Mr Tire Auto Service Centers

I checked my car’s front right tire at my dealer’s, they said there’s nothing to do but change a new tire which is worth more than $ 200. Then i came here, they found the nail and fix my tire for $ 30 and help me return my newly ordered-​tire. Save me lots of money. Nice guy. Good consumer service. :)

Don’t even bother. This place used to be good, but not anymore. I purchased tires from them with road hazard insurance, so I figured I would take it there to be fixed at no extra charge. I had a leak in a tire and took it in. I had been having to put air in my tire everyday, and when it sat for over a day, the tire was almost flat. After having my car all day, I was told there was nothing wrong with my tire and they all had 40psi. Well, my tires take 30psi and I had just filled and checked my pressure that morning. I was told they could take the tire off and take it apart. Isn’t that what you’re supposed to do to find and fix a leak??? Needless to say I picked my car up with a still leaky tire. I should have known better. I will take my car to Taylor Tire and pay to have my tire fixed. They care about their customers and know tires. Me and my 4 car household will never set foot in Mr. Tire again.

When I walk into Mr. tire I told them I needed an oil change. I told them I knew I had issues with my brakes. I also told them I already had an agreement with my mechanic to fix my car on Monday. This was before they even touched my car. They then took the car out of the lot, around the block, then came back. They put the car in the garage, no problem. They worked on my car for a second. I was still in the building, they never said anything right then and there when they brought my car back. I asked if they needed me, they said no, I walked to the gas station next door. Minutes later while in the gas station they called me and said that the master mechanic determined that my master cylinder had failed and I had «no brakes» He went through the list of things wrong with my car, and said how much it would cost (parts and labor) to fix it. I said okay thanks for diagnosing it, again mechanics fixing it Monday, meanwhile it’ll be sitting Til Monday anyways, his tone of voice changed, he said that I had to call a tow truck because it was illegal for me to take my car off the lot. I said well that makes no sense because if my brakes were indeed out he would’ve taken it out of the lot and turned around immediately and came back in. Also, he would’ve told me right then and there that they almost hit whatever object in the garage bc my brakes… They didn’t do that. I then stepped out and made a couple Phone calls. I called my mechanic, my sisters BF, also a mechanic, and Firestone right across the street from mr tire. All 3 of them said that’s not a law and they cannot refuse to give my car back. I then went back into mr tire, told them what all 3 said and they said its company policy and call a tow truck. Meanwhile I had 2 mechanics check back with me asking what they said. Told both mechanics they still wouldn’t give me my car. My sisters fiancé called their lobby. Manager was very unprofessional and rude to him when he asked what their procedures were. They ended conversation. Manager walked with his cell phone out to the garage, came back in and said «it’s okay ma’am you don’t have to call a tow truck, I’ve called an impound tow truck and the police, they’re on their way.» I said why?! I didn’t do anything to you.” He said I’m calling because of who I talked to on the phone. which is just nuts because I can’t control what people say in conversation. Cops came. Cops (2) talked to manager first. Manager told him my brakes were out, can’t drive, policy, whatever. Cop told me to tell my side of the story, and my suspiciousness. Cop had mr tire give me a waiver that they were releasing my car to me, and if I wrecked they wouldn’t be held responsible. Cops escorted me 2 blocks away to my house. One cop informed me he’s a car guy, minded if I let him drive my car around the lot. I said no and if anything please do. He drove around in a circle, parked, opened the door, and said «well. That whole thing could’ve been avoided.» He said your brakes are bad (which again I knew before I even stepped foot in there) but they’re not out. You have brakes, it’s not like you don’t have any (like they wrote on my release paper) then the cop said Mr. Tire also mentioned that I had a piece of metal sticking out (which I guess is an indication that the brakes were indeed out) so the cops looked all under my car with flashlights, No metal anywhere. This is indication to me that I was given false info at least 3 times in this whole situation. The only rule now is that I cannot leave my lot, and I will have to have my car towed to my mechanic. (Because it’s now a police matter) This is all fine with me, at least I’m not paying to get my car out of impound. I will say I did feel threatened, my heart is racing, I am distraught, I was definitely mistreated. Meanwhile, I am keeping a couple people in tune with what’s going on. Word on the streets is that this location has been known to give females, who go in there alone, issues.

Nice people. A local Audi dealer who shall remain nameless over-​torqued the lug nuts on my winter tires to over 180 ft-​lbs (90 ft-​lbs is the norm). After struggling for 30 minutes with a tire wrench and cheater bar and then an impact drill (and a whole lot of swearing), I called and asked if I could bring my car over for some help. The guys at Mr. Tire loosened and then retightened the lug nuts to the appropriate spec so I could finish switching over my summer tires at home. Best of all, they didn’t charge me for it.
Next time I need a real tire-​related service I’ll definitely give them my business.

after taking my car there to have tires replaced I have to say they renewed my faith in doing business with a repair garage again… honest service fair price… will definately go back and recommend.

The manager’s not CARE about customer and your business. Being customer for 5 years and get bad customer service, never be back again.

I went in with an appointment for an oil change at 930 am and they told me that I couldn’t have my car back til 5! When I make an appointment it is so I don’t have to have a backup car for the whole day. He said he had no idea when they could get to my car because they were overbooked. I wasn’t planning on jiffy lube fast. But I don’t think an hour to hour and a half is unreasonable for an oil change with an appointment! Instead I went to Midas right down Henderson towards Sawmill and they were very nice and helpful and got me right in!