ULTA

The girls that work here are bitches! No customer service at all. Super resting bitch face. Especially Tori and Reianna! That’s all.

I’ve been going to this Ulta location for years and I’ve always had good customer service up until today.
I went in store to return a foundation that didn’t work out for me which I had in my pocket along with the receipt — I didn’t bother to bring my bag because it’s a huge laptop bag and it would be weird carrying a huge bag around Ulta, so I left my bag in my car. I was walking around looking for something that I can possibly exchange for the foundation I was returning until the short asian/​filipino woman with ombré blonde hair and glasses came up to me and asked:
Ulta worker: Do you need a shopping bag for that item?
Me: No, thank you (I wasn’t holding anything except my phone)
Ulta worker: For that item in your pocket
Me: So I fucking yelled, Excuse me? I’m returning this item, do you want to check the receipt?
Ulta worker: No
YES, BITCH. you ASSUMED WRONG! I work as an engineer — so you better check yourself, homegirl.
I was so FUCKING angry, so I asked if she randomly asked people that question and then she walked away with her shopping bags. SO I walked up to the cashier to return my shit and asked if I can talk to the manager, turns out… the woman who had asked that question WAS the fucking manager. Their «manager» does not have management nor communication skills — she did not apologize to me either. Their manager has horrible customer service. This motherfucking «manager» got me irritated as fuck.
The Ulta management at this Colma location is a damn joke. Get your management and customer service skills together.

This ULTA is buy my condo and I like to go here to refill on make-​up items (duh), accessories, tools, and even just to browse and see what new things are out. I like that there is always parking and it’s big.
Confession: I miss the Barnes N Noble that used to be in this building though :(
Back to Ulta, good service, clean store and well… it’s your standard Ulta. With parking.

This is the best Ulta I have ever gone to. I am from Fremont and would always go to the ones in my area but since I’ve been here, I rather go to this Ulta. The staff really makes a difference. They are all nice and helpful.

Ulta is every girl’s candy store. Makeup (drugstore and high end), hair products, nail polishes, skincare and even a salon inside the store!
Prices are reasonable and they usually have sale items. There are also some exclusive brands that you only find at Ulta (or QVC online) and not in other competitor stores, such as IT Cosmetics, Mally Beauty, Laura Geller and Mario Badescu Skincare. It’s also nice to have high end cosmetics and drugstore cosmetics under the same roof. That is a convenient factor.
Only down part is that customer service is hit or miss (mostly miss from my experience). I’ve come in one day and the sales people are sorta nice and helpful, then some days it’s like everyone is PMSing… can’t crack a smile for nothing, looking extra mad and not even making eye contact. Like today, the girl at the cashier was super cold. You’d think if they worked in retail they would at least TRY to be friendly and nice, right?
Hope they up their customer service game soon!

I live in the city but I found out Jasmine was doing brows at the Benefit Brow Bar at Ultra and I am so happy… It is worth it to drive 30 minutes and deal with traffic to have her do my brows.
She is the best brow girl I have found in all my many years of searching.
I am very particular about my eyebrows and she did them perfectly, she even improved upon the shape!
To top it off Jasmine is so sweet and fun… She even did a glamorous makeup touchup for me and I love what she did.
I will be back as long as Jasmine is working here!

Jasmine is my all time favorite at benefit brow bar the best brow shape ever & exceeded the service by giving me the most glamorous makeup application. She even taught me some application tips that are very simple & effective! I’m very satisfied w/​her expertise & services! Will definitely be returning to see her.

This review is for the salon ONLY. I have been there twice before with mediocre to good experiences, saw Jerrica for a color and Dee for a haircut when Jerrica didn’t show up to the appointment.
I saw ISIS most recently. She is a master stylist with several years experience so the price is more than the junior stylists. $ 54 I believe. The receptionist recommended her and i saw a positive Unilocal review on her. Well my experience was wonderful, she is so friendly and nice. You ever meet someone and feel like instant friends? She is very sweet.
Now the bad, twice my appointment has not been confirmed, once my stylist called in sick and I was not notified. Yes they have my correct info.
Now the worst, my haircut looks like shit. First, it is nothing like what I asked, and it was poorly executed. I had to have it cut one week after to fix all the harsh lines. Isis was incredibly nice so I feel bad saying this, but it honestly looks like she took chunks of hair and cut it with a sword. Super choppy, blunt, harsh lines, helmet looking, jacked up bob that is significantly shorter than i asked her to go.
I showed her several photos. I said that I needed a long bob, versatile: I need to straighten and curl it with ease, and most importantly I need to be able to put in a pony tail since I work out a lot and I am a nanny. I got none of this.
I’m not one to complain but it is definitely a lesson learned. Go meet Isis and have lunch with her because she’s awesome but don’t let her cut your hair.

