Bay Computing

Our company uses Bay Computing on their help desk. We are converting to Office365 and when I came in this morning, my scanner was not working. The tech who helped me was friendly, nice, professional, and most importantly to me, got the job done. I’m glad our company has hired them.

Bay Computing’s IT support model is the way to go for small to mid-​sized businesses. Fixed pricing and unlimited support provides structure and consistency – even in the face of the inherently unpredictable nature of IT support. When everything seems to be blowing up all at once (and some days are just like that), it’s good to know that help is there – and not nickel-​and-​diming you along the way.
Bay Computing’s smart and practical mix of on-​site and remote support provides the best of both models. Solid remote access tools let them make quick fixes without waiting for someone to come out and crawl around under your desk, but they’re also there in person when you need them to be.
They also take disaster prevention seriously – which starts with smart architecture, using the cloud where it makes sense, using on-​premises hardware where it doesn’t. When there are problems – and no computer system is failure-​proof – they’ve got a good escalation path from the tech who answers the phone to senior engineers who can come to the rescue if there’s a crisis.
I worked with Kirk Harding and his team at several different organizations over the years, and I was impressed by their flexible approach to the unique problems at different sites. Despite offering flat-​fee support, they don’t offer one-​size-​fits-​all service: they were flexible and responsive in tailoring support packages that made sense for the individual needs of different offices.

Bay Computing is the best! We are so happy we found these guys. If you need any tech support you need look no further. Very professional, prompt and informative.

So pleased with this group. They are professional, quick, knowledgeable. I don’t feel like they are just in it for the money, they care. Love this group. Would recommend to anyone in need of this service. Thanks again!

Bay computing group was there when I needed them. We are a small company and when a computor problem happens it can be hard on us.
About a year ago I decided we could no continue without a tec support group. We look on Unilocal to help in deciding which one of the many companies to solve our support needs. I am so glad I call Bay computing and signed a contact for tec support.
About 2 weeks ago our network went down, so we call our support team a Bay computing. They got started diagnosing our problem over the phone. In a short time we were up and our business was working again.
I am truly happy with the knowledge of their people at Bay Computing to solve my network and cloud needs now and in the future.

I don’t really know Bay Computing as a «business». The company where I work has used them for basic infrastructure support for several years.
My interaction is with several individual support reps. Always quick response, always patient with my sometimes incomplete knowledge of what my issue is, or what I want done.
Just this morning I had some email configuration issues. Andy responded very quickly. He also presented me with options. Turned out what I asked for wasn’t the best choice. He made that clear in a gracious manner.

We are a small tech business, we rely on our computers functioning otherwise the whole office shuts down. BCG served us well. I love their cloud service and online ticketing system where it allows them to take care of urgent issues immediately.

I used these guys for 4 – 5 years. I finally fired them several months ago. I should have fired them right after hiring them, but never got around to looking for someone else.
I contacted BCG shortly after my previous tech support company, Everdream Corp in Fremont, stopped providing support to small businesses. Everdream was the best technical support company I have ever used.
Kirk H, the owner of BCG, came out to look at our computer system and write specs for new computers, which he ordered through Dell. Unfortunately, he sent a new tech out to actually install the machines. The tech created two complete Documents and Settings folder structures. The P2P network never worked right. The AV software would degrade performance significantly whenever it ran. Whenever I called them with problems, their solution was to reformat the hard disk and reinstall everything.
On the plus side, they would return calls promptly and their remote access app worked well. Many of their techs were personable and would spend time working on problems, but I often got the impression that they were learning as they went.