Express

If i could give 0 stars i would. I never write reviews but I thought I had to this time. I went in there on New Years Day, just casually shopping. After browsing for a bit, I had a few items I wanted to try on. There was NO ONE around to help get a fitting room, I had to wait about 10 minutes to get a room. Then, I stood in line for another 10 minutes to pay for some items, and I asked about the price of a sale top I was purchasing. The employee didn’t understand my question that the sale item was additional 30% off, the tag said 23.99, and the price I was being charged was 20.99, clearly not 30% off of 23.99. So after looking at the receipt, I asked another employee to help explain, he said the tag was wrong and it was actually 29.99, but he would ask his manager to see if they can adjust. The manager, who did not give her name, said she would price adjust it for me, BUT, i had to stand in line again for another 15 minutes. As a paying customer, that is so rude and disrespectful, to make a customer stand in line AGAIN, for a mistake they made. First off, the fact that they were SO confused by the price, was appalling, I mean, that is their job right? To know prices and sales? Clearly their staff isn’t trained well. Second, if they had just said the tag was wrong, I would have just left, and paid the extra, but when she said she would adjust, I thought «wow great customer service» Oh wait, never mind, she made me stand in line again because everyone else was «first». I should not have had to do that for a mistake THEY made, that’s just poor customer service. This store is so unorganized, and the fact that the staff is so rude has made me choose to never go back there again. I will now go to Pleasanton or the city if i ever choose to shop at an Express Store again. And from the sounds of it from other reviews, I’m not the only one who has felt this way at this store. They have officially lost me as a customer.

I like the clothes here and the employees in the fitting room are very helpful. But I’ve taken one star off because the lines at this Express are unusually long. There’s only two cash registers, even the day after Xmas with a big sale and the people returning huge bags of items.

Great deals are going on BOGO plus if you spend $ 100 or more with a code 1351 you get 25 dollars off… good deal right! Sales end tomorrow Nov. 11. Get your winter outfit.

Manager on duty extremely condescending and very unprofessional. Back to school shopping with my daughter who found the pair of jeans we’d been looking for however they were $ 88 a kind associate working nearby overheard our discussion about $ 88 jeans and our budget. She kindly suggested we make the purchase online as the same Jean was $ 40. She also mentioned we could go to the cash register with an online coupon and make an in store purchase. Just as I was standing in line pulling up the coupon for the purchase, another associate was just hanging up the phone and begun helping me, this manager comes from no where interrupts the exchange and says to the associate «you’re off I’ll handle this sale» the manager than begins to explain the in store price was the in store price and what the associates had told me was not true. I said ok then we don’t want them! The manager said let me finish, I let her finish, she agreed to honor the deal however, as a consumer in all my 40 years of being a mall rat I have never been talked to like that by anyone that was receiving money from me! The manager left such a bad impression that the deal just could not be had. we will gladly keep looking for the jeans elsewhere!

The sales associates came off rude… I walked in and they looked at me and said nothing and went about their business!!! I wanted to leave but my friend was still looking around. Once again they didn’t acknowledge us. Hella rude. Horrible customer service… I’m never coming here again.

Dismissive, condescending, and misleading service from the manager, Claudia.
She kept changing the reason why a certain item could not be returned, then she lied to me about what her name was, and when I called customer service she gave them a totally different version of events from what I experienced in the store.

I love buying dress clothes at express! The quality, style, fit, and color selection are second to none! The customer service was extremely helpful! I was one of the last people to come in, because I have gotten off work late, and they helped me with everything. They weren’t annoyed that I came in so late.
The price can get a little expensive but you get what you pay for.

Horrible service. No one said hello. At least three workers past me and nothing. Never again.

The store layout is fine here, it’s the staff that I cannot stand. Express is NOT a cheap store and I buy all of my work clothes here. When you walk in the staff hardly acknowledges you. They are always rude when I need help, or dealing with checking out. I brought in an online pair of pants that I wanted to return– but didn’t have the shipping receipt. I was passed on to three different people– one of which I assume was in management. They couldn’t find the transaction on my card and said it must’ve been over 90 days. It was purchased in August. They could only do an exchange– no store credit, no refund onto my EXPRESS card. They turned me away and they were RUDE about it. I pulled the purchase up on my phone and verified, it was just purchased on ⁸⁄₃₀. I am sending a letter to corporate and will never return to this store as they made me feel like a thief.
Note for the girls working there: You are working here, not shopping. Don’t look down on other women and don’t act like you’re better. Your hourly wage does not support such a snotty attitude.

when did express start selling mens clothes and how is it that ive only now found out about it? i was on the hunf for some new threads last weekend and happened in to express and found everything i was looking for. I think david was the name of the guy who helped me find everything i needed including sizes, styles and even stuff they didnt have in store he tracked down for me at other express stores. anyway, all in all it was a great experience and i got some great looking clothes for a great price. ill be back express!

Had to return a coat, and to my surprise, the cashier was MORE than pleasant about my return transaction, rather than grumpy.
My return was supported, and suggested with an alterior item that he felt would suit my needs better.
Great Customer interaction!