I love Angel. He knows what to do with my hair and make it the way it should look, healthy and shiny. He’s just the sweetest guy and he actually researches on how to do my hair a certain way. He’s totally professional yet down to earth which I really like. I’m a total fan of his and make sure I see him when I go there. He’s a pretty busy guy but he just really knows what he’s doing and that makes me SO very happy to work with someone SO competent. So thanks Angel, for being the BEST~!!!

This review is for Isis, because she’s amazing! The last few times I’ve gotten my hair highlighted by another girl at a different Ulta and wanted a golden tone, but got cool each time. So I explained to Isis what I wanted, showed her a pic and she did exactly as I wanted. She takes her time, said she’s a bit of a perfectionist and my hair came out great! I could not have asked for better. She is so friendly and easy to talk to. She was the first hair stylist to straighten my hair after not just blow it out. Usually the stylists would just blow it out, not always what I liked. So I will definitely be going back to her for all future hair treatments. My sister also recommends her, especially for the Kera Straight treatment.

2 stars for the cashier she’s always nice happy when I see her. But this other girl I didn’t catch her name but I wish I did. Idk if she was a manager or what but she was wearing a maroon cardigan and like a black skirt or somethin with long hair. She was basically following me around then while I’m minding my own business smelling the fragrances she asks me if I left some shit in the back which I’m guessing was empty because she was looking at me some time of way but trynna be polite. Bitch please you were on my ass the whole time how dare you think I was back there stealing shit. I’m sitting in my car outside as I’m writing this review because that’s how irritated she got me. That shit was probably sitting there all day empty and she just happened to find it later on when her eyes were actually open and working. Pissed me off. Happy holidays ho!

My hair was dry and long but Angel helped me restore it back to being bright and healthy looking. He not only did a great job with the cut, but also recommended some products to me to keep my hair looking nice and shiny. I highly recommend going to this Ulta for all beauty needs and setting up hair appointments with Angel

I love Ulta because they carrie both high end/​brand names as well as drugstore/​less expensive products! Ulta always has the best selection of NYX products as well, which i’m always looking for! They also sell perfume and face, nail, and hair products, which is great if you’re looking for something specific.
This particular store is always friendly and super organized. Every time you come in, you are greeted with a hello, and if you pass a sales associate on the floor, they usually ask you if you’re looking for something in particular.
The point system is very rewarding, and they always have coupons or good deals out. This past week I bought 2 NYX products and got 1 free, and I got a full size big sexy hair product for only $ 10 when it’s regularly $ 18! I also got $ 3.50 off my whole purchase… Awesome!
I’m loyal to Sephora for their high end/​brand name products just because I have more points there already. But for anything drugstore, face, or hair related, I choose Ulta!

So, I’ve used Ulta Salon mainly for hair products and I have some pretty good hair cuts when I straightened my hair when it’s short.
My hair is extremely curly and I just do the natural thing these days. So I went to get a trim and Angel cut and colored my hair. When I got home, not only did he screw my hair, but also did the color PERMANENT!!!
I WENT BACK THE NEXT DAT TO HAVE OT FIXED!!! I got there and they were doing free haircuts for breast cancer and the manager, a really nice Philippine lady cut my hair and she did a great job… until she trimmed the front… she made a HUGE CHOP ON THE LEFT SIDE OF MY HAIR!!!
SO since the last haircut I’ve been scared to go back, but I have no choice because it’s so hard to find someone that knows how to cut my hair!!!
I GAVE IT ONE MORE SHOT…
I Called Ulta to set an appointment and asked who specializes in curly hair? Christine said all Ulta stylist
specialize in curly hair… UGH!
SHE TOLD SHE WOULD BE ABLE TO FIT ME IN WITH ANGEL!!!
Not only was nobody else there to help her open but she didn’t even want to help me!!!
She made it seem like I was asking too much!!!
Anyway, ulta is great for everything else EXCEPT haircuts!!!
THEY WILL SCREW UP YOUR HAIR AND CHARGE YOU AN ARM AND A LEG!

