Pep Boys

I would agree with the other reviewer I would give them 0 stars if I could. I called them all up in the morning and asked if they had any LEDs for a Dodge Challenger in stock. Everybody who reads my Unilocal reviews knows that I am not one to bash a business or employees but on the other hand this is a totally different case. The sales associate that was on the phone with me told me they have them in stock and that if I came to the store he would have no problem selling me the LEDs. I then verified that they had the LEDs that I had saw on their website and I went over the make and model of my vehicle with the guy on the phone. The sales associate assured me that they had them in the store so I headed in to this Pep Boys. When I got to the store however the sales associate told me that they did not have the lights that I wanted in stock. He also told me that he didn’t know that I was going to be coming in the store today. I specifically told him on the phone if they have these LEDs in stock that I would drive to the store and leave my place in the next five minutes to get these LEDs.
I was extremely annoyed at the fact that I called in advanced and asked him if he had these lights in stock I was a 45 min drive away. so that I did not waste part of my day driving all the way out to the stupid Pep Boys to go get lights. I probably was extremely rude to him but he wasted probably half of my day I’m driving all the way out to Orlando for the stupid lights that they didn’t even have in stock. I got all the way back out to my car and I turned around and I went back in there and I kind a look but I have it because he really pissed me off. I asked to speak to the manager and he told me that he was the manager which I have a feeling that it was complete crap.
There is an advanced auto parts across the street I went over to advance auto parts and they told me that they have the exact lights that I have been looking for I ended up going to advance auto parts in purchasing the lights. I will never go back to this Pep Boys and I hope that nobody goes to this Pep Boys because they obviously have extreme Remely bad customer service and they do not care about anybody that they do business with.
Overall I do not recommend this Pep Boys at all unless you want to waste your gas money to drive all the way out there for stuff that they don’t have. I do recommend going to the Advanced auto-​parts right next-​door.

The price was more than i could pay. That said, the customer service was amazing. Scott and Jeff made it possible for us to leave our cars in the parking lot. In addition, they gave us a 50% discount and told us about all the coupons and discounts that were available to customers. If/​when we get the money to fix our car, we will go back

If I could give them 0 stars I would! The two service advisors behind the counter were talking bad in Spanish about a previous customer. Which by the way, they took a good 6 – 7 min, while I waited. What they didn’t know is that I speak Spanish also. Of course, they were startled when they found out I understood every word they said…
I asked if they cut disk rotors (was doing the disk service myself), so the gentleman walked to the back of my wife’s car to look at the disk rotors. What is incredible that he was able to tell, with his naked eye, that the rotors could not be resurfaced… and that they were too thin. He then tells me that there is another store, down the road, that might be able to help me. I did go to the other store and the disk were resurfaced with plenty of space for the specification of my vehicle.
If they didn’t want my service, they should have said from the beginning, «get out, we don’t want your business.» Fine my days of going to any Pep Boys Auto or Store are over!

Came in with a screw in a tire and they were unable to seal the tire because the tire was too damaged. They did not charge me which was very nice. The service was prompt and professional.

Claimed they couldn’t fix as it was a dealer fix… took it to a dealer told it wasn’t just a dealer fix. I had no issues they didn’t charge me cause they couldn’t do anything for it. The counter guys were nice and I will continue to support a pep boys but for only small repairs.

While getting routine service from your Cagan’s Crossing, Clermont, Fl location I was told by Jeff that the mechanic advised him that I had a leaky right rear strut. But it was not a 911 for this service. That we may want to figure it for our next time in. I had some factory recall work done at the dealer and asked them to check the strut while they had the car up. I was informed that everything was fine and there was no sign of a leak. I was a steady costumer for all most 6 years getting my service done as the book stated. LOST ME on this one !!! I’ll NEVER go back.

For such a well known establishment as Pep Boys, they should really check their employees for customer service skills and professionalism before hiring them. I have tried to get service multiple times at this location and it seems to be the same outcome every time. I will not post any names but there is a bald, fat and short gentleman with a tan and a scruffy van dyke style beard that has the worst customer service skills and it seems that if a customer comes in and is not going to spend more than a couple hundred dollars, he will just tell you to go try another shop down the road or will just tell you that it will be a long time before receiving service. Same outcome the five times I have tried getting service from this location. Stay away, at least until they have changed some of the the employees.