I typically don’t shop at Express and since I live in Walnut Creek, I rarely make it to the Sun Valley Mall. I visited last week for some Christmas gifts and found that Priscilla, the sales associate who helped me, to be very helpful. She was knowledgeable about their offerings, was current on all the latest trends, and made some great suggestions for things that a college student would love. I was very pleased with the overall experience. I was in and out in less than 30 minutes and had three people crossed off my life even though I was originally in there for one person! This store usually doesn’t get great reviews but I wanted to share my positive experience because companies/​stores are only as good as their employees, and Priscilla is a great one. As a Sales & Marketing Executive I can spot and appreciate talent when I see it.

After reading these reviews, I went into this Express expecting twentysomething sass ninjas to spring upon me. Not really. But I had to return something I bought online so I took some anti-​irritation meds and went for it. I thought I would at least end up with some totally crazy story about how «some girl gave me a nasty look» or «the guy just stood there not even looking at me!» But, no. So thanks to all of you negative reviewers who apparently served as my sacrifice to the God of Customer Service. If they were rude little wannabe Bloomingdale employees previously… they are no longer. Everyone was very helpful, very nice, and I left there totally bored… but happy.

I love Express clothing, but this store just doesn’t do it for me. The selection is mediocre at best, and although they have a lot of clothing, it’s a lot of not-​that-​great clothing. While at the same time, other stores have a much better selection of styles & sizes.
It is true that it’s hard to find help in here, they’re understaffed at times & the girls seem to have too many things to do at once, and to top it off… help customers as well.
I’m not saying I’d never come in here again, but I would much rather make the drive out to Brentwood or Pleasanton if possible.

I’m kind of sad to see that this store has such a low rating — then again most people only write reviews to write bad reviews. With that being said — I’m writing a GREAT review…
The customer service at this store is FABULOUS! I went in there one day after work looking for new suits. I had just come from across the mall (Macy’s) and found nothing so I was already pretty sad because shopping for women’s suits seems to be a nightmare for me. I’m tall and in between sizes because of my weight loss/​working out/​getting healthy.
I don’t remember names but a total of three AWESOME associates helped me that day. A gentleman and two ladies. ALL were super customer service oriented and upsold me and were super awesome about informing me of what was on sale and what is always in stalk as far as the regular colors versus the seasonal colors and that if I were to need a smaller size that I could always return the product in 60 days, which is great because that saves me money! Although I only bought one suit that day I will be back for more, I will buy the pants to the skirt suit and I will go back there because the people that work there made me feel wanted.
Express always has great sales and paying under $ 200.00 for a suite set is pretty reasonable compared to the competition. I like the quality of the material and the way that they are made.
Thank you Ladies and Gentleman at the Sunvalley Express!

Clothing selection is blah (I feel like the quality and the style of Express has really gone downhill). The employees at this particular location are not very helpful. Also they don’t have that great of deals considering it’s the Christmas season. They did have a special on select tops (buy one get the second 50% off), but out of all the ‘select’ tops I could only find one decent style and not a single other one to save the 50% on!

The store itself is kind of boring. The guys section doesn’t really do anything for me. I like the selection of the Express in Brentwood better. Other than that, the staff is just usually chillin or whatever.
I had a kewl encounter grabbing a dressing room – with this worker girl that used to work @ pacsun that was real friendly. Iono what people are talking about rude workers.

I agree… this store has the rudest workers I’ve ever encountered. They are snobby and rude (the «men» who work there are worse than the women).
I find it interesting when people who WORK in retail are rude to people SHOPPING in their store. They cant even afford the clothes with their paycheck.
I refuse to go to the concord Express store

ZERO STARS. BIG FAT ZERO.
So … over in Pleasanton, I had bought a few tops that totaled about $ 80. The next day, I get a coupon in the mail — spend $ 50, save $ 20.
Shoot! But whatever, right? This has happened to to me before, and I had no trouble bringing in my receipt and getting a credit.
My mistake? Going to THIS Express instead of the one in Pleasanton because it was more convenient for me at the time.
Strike 1 (–1 star): NOBODY was at the registers for a solid 10 minutes. So I wait, and wait, and wait. And oh yes, people saw me. They just chose not to help. One lady got tired of waiting behind me to buy some earrings and left. Apparently, they don’t need the business.
Strike 2 (–0.5 stars, working retail does suck so I’m willing to tolerate some huffiness from the staff): Somebody finally notices me waiting and walks up all huffy, attitude-​y, and giving me the stink eye — «Can I help, YOU?»
Strike 3 (–all the rest of the stars): So I explain the situation, and the saleslady is having none of it. She stares at me like I’m an idiot. And then has the balls to tell me that Express has «never done such a transaction.»
I tell her that that’s strange… as this has happened to me before, and that yes, Express has honored my coupon after the fact.
She backtracks. Flat-​out backtracks from what she said before. Now she tells me that maybe that they will honor the coupon, but the purchase has to be within 14 days.
I tell her that if she looks at the receipt, she will see that I bought the shirts less than a week ago.
She does not even bother to look at the receipt, just STARES at me like I’m an idiot and then says: I’m sorry we cannot help you, maybe the store in Pleasanton can.
I ask to speak to a manager.
She pauses and then states that she IS the manager. (Doubtful). Again with the horrible attitude. I tell her thanks for her time and that I will never patronize this store again. And walk out.
And I won’t. Good luck getting any business by treating your customers like crap. I’ve never been treated so rudely at a store in my life. No wonder this store was practically empty on a Saturday.
Oh, and by the way … I got the coupon redeemed and my account credited without even a bat of the eyelash at the Express in Pleasanton.