It’s so easy to get caught up in what’s pricier or what’s more expensive these days. With flagship stores like Sephora, Nordstrom’s, Bloomingdales, Macy’s; there’s not a lot of love for cheapy stores for makeup, especially for the grown a$$ woman. We just wanna be klassy, ya know what I’m sayin’?
But yes, I was one of those girls who wore Wet n’ Wild lip liner while growing up. I used to plaster on Covergirl foundation in the wrong color because they couldn’t match Asian skin, and I even rocked it in my school uniform with Lugz. Not to mention that I grew up with 4 brothers and never had a sister to mentor me on how to be feminine.
By the way, if you know what Lugz are, youz ghetto.
But back to the makeup. I grew up in a very practical upbringing. Luxury was a privilege and quite honestly, very scarce for me.
So zooming forward years later, I’ve grown quite fond of quality brand products, but my roots will always keep me hunting for the best deal.
It’s the Asian in me. Sue me.
Although I do love department store makeup, I was actually extremely surprised by the selections here at Ulta while searching for my specific favorites.
This makeup store has products ranging from mascara all the way to foundation, lip liners, and even hair products. They also offer beauty services (which I have yet to try) including hair services and eye brow waxing.
I mainly love this location for the vast parking, selection of cheapy go-​to that no other store may carry anymore, and the helpful service.
Hurrah hurrah for an organized, well priced, and competitive cosmetic store.
I only wish this existed in my high school days. Maybe I wouldn’t have looked so much like a chola.

This is my favorite Ulta store! Everyone is so nice and helpful here and they have an awesome salon. The past few times I have gone to Trish and have left happy every time! She listens to what I want and nails it every time! This time, I was going for an ombré and she did a beautiful job! I love my hair so much! Thanks Trish!!!

This review is for the hairstylist Tricia, not for the salon or any other staff.
I went in March to have my roots done. I had seen Tricia once before, and she did a great job toning down the brassy color of my hair and was very nice. But in March, she completely ruined my hair — it was so bad I went back to get a refund, which the manager kindly allowed because she saw how awful my hair was.
Tricia was not focused on what she was going when fixing my roots. She was distracted the whole time and left the color on for WAY too long, and I know this because toward the end she ran into the room where she’d left me to let the toner sit saying, «Oh I’m so sorry! The time got away from me» or something to that effect, indicating she had let the color sit for too long.
Subsequently, my hair was two different colors. It was mortifying and everyone at my job, where I am a professional and need to be taken seriously, commented on my hair (politely, but it was obvious they were aghast). I sent a picture to my best friend in Oregon and she simply said «whoa.»
I thought for a long time before posting this, and decided to because I hope it will be helpful for those considering going to Ulta’s salon. Potential customers: be VERY careful if you have an appointment with Tricia.
Thank you to the staff at Ulta for being so nice to me after this experience, especially Amanda the manager who refunded me.

Being as crazy beauty product junkie I have been to various Ultas, and this one seems to have super great service! The lighting in here is a bit odd though I must say, making it look like it’s almost closing– but that’s not bothersome at all. I really like this Ulta because the sales associates are super helpful and always in a positive demeanor.
I do have to agree with the other Unilocaler that they need to improve the sanitary conditions of the displays. And sometimes their products are out of stock, so they might want to look into having more quantities of high selling brands in this Colma location. (Lots of wonderful beauties are around here!)
BONUS: They have upgraded their rewards program in which you can apply your Ulta purchase points to save dollars off your next purchase, even on prestige products!

