Martinizing Dry Cleaning

My favorite dry cleaning place. Great service can be achieved by setting clear expectations on what you want. I don’t ever have to worry that my expectations are never met but exceeded. I am a regular here and plan to continue. I am a VIP member and got a nice dry cleaning bag to carry my stuff in for quick drop off. This location has a drive through which fits my busy schedule. I wish they didn’t put my clothes on the cheap wire hangers. I hate collecting those. Reusable hangers would be smart.

My mother always used to say — if you can’t say anything nice, don’t say anything at all. Well, Ma, I’m sorry. I’m a critic now and I have to say something about this Dry Cleaner.
First off, I cannot provide a review on their dry cleaning quality. I’ve gotten my clothes dry cleaned at other Martinizing locations and thought that the service and quality was adequate. But as for this location, it’s a whole different story.
I visited this store as a new customer with a coupon that I had just received in the mail, so I brought my shirts in to be dry cleaned. The attendant counted my shirts and took down my contact information. When I presented my coupon, he took one look at it and rudely stated, «This doesn’t’ include shirts.» I said, «What are you talking about? That’s why I’m here!» He pointed out this fact in the fine print which required a magnifying glass to read. Granted, I missed the fine print, but why would anyone bother to visit a new Dry Cleaner unless they could enjoy a nice first-​time discount on their everyday clothing???
Needless to say, this person made me feel like crap. I kindly retorted by stating that I was a first-​time customer and would like a discount anyway. What do you think he said? You’re right. He said, «Nope.»
OK then. Adiós amigos! You’ll never see me again! If he had only offered a small discount, they’d probably still have my business today. I hope the owner reads this review someday so that he or she finds out that their employees are losing them valuable customers.
Well, Ma, how’d I do?