Budget

Do not go to this location pre or post cruise! We just walked away from our reservation after waiting 60+ minutes in a non-​moving line. Part of our group went down the road to Thrifty/​Dollar, got a car and picked us up, while the Budget line remained at a stand still. After years of using Budget CC5 with great service at this location, we are done. Something has happened to the ownership as this is just not acceptable. Thank you Thrifty/​Dollar for saving us!

If I could give this place zero stars I would. I travel and rent a car at least 3 – 4 times/​year and this is by far the worst experience ever. Waited over an hour for the shuttle, and they were only sending 10-​person vans that were already half full to the cruise port. Decided to take a cab instead. Families in front of us had already waited 2 hours for the shuttle. When we got to Budget we waited over 3 hours to get a car. There were lots of frustrated people, and I understand a lot of ships came in at the same time but they should have been prepared for this. Instead of apologizing the staff was just yelling and screaming back at people. Will never rent from budget again after this experience. This should not have been almost a 5 hour ordeal. Oh yeah… And with all these people waiting… NO working bathrooms!

DO NOT USE THIS AGENCY. Worst experience dropping off and picking up. We waited 1.5 hrs to be picked up by the shuttle from the port. Another 1 hour waiting on line WITH FAST TRACK (which is suppose to expedite the process). Then when we couldnt find the lady for the key she stated the key was already given to us (which it was not but the car was gone) … They gave our car to someone else and had to cover it up that «oh no what happened was it was moved to overflow» basically what happened is that they gave the keys to someone else and had to go pull another suv from their lot. Every employee was nasty to many customers who were equally irritated at their incompetency.

Drove directly here after picking up car from MCO airport (shuttles were pricey to Port Canaveral for some reason).
Parked car, noted mileage (only drove like 43 miles), emptied car and grabbed keys. Many others had the same idea as me. Upon arrival, only 1 person was working the counter. She stated another was coming in to help out (later found out was the same person who drove the shuttle bus to the ports). She had came in and asked who was dropping off. Out of the estimated 10 – 15 people there, probably 75% were dropping off. Luckily she was super nice and fast at processing. Got through the people quick and helped load and drive a group of people to the ports. Car didn’t need inspection. She just asked for mileage on the car, took keys, did her inputting to the computer, and you were done ! Probably one of the easiest returns ive had (not like ive ran into much trouble ones before anyway).
She did mention Monday’s were their Friday, with the most people due to most ships coming back and departing that day. Luckily i had planned earlier and allocated plenty of time so everything worked out great. Even got to the ship and checked in before passengers were allowed on the ship. :D

Be prepared if you are returning a car or picking up a car you must stand in a huge line with other cruisers and there computer system is so old it takes forever with only 2 people at the desk. Usually returning a car you pull into a lot and someone takes your paperwork and the car and you are off. not here.get in line!!! Go to any other rental agency. Waited 1 hour in line to RETURN a car!!!

ZERO!!! What a traumatizing experience! Just coming off an amazing Disney cruise, we went to pick up our RESERVED car which wasn’t there. Two and a half hours later, we were still waiting. They eventually gave us 2 cars (family of 7 with 9 luggages). While loading these 2 cars, our car came in (so we unloaded and reloaded onto the one car). Within these 2 hours, so many people (families with small children) were jammed into and out of this place with their luggage. An argument ensued between customers inside and thanks to the INEFFICIENCY of Budget and its employees my children had to witness a swarm of police, a man getting arrested, people fighting with the police, at least 2 women in this family being manhandled and thrown on the police cars. We overheard the manager of Budget car rental LIE when calling for police back up by saying the police were on the ground which they were not. It was exactly what you see on TV. Sadly the people arrested DID NOT START the argument, but were not smart enough to shut up. WE all were traumatized and frightened that a shooting could occur at any moment.
When we called the customer service number the response was they reserve the rate and cannot promise the car at the time requested. The agent REFUSED to put the call to a manager and we had no options. Thank goodness we had an evening flight. This was absolutely disgusting and I strongly recommend you stay away from this place, especially after cruise arrivals, especially if traveling with children. We arrived at 9:30am and left at approx 12pm.

Amazing rental experience today. We were picked up after docking, waited about 15 minutes for a shuttle and were dropped off at the rental location. Quick, efficient service with great customer service.

