Norflow Pool and Spa

I have had great experience with Norflow. I had an aging spa and this spring, started to look around for other spas. Norflow is less flashy than some spa showrooms-​some of their spas are in a warehouse with pallets of equipment around. However, what this means to me is that they directly service what they sell.
Cassidy was very knowledgeable about all of their models, water testing, etc. (This was not the case at all in some other showrooms).
The one thing she didnt know off the top of her head, a hidden feature of the spa I purchased, she found out while I was shopping by calling the manufacturer directly.
She kept me informed, after the sale, every step of the way between sales and delivery.
The delivery was on time and, from my perspective, went smoothly. (However, the delivery was challenging due a rainstorm and having their equipment get stuck against my house. They were able to extricate their equipment without damage, and everything was hooked up, my old spa hauled away, etc all without problems).
Cassidy then checked a few days later to make sure everything was working well.
So far, the spa is as advertised, and the spa cover assist mechanism makes it so much easier to use the entire spa.
Spas are expensive, but is nice to have a company that can service what they sell and who are easy to deal with.

We purchased our spa last February and love the spa. We use it almost every night and could not be happier with the spa. We did initially have some trouble upon installation when the spa didn’t heat — this was due to our electrician (Sunnyside Electric) who didn’t install properly. Cassidy sent someone over right away and got our spa up and running. When we were looking for spas Cassidy was helpful and knowledgeable and showed us the type of spa we were interested in without trying to get us to purchase more than we wanted.

All I can really say about this business now after my expensive and time consuming nightmare is, the tech who came out (Brian) was very nice mannered and the owner John personally tried to make things right. As for the office gal, I’d send her to the unemployment office. She was wrong in every thought of what scheduler should do and her responsibilities to customer.

My husband and I brought in our automatic pool cleaner to see if it could be fixed. No such luck but Cassidy ordered us a new model at a reasonable price. She is very knowledgeable, patient and nice. I observed her spending time with each customer and making sure they were clear on what they needed and thoroughly answered questions. She did not rush anyone and greeted new customers as they arrived.

We had a great experience purchasing our spa. We really felt that they went above and beyond to get us the best deal possible. Cassidy was the name of the person that we worked with. She had great communication and was extremely personable and helpful. She was patient with us and answered all of our questions (which we had a lot of!) I would highly recommend this company if you are thinking of buying a spa!

Recently went to Norflow to consider a spa tub! Our experience was great. Our sales person was Cassidy and we found her to be knowledgeable, solutions oriented and open to your needs! She came in on days off to accommodate our schedule, which we appreciated. The product we purchased, so far, is awesome. Our purchase choice was the Martinique and its perfect for our needs! Cassidy helped us hone in on our final purchase, ensured its timely delivery (there were some problems with the factory scheduling b/​c of holidays) and resolved the few bumps that presented to our timeline, which was great b/​c we were involved in a big yard construction project that the tub was a part of. Delay, would have been more than a disappointment, but also a construction interruption!!! So thanks to all who involved at Norflow (owner was also helpful and all around nice guy)! I would recommend this Norflow location and Cassidy for sales. Thanks!!!

Fabulous experience and great tub! Cassidy is a superb LISTENER… a skill many salespeople lack. I was tired of salesmen trying to sell me the 12 seater disco tub when what I wanted was a high quality tub for a small space on our deck. Cassidy listened asked pertinent questions and helped us select the perfect spa.
Could not be happier with the professionalism shown by Cassidy and am ecstatic with the quality of the tub!
My arthritis thanks you.

If you can buy your tub at any other place in town, do it. Our experience with the store and staff was dreadful. Bad service. Bad communication. Great tubs though.

I think I went to every spa place in town looking for someone that would help me learn how to take care of the water in our tub. Finally found Cassidy, she worked with me and and continuesto help keep our water amazing! I won’t see anyone else.
When it becomes time to get a new tub, Cassidy will get my business.

We stopped into Norflow this last week to look at Hot Tubs. We weren’t quite ready to purchase, just looking at what’s out there in our area, initial window shop. We looked at LA Spas as well. The Caldera Spas at Norflow appeared to be more of the quality, style and function we thought worked best for us. The sales person at Norflow, (Cassidy) working solo, was able to handle several customers at once and still make us feel like we were getting taken care of. She was patient, didn’t pressure us, and gave us tons of information. What I liked about her best is she made me really want one, as she was intuitive to selling the spa as an experience, keying into the health attributes I was interested in as well as releasing daily stress. The Spa itself (The Tahitian” is beautiful, far more than we were thinking of buying, but she left us strongly with the impression that this was the right purchase for our needs. I appreciated her great customer service and would recommend you take the time to drive out to see her on Hwy 212 if your looking for a spa.

Great sales experience. Cassidy is a knowledgeable yet no pressure salesperson. She walked me through the whole process and helped me find the perfect hot tub. She let me take my time to decide but also gave good information to help me decide.