Diane T

I agree with some of the other reviewers when they talk about the staff being hot and cold. I’ve gone in some days and was completely ignored, then other days the staff offers to help. On a recent visit I got both-​the owner was very helpful, but the other salesperson was not. When I left a fitting room to go find another color of an item and left 3 t shirts laying in the room, I guess the salesperson thought I left them in there for her to pick up because she left another customer she was helping to pointedly grab the shirts, stomp across the sales floor and sigh heavily as she tossed them in a crumpled pile on to a table display right in front of me – which I thought was a little dramatic since I was planning to go back in to the fitting room. That soured me on the visit and I considered leaving but I ended up buying some items anyway because as others have also mentioned, the merchandise is well curated and of high quality. I just wish I felt better about my purchases there sometimes.

I had a lovely experience here today, and I appreciate that they cater to customers who aren’t a perfect size 2. They have a great selection and I will definitely put this store back on my radar for great pieces that will cost a lot but will also carry me through many seasons. As I said to my daughter «definitely bring Dad back here over the holidays.»

This store EXCELS at not acknowledging their customers. Walk in and the salesperson will look straight ahead stone-​faced and OVER your head in an effort to ignore you.

Love Diane — always helpful, won’t let you walk out with something that doesn’t look good. helps with alterations. it’s pricey but the sales are great.

I recently shopped here because I was in town visiting a friend. As other reviewers said, it is a very well-​edited selection. I found the staff very helpful and they were very honest about what looked good on me and what didn’t, and how I could wear the pieces. I also appreciated the fact that I found a pair of Pedro Garcia shoes half off! I wish I didn’t live so far away because otherwise I’d be a regular.

I have shopped here for more than ten years. What I love about this place is Diane’s honesty. She has told me flat out not to buy something because she didn’t think it worked for me. That is extraordinarily rare for a coal boutique owner. She has a great eye for both style and fit and I am deeply appreciative of her direct manner. She also took back a pair of very expensive shoes I purchased there that chipped right away, and has been very helpful with alterations. I’m very grateful for this neighborhood gem.

Reading the other reviews I feel obligated to add my two cents. You don’t have to love the service and I can see why people felt hurt or disrespected. But in this world of homogenized looks and bland pleasantness I have to give this place and diane and her staff a shout out for having the courage of their convictions. It’s also one of the few places I know of where you can walk in and say that you need a dress or outfit for a particular occasion and diane knows exactly what you will look good in. I’ve gotten things that truly stand out here. Four stars instead of five because yes, you do need to be in the right mood for these folks.

If this place were on New York Magazine’s approval matrix, it would sit smack dab in the middle — merchandise (brilliant)/staff (despicable). Seriously ladies: if you keep making those those sour faces they’re going to freeze that way.
The clothes are gorgeous, but you can find the same/​better elsewhere. Service is everything in the shopping experience, and it is sorely lacking here.

I’ve tried to shop at this store for as many years as they’ve been open. I’ve bought dresses here and there… and I’ve got to tell you, as much as I prefer to patronize local businesses, I’ll be buying the exact same thing over at Saks, most likely on sale and even more likely with friendly service. I’ve never encountered more indifferent sales staff – as if I’m putting them out to hang my items in the dressing room.
So I walked down the street and spent $ 500 on 2 dresses at Pink Pepper, gladly.

Malandrino, Milly, DvF, Cacharel, Marc Jacobs, Vanessa Bruno, and a well-​edited jeans selection. Oh my!
Sure there are some negatives. Yes, the sales staff can be a bit snooty, sure they don’t let larger dogs in, and sizes may run small. But really, look at those clothes!!! Each piece is drool-​worthy, selected by Diane herself (who is a salient neighborhood fixture for the last ten years), and makes you wish the store was your personal closet. Yes, the clothes are pricey, but that’s how much they are at Barneys, Bergdorfs, Saks, and its not like Diane T is upselling. There’s also a rotating rack of out of season sale items available in the back.

I have lived in the neighborhood for over 10 yrs now and recently went into Diane T. in hopes to find a dress for a wedding. She did have a nice selection and after trying on several in the dressing room for 20 – 30 minutes, I found one (DVF). Her sales person was friendly and did try to accommodate however Diane did not even make eye contact with me or show any interest that I was trying on several dresses. (I do agree with the other comments that you are quickly sized up — I admit it was Sunday and I was dressed very casual. I also wanted to be able to flip clothes on and off easily in the changing rooms).
I noticed that the dress had a mark on it but still planned on purchasing it as dry cleaning would probably take it out. I stood at the register, no one came by so then I got her attention and asked her about the mark, (perhaps she would take 10% so I could get it cleaned or maybe she would get it cleaned and I could come back). She looked at the mark and said «oh yea, I don’t know what it is» I said, «maybe it needs to be cleaned» her reply, «yes» and proceeded to take the dress and walked away.
The dress was about $ 350… I ended up going to DVF on 14^th street and bought a similar one — Oh I also met Diane von Furtsenberg herself AND it was on sale. No hard feelings…

Love this store! The owner has a great eye and I’ve bought some things there that I couldn’t even find at Barney’s. I usually go in there on my day off (and with my mutt) and I’ve never felt snubbed for not looking a certain way. I’m too busy drooling over their well edited assortment to care anyways. Brooklyn is lucky to have such a gem of a store.