Awesome rental experience! I was almost scared off by some of the other reviews, but this was the best option so I went with them anyway. The team that works there is very friendly and knowledgeable about the surrounding area. The driver helped us out big time. I enjoyed the drop off experience pre-​cruise so much, that I went back for a car after we got back. Great experience, on both ends.

Would give zero stars if possible. Made a reservation with budget to pick up a rental car last Saturday. When I arrived they did not have the car I reserved and offered no alternatives.

Couple of things, yes decent rate, close to cruise port and shuttle service. They held our carseat till cruise was over. Cars are clean and needs a few min to set up Bluetooth. Bring cell phone mount!
Bad,
2 agents can take a while getting paperwork together. Add that shuttles come 15 – 20 min and can only take 3 – 5 families at a time so add extra time.
Shuttle service from cruise ship starts at 7:45am! Plan on an hour wait to be first off and to get your car. As time goes on expect delays.
Get the fast pass (freeway toll) well worth the convenience instead of stop and go to pay cash and way off route bypasses.

I’ve done one way rentals from Orlando Airport to here, and then back, before and after 2 cruises now. Seeing negative reviews wanted to add my perspective. The first is that you good good rates and vehicles. The second is that you may have to wait a bit for the shuttle to the cruise port or back to this location. And in my opinion, that is why you get the good rates. A saw the same staff here both trips– its not young people who come and go. Instead it is a somewhat colorful group of regulars who are not out to scam or cheat anybody. If you’re in a big hurry, particularly on the back end of a cruise to make your flight, this isn’t the best option for you unless you want to take a cab to Budget. But if you want to save some serious money versus using cruise company shuttles, or cabs, or rental vans, give them a try. I believe the possible wait is worth it.

Don’t even waste your time. I didn’t even check Unilocal before going there but save yourself the trouble. One minute the lady was pulling out several keys from the draw telling us what she had available. She claimed the price of $ 97 when online said $ 25. As we stepped to the side to check the website again she then called us over and ALL OF A SUDDEN they had no cars available. Don’t even bother calling the customer service line either because they are just as useless with no access to look up something as simple as the availability of cars in the area. Terrible company and crappy customer service. The lady on the phone had the audacity to say «oh your what we call a walk in»… Yes if someone has an emergency or something happened to their flight they should be entitled to walk in to any car company and request/​get their hands on a vehicle if available. Go to Avis instead you were able to get a car as a walk in ASAP for $ 14.99 for the day! Thank you Avis for saving the day!

I booked the rental car as a one way from Sandford Airport, to be dropped off at this location the following day, prior to a cruise. And then a one way post cruise to pick up a different car and drop off at the airport. Usually drop off isn’t that big of a deal, this one however was the worst drop off experience that I’ve ever had.
When I pulled into the lot, there were tons people with their massive amounts of luggage standing everywhere, even in the only two parking spots available to pull my rental into. So, I had to pull around the back area. There wasn’t anyone scanning or assisting people with checkout outside, like there usually is at every other rental car place. So, I had to finagal myself around the people and into the building, wait in the massive line just to check out. I waiting in the line, along with about 15 other people. I over heard someone complaining to one of the ladies at the counter about the wait and she explained that there usually is someone assisting with check in out in the lot but he had a family emergency. I don’t how true that is because I noticed someone else had posted a picture of the same line with the caption of «checkin line». Finally about an hour later, I finally made it up to the counter, checked out and then explained to the lady that my luggage was still in the car. She mumbled something that then went through the door behind the counter and then reappeared and said «there, it’s unlocked». I literally ran back there and there was the car, hatch wide open, my luggage, laptop bag and other items freestanding. I then toted the luggage up the onto the curb and waited for the next shuttle. I know that this sounds like an unimportant observation, but they do not have they have the ramped curbs! No wonder why people and their luggage were spilled into the parking spots.
I will say that the free shuttle to the terminal was pretty smooth. Even though the driver was one small lady, she whisked the luggage onto the rack and got us safely to the terminal. The shuttle on the way back wasn’t as smooth there were about 20 of us all waiting on the bus and a small van finally pulls up. She said that the bus was out of commission that day… that would’ve really sucked if we didn’t fit on the van and had an earlier flight.
Keep in mind that I mentioned that the drop off process was at least an hour, so if you’re boarding a cruise ship and aren’t supper early, that time factor is huge. Avoid this place at all costs. I would literally pay double at another rental car facility to avoid this drop off location.