I love beauty! I am a girly girl with two daughters who I can share this love for beauty with. Ulta is our favorite place for cosmetics, personal care items, nail stuff, and fragrances.
I became Platinum quickly and as of last month, if they had a program similar to Sephora’s VIB Rouge, I would be that upper tier member. Ulta sends me great money saving e-​mails tailored to brands I like. Ulta also makes platinum easy to reach, and the rewards points you earn can be used for anything in the store (not salon or gift cards)
I love Ulta’s high-​low approach, What I mean is Ulta carries «high priced» cosmetics as well as affordable recognizable drugstore brands. If you want CF affordables reach for Ulta brand, Essence, or NYX cosmetics.
Psst: NYX professional grade, affordable cosmetics are sold at Nordstrom. That’s how I learned about that brand.
I LOVE cruelty free beauty products. My girls and I made the pledge to avoid purchasing beauty products tested on animals from now on. We are so happy to have access to the many cruelty free prestige brands we love like Urban Decay, Too Faced, It Cosmetics, Tarte, Anastasia Beverly Hills, Marc Jacobs Beauty, and Becca.
I know quality. I am not slave to branding. I buy quality. I am loyal to quality.
I look for cosmetics that are highly pigmented for great color payoff. I like cosmetics that have staying power with or without primer. I like buttery cosmetics that do not require a lot of manpower from my brushes. I avoid products that have excessive fall out, are chalky, smear, smudge, budge, flake, or color shift.
A lot of products here do not have toxic chemicals like parabens, phtalates, and formaldehyde. You can find safe nail polish here too!
Ulta has one of the best rewards programs around. I joined thinking it would be nice to save a few bucks. Ok, Ulta has saved me a TON of money. I Just love Ulta’s coupon and points bonus emails they send to me.
Every purchase you make at Ulta offers reward points. Why is that important? Because you use those reward points to convert to dollar savings. The conversion ratio is so generous here, you will be saving money with your points and coupons in no time!
Ulta accepts manufacturer coupons. You can stack those with Ulta’s $ 3.50 off 10 coupon. This makes going to drugstores for their deals only to find empty shelves a frustration of the past. Remember, every dollar you spend at Ulta on anything means reward points in your account that you can apply to ANTHING in the store (not salon or gift cards which makes sense)
I have used the salon, returned items that I didn’t like, used store and manufacturer coupons, purchased high end brand cosmetics with my reward points, and had correspondence with customer care for online purchases.
I love the spacious layout of the store, the staff who help when I need it and generally leave me alone to touch, smell, and think. I don’t like sales people who «sell» me things. I like to make up my own mind and ask questions if needed.
Platinum membership is where it’s at. Spend $ 400 in a year, you are automatically boosted to platinum status. Why is this great? Your points do not expire so you can let them accumulate to buy that $ 50 palette your budget doesn’t allow. You can use them to get discounts each time you shop by deducting them little by little.
Platinum members get great email campaigns that increase your points earned exponentially. On a daily basis, platinum members earn more points per dollar. You also have a great incentives to buy high end brands to try them out! These are the brands that are excluded from the $ 3.50 off $ 10 coupon.
Platinum Members get 2 presents on their birthday and you get double points for your birthday month! YAY for presents and points!
Ulta carries L’Oreal. Being the smart girl I am, I know that L’Oreal’s cache of brands include Urban Decay, The Body Shop, and other CF brands I love that you can read on their website. Why does this matter? You are smart. Do your homework.
Oh yeah, and Ulta sells stuff for men. So there’s that.
I love the money saving structure Ulta provides. In this, all women are given access to beauty products they can afford. That creates a profound global shift. I really love knowing everyone who shops at Ulta has an opportunity to have access to prestige brands they otherwise would not be able to afford.
Sometimes a woman needs to slap some lipstick on to feel like she can conquer the world. Your budget will no longer determine which lipsticks you can have when you shop at Ulta. I love that. I cannot express how much that means to me to know every woman has access to something so special.
May beauty reign in all women. Ulta makes that happen.
Everyone at the Colma location who has assisted me and my daughters, take a bow. You have earned this 5 stars for perfection and this maxed out word review.

Very big Ulta that took over the space that used to be known as Barnes & Noble.
Parking is all in the parking lot and it’s very easy to find a spot as it doesn’t get too busy at this mall.
The inside is pretty darn big. Lots of room to maneuver around in. Hair salon in the back. Lots of make up on the left side and perfumes on the right side. Everything is pretty easy to find in here and the clearance section is very noticeable.
Service is a bit slow. A line was building up and yet the two cashiers chose to work together on one customer so it was kind of annoying having to just wait for one of the cashiers to acknowledge the growing line.
Overall, not much to say. I don’t shop at Ulta much, but this was okay. Very clean store. Service just has to pick up a bit.