AAA Car Care Plus – Columbus Northwest

Perfect experience again with my daughters vehicle… new service advisor Kent is great!

Courteous and quick to attend to my car. The waiting room also has free wifi and is a comfortable place to wait for an oil change. They did not try to sell me any other oil changes and prior to arriving, reminded me to bring in my AAA discount.

These guys saved me hundreds of dollars and a lot of aggravation. My car was having intermittent starting and stalling problems and two other repair shops could not find the cause of the problem. The 2^nd shop charged me over $ 400 for a repair that didn’t solve the problem and wanted to charge me $ 800 more for a new fuel pump that they couldn’t guarantee would work either. AAA Car Care Plus found a loose fuse box, fixed it, and also properly lubed the new part that they said the previous shop didn’t lube correctly when installing. AAA also said it didn’t need a new fuel pump or anything else and charged me only their $ 95 diagnostic fee. The car has worked fine since.

I stopped in at this new AAA repair location because the one closer to me couldn’t get me in today. I am so glad I did. After hitting a pot hole last month and having another business (Sam’s Club) replace the broken tire stem and rotate tires, there was a shake to the car. They really couldn’t give any definitive answers so I came here. I called at 9:30am and they said I could drop it off at 11:30. Once I arrived, they said it would be between 12:30−100pm before they looked at it which I didn’t mind because it was a last minute appointment. They took the car back early at noon and after a short while, they indicated there were no problems with suspension and had found a semi-​bad tire that had been rotated to the front making the car shake. They rotated it back to the rear and the shake was gone. They said that I just needed to replace that tire but two others were close to needing replaced due to tire wear. They would have to order the tires since they are a non-​standard size. I told them I wanted to think about replacing one or more and would get back to them. They handed me the keys and I was on my way within a little over an hour. Plus, the service managed waived the customary $ 40 inspection fee. The quote for the tires was also very reasonable. I will definitely be back to this location to get the new tire (s) and will be coming here for future work needed on my car and truck. It’s hard to find good, honest mechanics and I think this is such a place. I will update later after the next visit. I was dealing with Ken Hilliard, Service Manager. Give them a try!