What fast service! A woman met me at the car, checked my mileage and gas and we were on our way to wait in the line for the shuttle to the cruise port! It was busy at this location but they handled everything quickly. I will certainly use them again… and I plan to next week when we return from our cruise!

Located a few miles away from the port.
Large counter and plenty of friendly staff. Service was okay at counter. Large car selection. Easy to follow directions to pick up.
Car was clean and in good order. Not much to say else other than I wish I was better informed about carrying change for toll roads. Quick pick up to and from the port.
Only three stars. Nothing good but nothing horrible bad. Will come again if they are cheap. One of the few car rentals near the port canaveral for cruise.

i read reviews for this place and despite their bad reviews gave it a chance. (that was my bad) this place is under staffed! they literally only have 3 employees doing everything, shuttle drive, checking in/​out cars, clerks, customer service. we took the DCL and the shuttle took 45 min to pick us up. its kind of like a mom and pop rental. do not recommend. i left and went to Enterprise which is a block away, was literally in and out in less than 5 min.

FYI, the really deserve NO stars… We were recently on an NCL cruise that stopped in Port Canaveral. I had made a reservation over the phone for a car ahead of time and was told that we would be picked up by a Budget shuttle service. The service runs every 20 – 25 minutes. We waited for over 40 MINUTES and no shuttle showed up… all the other car company shuttles came by at least twice already! Called the office and nobody picks up. It goes directly to the international line, which doesn’t help. We were so fed up we ended up getting on another shuttle from another company to rent. This was very upsetting as we had a limited amount of time before we had to get back on the cruise ship. We wasted 1 hour and our boys got 1 hour less to spend at Magic Kingdom.
Do yourself a favor and save the headache, DON’T rent from them… we went with Payless. Other shuttles that came by frequently were Hertz, Enterprise and National.

Do yourself a favor and use a different counter. The horrible woman who owns the cape canaveral location is a scam artist and bully. You may think you’ve got a set price for your rental but, ooh guess what? There’s this charge and that charge… didn’t the website you booked from tell you? I watched as she manipulated customers into purchasing liability coverage and forcing a bogus, undisclosed «port fee» onto us after the fact. Then she tried to intimidate us by saying that we better keep the receipt for gas if we plan to fill up on our own rather than use their prepaid plan because they wouldn’t take our word for it. What? Since when? Dumb b*%Tch. The ONLY reason I would ever rent from Budget ever again is because of the outstanding customer service at the DROPOFF at MCO. It was they who honored my original price and reversed any additional charges she tried to apply.

Just went back again to get a car today for a rental car. Boy do these ladies work hard. Amazing, fast, efficient, friendly and precise.
THANK YOU STAFF — I hope the owner of this operation understands how busy these ladies are. ALWAYS service with a smile.
Fast becoming my regular place to rent a car now. Pricing is great (online pricing is better than over the counter). And staff are excellent.
Hope in review time their boss realizes how excellent the staff are — between, cruise lines, tourists, locals and everything in between this really is a VERY busy location. However, the ladies run it like a tight clock — and know their stuff (you never have to wait for paperwork or anything for that matter). Fast — efficient — friendly. Also staff are great at dealing with confusion and the cast of characters that walk in and out of the doors. Questions are answered professionally in my frequent usage here I have heard a lot of «crazy-​ass» questions being answered with a smile.

This location just blows. and the management is even worse.
My boyfriend and i had reservations for 2 weeks now for a van so we can move to New Orleans. We reserved it for 9am so we can get going earlier (we would have rented the night before but THEY CLOSE AT 2 PM ON SUNDAYS.) We call them 2 days before to be sure our rental is ready, NOPE ready at 10 am. Already an hour off schedule for our 9 hour trip. My boyfriend get there in the morning, CARD NOT APPROVED when the only requirements with using a debit card is a $ 200 deposit, which we had in our account. Not only did we waste an extra hour of travel time, but we had to drive to the orlando airport to reserve another car (that also wasnt ready) and we had to put down an extra $ 100. When i spoke to the supervisor, he was very rude and i told him we are never going thru budget again.