Extend a Suites

This review has been revised. The hotel HQ refunded my money which is great. However, the hotel mgr never responded to me. I paid for a nonsmoking room that was reserved for 2 nights and turned out to be a SMOKING room. The clerk claimed my card hadn’t been charged by travelocity, so she charged me $ 52 additionally for 1 night! When we found it was a smoking room, we left it immediately. She kept saying it was nonrefundable. We tried for a couple of months to get our $ back through travelocity but they never helped. Eventually the hotel HQ staff saw my BBB review, and processed the refund for the first payment. The duplicate payment was refunded after another month. The HQ staff was helpful but slow.
NEVER STAY HERE. It’s a dump. No lights in the lot and shady characters all over the place.