Tire Kingdom

RUN AWAY SCREAMING FROM THIS PLACE !!!
I went in for an oil change and tire rotation. I was told the tires were so dangerous they cant even rotate them. I need all new tires immediately. I shouldn’t even try to drive home because I might not make it. Yes I happen to be a blond woman and showed up by myself, but I told them I am getting a second opinion and left.
I did get a couple more professional opinions. My tires are in EXCELLENT condition. I should get 3 more years out of them. Tire Kingdom was just trying to scare me out of my money.
And on top of that they overcharged me for my oil change.

The absolute worst place ever. Took my car in for an appt. to be aligned. Even 10 minutes early. After confronting them why 40 minutes later my car was still not in the shop bay. It went in about 5 minutes later and was finished in 15 minutes. I paid and left, my car is no better than when I went in if anything it is worse. 5 ½ hours later my husband is still there trying to get it fixed. On Saturday he went in to purchase 2 tires for it and they of course was out and had to send him to Kissimmee now this. Dont waste your time with this location., Have a call in to corporate and disupting our bank transaction. this is crazy.

Great place stopped here with a nail in a tire. They fixed it and got us on our way fast. Thanks guys.

Went in to get a oil change, sign said $ 20 he tried to talk me into synthetic oil I said no but it still ended up being $ 50 somehow. Waited in the coffee area, no coffee. Called ahead before I came and they told me I don’t need an appt I said okay be there soon. I waited 30 mins and looked out the window to the garage and my car wasn’t even being worked on yet. The workers were in this coffee room sitting there the 3 of them bullshitting around doing nothing so I asked what’s going on and explained that I called earlier to make an appt and was told no and now I’m waiting for the people with appt to have there car serviced while I wait. They said I’m so sorry were moving you to front of line. Waited for another 16 mins after that N my car was still not being worked on, asked for my keys back and walked out. The guy chased me out and said wait I’m moving you to the front of the line right now and free of charge. I said no thank u and pulled off. He practically begged me. Never go here rip off and not worth it!

Fellow Unilocalers?
If I could give this place negative 100 stars I would. And with that said 0 stars was not a option. This place is nothing more then a entire scam. I marked tires to see if they were rotated and the were not. Paid for a resurface of rotors and new brakes. Pads were not replaced. Not even sure if the resurface was done. When I went back the mechanic said he never did it after manager telling me they did. The mechanics clearly are not happy here. Management admits to making a percentage of the total cost of customer repairs in their pockets. Having to lie constantly to customers. Save yourself the aggravation. Do not come here. The name tire kingdom is a well known brand. But it’s all a billion dollar scam. Check other reviews as well. Including tire kingdom googled customer service. And no corporate return of calls as well. Just overall over this company is a scam unprofessional business. With a very high turnover of mechanics and management for that reason.

They had the tires for the price I signed up for and also provided input in brake pad status with no pressure! Good job!

I’ve been here a few times over the past couple years. A twice for an oil change and once for tires. Word of warning, do not go here when they are having a «sale» on tires. It took over four hours to get my tires and they could not do the premium alignment because of what we later found out was a mistake on their part. Waste of time, waste of money and a major cause of aggravation.

I came to this particular Tire Kingdom store to have them check on an odor coming through the cabin air system in my brand new Chevy Cruze (my concern did not seem like a warrantable item to me, as I thought it was a dead animal somewhere in the engine compartment or HVAC system). After paying over $ 100 for an inspection I was told it was mold on the cabin air filter and was quoted $ 275 to replace the part and treat the system to prevent reoccurence. (they did say they would deduct the $ 100+ I had already paid from the final bill) WOW I thought, I now decided to check with the original selling dealer to see if the cabin air filter was covered since my car was only 4 mos. old.
First of all to complete the same service as I was quoted from Tire Kingdom I was provided are repair cost of $ 75 from the original selling dealer. WOW a $ 200 difference! Next I did take the car to the original selling dealer and to my dismay was told no, you do not need a cabin air filter replacement yours is fine. Additionally, I asked the dealer that sold me the car about the treatment that the manager at Tire Kingdom mentioned which would prevent the reoccurence and was told they were unaware of such a treatment.
Whatever, was causing the odor is gone without changing the cabin air filter.
I will never ever go back to Tire Kingdom for any service based on this experience.

Our tire was delivered from Tire Rack on a Thursday, so my wife called to make an appointment for Friday. They told her to come in anytime during the morning, they didn’t specify a time. She shows up and the nice gentlemen we worked with before, Chris Korseniowski, is on vacation. They said it would be and hour and a half to 2 hours to have it installed. When asked why it would take so long, the guy told her that mornings were really busy. She asked why she wasn’t told this when she called in before, no response. The guy just says that we should have come in Thursday as it was much slower. She informed him that we didn’t see delivery notification from Tire Rack until later in the day on Thursday. The guy told her it actually came in Thursday morning. Wasn’t sure if we were supposed to read minds or what, but they didn’t call to tell us it was in. Overall not a great experience this time, so we won’t go back. I’m just grateful for the good experience we had that day we got the flat near them. Chris was very nice, shame all the employees aren’t like him.

Salvaged an extra star as Chris gave us ~$ 400 off the final bill when we expressed our frustation.
Our experience mirrors other negative reviews. We first brought the car in for an oil leak, but were told it needed a new battery and handbrake — that was $ 500. They also gave us a quote back for $ 2,200 for host of other leaks: oil, ac compressor, ps line and 10 hours of labor.
The day after we got the car back, the car put itself into ‘safe mode’ and wouldn’t go above ~40mph. This was not present before we took the car in to Tire Kingdom. We took it back and after 3+ days, they told us it was a chip in the computer causing the problem and it would need to go to the dealer. We agreed and the cost was another ~$ 900 and we were told ‘If you bring it back again, they’ll be no further charge’.
When we got the car back again, we noticed the car could no longer shift up gears smoothly — the car would shudder. Again, we took the car back and our guy Chris said he would look into it and called the next day to say it would need to go to a transmission specialist, asking us if we wanted to do it or he could do it for us. We agreed he could do it and we were still (incorrectly) under the assumption there was no further cost.
When we got the car back today, it seemed fine and working but they wanted another $ 1,400, which they said ‘the dealership charged them’. We protested and Chris came from home to deal with the issue. He disagreed on whether he’d said they’d be no further charge but did agree to reduce the cost to $ 1,000. He seems like a good guy but I hope we never have to go back.
Note: I was staying with my family in Florida when this happened.