Tire Discounters

I had an appointment at 1:00 P.M. and was running 10 minutes late. I waited in the lounge area for a little bit and the mood was cheerful between the customer service reps, myself, and another customer. I decided to walk to the store to shop for a bit because I knew they would call once they could let me know if the flat tire could be repaired or it had to be replaced. I returned from the store an hour later and my car was still sitting in the parking lot. So, I thought they just must be very busy. I went back inside and there was one customer service rep who kept flipping channels, playing on his smartphone, and talking about college football. He sat in the lounge area for awhile and it didn’t seem like he even worked there. He even walked over to Sonic which is nearby to buy a slushy and then came back to rant about football. After the other rep informed the tire had to be replaced, it took another hour before any status update. I could see my car through the window and heard workers singing and what not. My car sat there for a half hour before I finally asked if my car was ready. The rep that actually worked said it was finished a while ago. So why no one told me is a mystery. They asked if I wanted to do an alignment but I did not feel comfortable there as it took way too long and the one rep seemed to have no interest or know anything about his job. When he checked me out, he had to ask the one rep for help for simply trying to locate a tire in his system. Overall, it was just a poor experience and I will not be returning for business.

Refreshing to find honesty and professionalism in this business. These guys greeted me immediately (the place was packed) and told me they would be a minute, but at least acknowledged me. I got an appointment for the next am.
I was in and out within one hour! They gave me some suggestions on how to be safe — pulled a hazard out of my tire, and told me what to watch for. I didn’t feel pressure to buy anything.
This place is great. I was treated with such respect and I watched them do the same with each customer that came in the store — this is true customer service.

I have had to stop @ this location 4 times in the past month! They have always been very nice, very fast & have done the job well! I will definitely go back when I need tires!

I brought my car into Tire Discounters to have a diagnostic done and an oil change. the diagnostic was due to my «service engine soon» and «brake» lights both being on. Initially, I received great feedback about what was ailing my car and was happy that I had chosen the store.
As it got closer to 7:00pm (closing time), I had not yet received a call back from the store letting me know that my car’s repairs had been completed so I had my wife drop me off. I had been told earlier in the day that my car would be ready by closing time and that the repairs I had requested would be complete. Unfortunately, when I got to the store, all of the repairs that were agreed upon were not complete. I had not received a call from the store letting me know that all repairs would not be completed. Additionally, although the oil change had been completed, the «check engine light» was still on and no real attempt was made to fix it. I was even told by one of the mechanics that I could either «attempt to fix it myself» or «wait until I brought my car back for completed repairs» in order to have the light turned off.
Although the gentlemen at the store were nice enough, I did not feel a sense of urgency when it came to keeping me abreast of my car’s status and fixing the issues. Unfortunately, I cannot recommend them and will likely take my car needs elsewhere.

Jeremy, met me when i walked in, i told him i needed 4 new tires, and i had a time issue, i said if i needed to come back that i could, he assured me he could change and Align all 4 tires and have me our in just over an hour. 40 minutes later i was done and had an oil change. These guys give great customer service and truly helped me out of my time issue. Thank you Jeremy and his crew for a job well done.

Paid for a balance and rotation. Did not receive a rotation, received an improper balance. Also only received a balance on only the front end (laziness), which was still improper. Lugs were nowhere near 80 ft lb spec. Manager called me upset because I went to his superior, instead of just returning so they could fix their half assed job. Place is a joke.

was leaving for work and noticed I had a slow leak in one of my tires. Stopped by TD since they are around the corner and conveniently on my way to work. Got a quick patch and was back on the road in no time. They didn’t charge me anything for the patch, so I came back after work because I needed my power steering fluid flushed and filled. They were very professional, friendly and pretty quick on getting things done.

ALWAYS NICE!
Although I’m a very cheap person, there is not another place I would take my car for a serious repair. The mechanics are very knowledgeable and I don’t feel as if they are trying to bamboozle me into something I really don’t need, like most other places. I feel pretty comfortable coming here without my husband for that reason.
I would recommend this place to anyone in the area. I need a new set of wheels and I will definitely be purchasing from here.

I came here today because I was having a tire problem on my way to school to take an exam (I know, a fantastic start). after looking over my car, he gave me the bad news: you need a new tire.
…ok… so I kinda expected it. after filling it up with air and to see it deflate just as fast as I filled it up, I thought that I just might need a new one (I was just being hopeful, thats all)…
Anyways, after the inspection and showing me the ugly gash on the problem tire, I gave the green light to have it replaced. Then another bad news: they did not have my tire size anywhere in the store. Okay, was upset before and now I’m just sad :(
But after doing some looking and discussing with the other tire guys, they were able to work around the size issue and got me on my way so I can go take my exam finally.
I really appreciated that the guys at TireDiscounters really worked with my situation and was informative and diligent from start to finish.
I hope that I won’t run into any tire problems anytime soon, but when I do, I will be coming back here :)