler was able to explain everything in a way that I could understand.
I thought I had to buy new computers but he was able to save what I had and increased my productivity.

My computers suffer from human error, so I take them to Fix that Mac. In just minutes, the problems are fixed, and my computers and I are happy again. The staff is skilled, and they’re friendly, helpful, and nice to deal with. If your Mac, iPad, iPhone are giving you trouble, see the experts at Fix that Mac.

You’re better off sending your device to actual professionals. These guys act like they know what they’re doing, but in reality they’re the opposite of a «Genius». Go here and risk having your device completely broken by these «professionals». I basically paid Fix that Mac to make my functional device into a nonfunctional bricked device.
I had a completely functional iPhone 6 that just had a cosmetically ugly broken screen. Everything worked, the device just had a broken screen. Unfortunately, I decided to go for the convenience over shipping my device to apple for cheaper, big mistake. I turned my phone in to Fix that Mac and told them to take their time, as I didn’t want them to screw up. I pick my device up and it looked nice. However, the touch screen did not work on half of the screen. I had to immediately take it back on the SAME DAY I got it repaired.
They attempt to fix the problem in front of me, yet they end up screwing up the device enough where they need to take it back in for a day. I tell them to take their time as long as they fix it. I call them back 4 days later and Tyler said the phone was functional and ready for pick up. I come in after a hour drive to pick the device up and am told that my phone is completely broken now. Not only was I lied to over the phone, but they completely ruined my iPhone. They told me the logic board was messed up and they couldn’t do anything about it, despite them being a phone repair store. The phone went from completely functional to completely inoperable because of their mistake. The manager declined to fix his mistake and wouldn’t compensate me at all for their mistake. He told me he couldn’t do anything due to the form I signed and had no remorse to me; even though It wasn’t even day one of the «60 day warranty». I am a student and had absolutely no way to pay for a new phone at full price so this hit me hard. I turned my phone in completely functional and paid them to make my phone completely useless. I had my device evaluated by a 3^rd party and they told me they bricked my device by putting the screws in the wrong place, completely crushing my logic board.
DO NOT come here if you can’t afford paying for a new device at full price. They are unprofessional and horrible at communicating. No one should lie to a customer and not be willing to fix their own mistake. Because of Fix that Mac’s unprofessionalism I am $ 600 in debt. You would be better off watching a YouTube video and doing it yourself. Or just be smart and go to the Apple
store. You have my warning.

I upgraded my 2010 iMac with an SSD drive it could not have been easier. I dropped it off at the end of my day and it was ready to pick up at noon the next day! Wow! The speed boost was instantly apparent. It is like getting a new iMac. I was impressed with the extremely reasonable cost and fast turnaround. Way to go!

So I broke my screen on my iPhone 6+ and needed it replaced. Good rating and reviews on here so in I go. First they said 1 hour. Then it changes to 4. So I go home and get a call and now it’s tomorrow afternoon. Little upset at this point because not only do I not like being without my phone that long I don’t like it being in somebody’s (other than mine) possession that long. So the next afternoon I go in and am told that the screen repair is finished but their tech broke some ribbon cable. Not a big deal except that now my home button won’t work and they can’t get the part for a week. He was able to turn on a software home button in the settings but that has serious drawbacks. It’s always on the screen no matter what you have open and to return home you have to touch it to bring up another screen and then hit another button. Frustrating. Especially for a week. So a week is next Tuesday. Go in on Tuesday and nope not ready. The counter girl says they can «sort of fix it» and shows me how there is actually 2 parts to this cable and that’s why they can only sort of fix it today. I walked out in disgust. The next day I go in again and it’s the manager at the counter. He goes in the back and the part has arrived but «nobody told him «. So he replaces the cable while I wait and finally 8 days later my phone works. I will never return to this place ever again for any reason and I recommend you avoid it also. Horrible customer service. The only call I got from them was the one that told me my phone would take more than 24 hours to do a job that was originally quoted at one. For the amount they charge for the job it should be an hour and if they break that cable on such a common phone they should have it in stock not take a week to order. Completely bad experience from start to finish.

My experience over the last two years (as a mac and iPhone user) is that these folks are amazing — always helpful, courteous and professional. They have always been available to check out a problem with my computer and give a more-​than-​fair estimate for repair. My experience with Tyler at the store is a case in point; If I had a PC and went to Geek Squad, I would pay 2 – 3 times what I paid here, waited 2 – 3 times longer and dealt with amateur techs. They are the best!

Great place to get your Mac fixed. My son was told that his laptop was going take about $ 700 to fix. They explained the process of diagnosing the issue. In a few days they repaired and told me that the GS folks did not look at it and open it. Tyler and Karissa were honest and gave great customer service.. I recommend this place.

Tyler has tried to unlock my IMac 2x after I did a OS update and was locked out by their (apple) firmware.
Tyler’s Great and has a positive attitude and very willing to help but unsuccessful both times.
It is really Apple’s fault…, but there should be a way to unlock these IMacs without killing the hard drive !!!

These folks are knowledgeable, patient and competent. They diagnosed what I needed, did it on TIME, ON BUDGET and with KINDNESS.
I will definitely go back when my old macs are sick!
A Happy Conncordian

Macbook Pro, 2 years old. Feared I had a dead hard drive, took it into them and they also had the same diagnosis. Got an estimate that was quite reasonable, and left it with them — Was told it would likely be 3 – 4 days with their backlog. Next day, they called and said it was a bad hard drive cable, and that it was ready to be picked up. Sweet. 1 hour of labor + the cost of a cable, and I still have all of my data. I also got it back in under 48 hours.
— 5^th star, hourly rate is a little steep at $ 125.
Thanks to fellow Unilocalers, I didn’t even go near the apple store.

Walked in and received immediate service. Dude cleaned out my phone’s lightning port — ’twas impeded by lint — and got my phone to start charging again. Took him 10 minutes. Very competitive rates.
Glad to have them in Downtown Concord.