Diane T keeps sending me emails with personal photos even though I have told them several times that they have an incorrect email address. People who don’t take the time to remove incorrect information from their phones probably don’t take the time to treat customers correct either.

Don’t be ethnic/​underdressed/​overweight if you want to shop here.
This store is overpriced, even for the location (I live 3 blocks away). And if you’re not white (clerks gave me the stink eye even when I was wearing a Donna Karen dress) or look like you have money (was practically turned away when I just went in to look at shoes while in workout gear), they won’t talk to you or if they do, they’re dismissive. On top of that the clothes seem only to be sized for anorexic teens. There’s a new shop down the street (Pink Slipper?) that has the same or higher price point but I was happy to by a $ 200 blouse b/​c they had a range of sizes (up to 14) cause you know, WOMEN are a range of sizes. AND the sales people were sweet and actually asked my opinion on the store and neighborhood.
I’ve been in this ‘hood for years and would rejoice to see Diane T out of business!

I’d consider myself a low-​budget regular and I’d probably be walking around town half-​naked if it weren’t for Diane T. Having said that, I, too, have had the experience of being ignored or dropped as soon as a regular with deeper pockets walked in the door. I guess that’s the way of the world…
That said, both Diane and Danielle have picked out some really great pieces for me and they remember what I’ve bought in the past. That makes it easy to find things to upgrade or refresh my wardrobe. They’ve also actively discouraged me from buying something I was on the fence about and they’ve special ordered pieces that had sold out in my size.
The «newer» girl, I think her name is Sara, doesn’t have the eye or the confidence for such a small upscale neighborhood shop. Her suggestions seem random or maybe, she just doesn’t get ME.

Called for some help on an item and the service is disgusting! I didn’t get a chance to get the sale associate’s name but it’s people like that who should never be able to get a job…

Whenever I stop in here, I inevitably find something that I like, which is not so good for the bank account. However, they do have amazing sales, so I typically have my eye on something and then come back in a month or two and find it much cheaper.
It’s true, the sales staff is sometimes nice and sometimes not so helpful, depending on the day, and if a regular customer from the neighborhood comes in they will treat that person like an old friend and ignore you. I don’t like pushy sales staff, so it doesn’t really bother me. What counts is that they have a good eye, and some of the items I’ve bought here have ended up being my favorites in my wardrobe.

I stopped in here last week while shopping on Court and Smith streets with my friend and my dog. I got about four feet in the door before the woman at the register said, «I don’t think your dog can come in here, I think it’s too big.» Her tone was really rude and unnecessary– if you have a no dogs policy, just say that nicely and I’ll get out. But her tone and the fact that she said «I think» made it seem like she was implementing that policy for my dog only.
And it’s not like my dog is a horse– she’s 50 pounds, 12 years old, and so well behaved that walking with her is like pulling a wooden dog on wheels. We went into about twenty other stores that day, and didn’t have a problem at any of them. And again, if a store has a no dogs policy, I am happy to abide by it. But there is no need to be rude.
So I wouldn’t stop by here again, even without my dog. The store carries a lot of brands that I wear and love, but I would rather get them somewhere less hostile.

Impeccably well-​edited selection of clothing (DvF, Marc Jacobs, Milly, Catherine Malandrino, Splendid, even Calypso), jeans, with some shoes (one of the few shops that stocks Castaner, outside of Spain) and accessories thrown into the mix. Sure, it’s pricey, but in my opinion the selection is much better than Barneys. Salesgirls are very sweet and helpful.
They do have some great sales, from which I’ve gotten my ever-​so-​flattering Hudson jeans at excellent prices.
I could do some serious damage to my bank account here!

Don’t be fooled by the modest exterior — Diane T is a serious shop for your inner fashionista.
Malendrino, Marc Jacobs, marni — great range of labels. Up and coming designers are also sprinkled in with the established bold names.
Diane T is in the store and she has a real personal rapport with each customer that walk in.
Fab bags and shoes too… worth the trip to Bklyn