Extra Space Storage

If my review could include negative Stars it would include it. We have had our our stuff in storage here for a couple of years and in the past year it has become completely rat-​infested. My beautiful saddle was completely torn apart by these hungry hungry rats. Unfortunately there’s not much you can do once you know the damage is done. I highly do not recommend this place if you can run from here run if you need a storage solution go somewhere else. The people are nice in the office that’s not being questioned but nobody’s property should be subjected to so much rat infestation and feces it’s disgusting our unit had nothing but tools and Saddles and everything into it yet there was rat feces everywhere.

Really great service! John was incredibly helpful and made the entire process easy! This was my first experience renting a storage unit and it went so smoothly. I rented a 5×10 unit. I was able to reserve my space and start moving in the next day! The facility is very clean and well kept. They have carts to help move items inside, which was super helpful! I would definitely recommend renting a storage a space here!

Great service, Letty was very helpful and cordioius — great experience would recommend to someone else.

DO NOT WASTE YOUR MONEY AND RISK YOUR PROPERTY AT THIS AWFUL, PATHETIC ESTABLISHMENT. BY FAR THE WORSE CUSTOMER SERVICE AND PROFESSIONALISM FROM ANY BUSINESS I HAVE EVER SEEN
I wish there were negative stars to give. My experience with Extra Space Storage was the least professional set of encounters I have ever experienced in my life. My friends and I rented a 10×15 storage unit for the summer, to store our furniture while we were home away from college. Everything was fine from May until August, while we were away from the unit and didn’t know what was going on back in California. When I returned in the middle of August, I found my property to all be damaged by many, many rodents — probably mice. The majority of my furniture was salvageable, with a few hours of additional cleaning once I brought it back to my college dorm. Mice droppings are able to be cleaned out of everything I stored, despite how much of a pain it was. What was more painful though, was seeing all of my toiletries, kitchen supplies, water filter, etc. that were chewed through and destroyed by the many, many mice that were able to get into the unit.
Looking through all of the damaged property, I calculated over $ 400 of my toiletries (which sounds extravagant until I considered all of the natural face products, body products, and gear for hiking and traveling like bug spray, aloe, sunscreen, etc). I also had water filters and kitchen supplies chewed through by the rodents. It took me days to hear back from the facility manager on my damaged products, who didn’t call me until the week later at 5:40 on a weekday (office closing at 6) and told me I had to go to the unit as soon as possible to remove my damaged property, throw it out, and then file a claim with their insurance partner (at which point they removed any responsibility and left it in the hands of the insurance provider). I went there later that night, and my gate access was suspended. I went the next day during office hours, but the store manager was out of the office, from 1 to 4 on a Wednesday afternoon.
After weeks of dealing with this abysmal and pathetic business, I was forced to remove my damaged goods and dispose of it, and then file a claim with the insurance provider. A week after contacting the insurance provider, I was informed that the insurance doesn’t cover the following happenings: theft, fire, mysterious disappearance, mold, mildew, water, rain, rodents, insects, acts of God, etc. Wonderful! I can’t imagine what the insurance does cover, if it doesn’t cover any of these things.
To make matters worse, when I returned from the summer, the main gate to the facilities was left open for three days in a row over the weekend, and when I asked the manager in the office why that was, he responded «huh, that’s strange. I had a temporary manager cover for me and I hadn’t heard about that».

PROS: units were clean, had a very friendly manager on the premise. they have a working soda vending machine by the gate.
CONS: boxes were slightly costing more here than other storage facilities; outgoing keypad is broken every now and then;
and because of their ongoing promo of 1 free month. they said we were not allowed to access our first unit while we were moving more stuff into the second. at first i was confused. why would that matter?
apparently, some people pull out of the first unit into the second unit during the first month to extend the life of their «free month»
which is kind of stupid because how could a business honor that customer if they are «pulling out of one unit»? — the only reason one does that is because they are moving away or unhappy with the business. But the fact that they have a second unit means they are staying put.
Ergo, they should stipulate that in their contract instead of giving stupid restrictions to their customers.
If their customers are not good at gauging how much stuff they have, why would you begrudge them from renting a second unit — and why would it matter if they are accessing BOTH units at the same time?
*shakes my head*