Monro Muffler Brake & Service

We took our cars here for the last 5 years. I guess new management came in because all the people who were so helpful are suddenly gone. My husbands vehicle was there and no one had the courtesy to call that it was done. Then we gave them one more chance and when I went to pick up my car the windows were down and there were handprints inside the door… that’s our last visit.

I shredded the tire on my rental car. They put on the spare for free even though they don’t work with the agency I rented from. They were a big help in an extra cranky situation.

Don’t do it! I took my vehicle in to get a alignment. When they finished, I drove away and noticed a large clanking sound that did not exist prior to going into the place. I took it back that same day and asked them if they tightened everything back up. They test drove it and placed it on the rack. The driver said he did not hear anything and the manager got under the vehicle and checked to see if anything was lose. They couldn’t find anything. The test driver took it out and finally heard the sound. The driver and manager said that it was likely my transmission, but they would have to get under there and really pull it apart to find out if the transmission was savable. I drove out and took it to a authorized dealership. They had it less than 30 minutes when they discovered that the transmission was not the problem. The problem was that after Monro did the alignment, they never tightened the bolts back up. My transmission was fine, with the exception of a small transmission cooling line leak. I had the dealer fix the leak and redo the alignment. I called the Monro shop and requested a refund. It came six weeks later. If I had believed the Monro shop when they said it was my transmission, I would have been out of a lot of money. I do not trust them and I believe you should not trust them either.