Eyes On High

So I really wanted to sleep on this before submitting my review but the more I discuss my interaction today with friends and coworkers the more I feel like I should post it now.
I initially had a very good experience with eyes on high several months ago for an exam and contacts fitting. They were a new business and were friendly and encouraged me to post about my experience on social media which I did.
However today I had a drastically different experience which lead me to discontinue my business there.
I called around 10 am and was greeted by a woman. I started to say that had been in several months prior for a contact exam but was now experiencing pain and was wondering if that was something they could examine. I was cut off mid-​sentence by her to be asked for my last name. Which I gave. I was then placed on hold with no warning. This rudeness pissed me off and I hung up.
I thought,” perhaps I’ll visit in person after work, explain what happened, and see what can be done”. And so I did.
And to my surprise when I showed up, not only did the front desk person know who I was, but he didn’t act surprised whatsoever.
I continued to schedule an appointment over the loud laughing and shrieking of the front office staff. Honestly the front desk guy looked embarrassed. It’s a shame because I really enjoyed the company and professionalism of Karen but won’t be returning.

Eyes on High is easily the best eye doctor I’ve been to. All the staff is very friendly and extremely helpful. I have seen two doctors, and they were both friendly and professional. The office is beautiful and both times I’ve been in I was seen within five minutes. The staff working in the front took the time to help me figure out my eye insurance benefits, explain them in detail, and let me know how much of my glasses and contacts purchases were covered. They also helped me to find glasses within my budget. I can’t say enough great things about Eyes on High and would recommend to everyone!

I got an exam with Dr Kloman and found her to be very professional. She took the time to address my problems and gave me good solutions. The glasses selection is great! I bought my first ever pair from her office and I love them! I get compliments all the time. I would recommend this practice to anyone. Very cute space and great doctor and selection.

I originally would have recommended this facility. However, I would not trust the staff here at this point. They urged me to get an unnecessary procedure stating my insurance would cover it. I took their recommendation, which was unsuccessful. They were unprepared with equipment at the first visit and asked me to come back to do the procedure on my second eye. The optometrist said that sometimes they do a test trial in the first eye to see if it helps and then do the second. No, no. They just didn’t have the right equipment. When I spoke with them I was told they reordered the correct size for both eyes and to come back and they would complete the procedure. So basically they put something in my eye that wasn’t the right fit? That makes me pretty uncomfortable going back, wouldn’t you think?
Okay, so they charged me for a procedure that they ordered the wrong size for, told me my insurance company would pay for it, and then they want me to come back? Their reply back to me was they wouldn’t charge me for another visit… Well duh! They didn’t have the right equipment the first time why would they expect me to pay for their error. This is highly disappointing. The unsuccessful procedure is now costing me over $ 100.00 with nothing to show and all I wanted was prescription strength eye drops. Which I was told were very costly. Funny, I wouldn’t think eye drops would cost over $ 100.
How upsetting for someone who doesn’t have an extra $ 100 to throw around. At the end of our conversation, their employee stated and I quote «are you going to give me your credit card number to pay for this, because its going to look really bad if we turn you into a collection agency.» Ummm What!!! Excuse me, but I have yet receive a bill in the mail to even have the chance to submit a payment.
Save yourself the hassle and try a place that will give you proper care.

For about ten years now, I’ve bounced around to a variety of different eye doctors. I’ve just never been able to find one that I like. I will admit, my eyesight seems tricky to get a prescription *just* right, and I’m a horrible patient in that I never take my dang contacts out. But that’s neither here nor there.
I figured I’d give Eyes on High a shot. Dr. (David) Bennett saw me, and he was very personable. And he didn’t shame me for not taking my contact out for bed. He gently suggested I try to do it more often. I liked his apporach to that. (Apprently I’m sensitive about being lectured!)
While I was only getting contacts, no glasses this year, they do have a huge selection of stylish frames, and they were giving each client their full attention when they were searching the wall for the right frames.
It’s a comfortable experience, and that is big for me. If you’re in the market for a new eye doc, check this place out.

I stopped in to check out the new optometrist office in Clintonville. And it was the best thing I have done in a while! I was able to have an eye exam that day. Scheduled one for my wife that day also. I have not had my eyes checked since grade school so didn’t know what to expect (I just knew my eyes aren’t what they used to be) but Dr. Karen took great care of me and explained each thing that she was doing during the exam. I did get a pair of glasses and they help me so much! Also Andrew helped me throughout the whole process, and he was great also. We talked like we were long-​lost brothers.
I went in just a few days ago to have my glasses adjusted, and met several other staff members and they all are just as wonderful as Dr. Karen and Andrew.
I would highly recommend this place to anyone!
Thanks Again Eyes on High!!!