Landscape East & West

Had a consultation for front & back redo last Fall. Then explained I was not moving to the home until Spring… And they kind of disappeared. I very much wanted to get started with the design elements as I am moving to our Oregon home permanently in 2 wks. No return phone call. No return emails. Even something brief would have been fine as I am not there for another 2 wks. I am giving two stars opposed to one as I was so impressed with Nic and had really looked forward to working with him to create a spectacular yard in a very Zen sort of way. Oh well. Onward to look for another company!

I contacted Landscape East & West to get an estimate for putting in an irrigation system at my house. Based on my research, and in reading several reviews, Landscape East & West seemed to be a logical choice to contact in getting an estimate for this work. What I discovered was a complete lack of responsiveness and professionalism on their part. The gentleman I spoke with couldn’t even take time to talk with me unless I was put on a waiting list for 4 – 6 weeks. Only then could I get an estimate for the work I wanted done. It was explained that I would have to wait an additional 4 – 6 weeks before any work would commence. It took a week’s worth of phone calls to acquire this information and timeline due to this company’s poor responsiveness with returning my phone calls. I now consider this experience to be very telling of a company that I would likely have problems with if I ever did business with them. I consider my limited interaction with Landscape East & West to be a «bullet dodged.»

A very small repair was needed. When you call for a service you normally don’t use and you don’t know anyone who has used a certain business, it’s sort of a wild card.
However, the technician that was sent out, complete with his updates and communications with me, not to mention his expediency in doing the job and the fairness of and adherence to the estimate, made me very satisfied with my experience with Landscape East & West.
The only reason I’m deducting a star is because the initial call was not returned and I had to call back. The woman who did the intake and dispatching was very courteous, professional, and apologetic … and got the ship righted quickly. I trust that this was an anomaly.
That said, I don’t have enough experience with Landscape East & West on an ongoing basis to say it’s «as good as it gets» but, at 4 stars, there’s not much to complain about!

I hired them do do some work in my front yard. The person I worked with was professional and seemed to understand what I wanted. She let me know that, unless you have an irrigation system, they don’t guarantee their plants. Several months after installation, three of the14 or so boxwoods died. There were also a few other plants I wanted taken out because I didn’t like how they were maturing. I happily paid for the labor and three new boxwoods.
Within a couple months the new boxwoods started petering out and ultimately died. I called Landscape East and West and left a detailed message for the designer I worked with, and included that I hoped they could replace these three (hopefully at a discount if not for free). She left me a message in return; she was *polite* but had a lot of questions about how well I had been watering saying that «the plants shouldn’t do that.» She made it clear that she thought it was user-​error. I could not get ahold of her so left her another message indicating that I had been watering them the way she told me to and that I was just as surprised as she was that they were dying.
She never called me back. No one did. No apology or offer to come out and take a look. No offer to replace them even at full cost, not to mention gratis or at a discount.
I replaced them myself. I won’t be working with this company again. Too bad, I have a backyard that needs work!

We are extremely happy to work with Landscape East & West for our backyard lanscaping project. We built a new house and were in need to change our dirt and weed covered, sloped backyard to something nice. I happened to contact to this company and Cindy stopped by to give us a quote. I was impressed by how well they were organized and decided to go with them — and it turned out to be extremely successful. Cindy designed great looking backyard plan. Heberth and his crew changed our sloped backyard to even, installed pavers, irrigation setup and a nice french drain. And Jamie and Cindy did great job planting and setting up automated irrigation timer with rain/​wind/​temperature sensor. All the crews were extremely nice and polite. They cleaned up the workplace every day in the evening. Overall an excellent experience. Thanks!

This company provided one of the best experiences i’ve had with a contractor in this area.
i called, and we set up an on-​site consultation for about a week later. One of the sales reps came out, walked around my yard with me, and listened carefully to what i said i wanted repaired, replaced, or added. When i expressed concern that a retaining wall might be failing, he explained to me why it was, in fact, in perfectly good shape and didn’t need any work at all.
Barring a slight delay due to a typoed email address, i had a preliminary bid in short order. Once i approved that, they drew up a detailed bid and added me to their work calendar. They started work the day they told me they would, and got the work done on time, on budget, and to my satisfaction.
Due to the dubious standards of the previous owners of our house, the workers ran into a few problems during the project. I’d forewarned them that there would be unpleasant surprises, so only two of them required additional work and expense. In both cases, they drew up a plan, explained to me what needed to be done differently, and made sure i was comfortable with the additional cost before proceeding.
Several times during the project, the project manager came out to the house to give me an update, walk me through the work so far, and make sure i didn’t have any questions or concerns.
The workers were also fast, diligent, careful, and far more rain-​tolerant than i am. They were in my driveway by 8am every day, worked no matter how awful the weather was (though they would duck under cover when it hailed), and had the place cleaned up and were gone by 4pm. They drove a truck with the company name on it and wore jackets with the company name and logo, so i never had to wonder if the guy wandering around my backyard was someone i’d hired to fix the botched drainwork or a trespasser.
When my troublesome neighbor complained to them about the noise from the stone saw, they handled him graciously and addressed his concerns as best they could without letting the project get off track.
I highly recommend this company, and plan to use them for any future hardscape, drainage, or irrigation work on my property.
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Update, summer 2013: I had a sudden, urgent need for a fence, and once again these guys were on time and on budget, leaving me with a lovely fence to block an unfortunate line of sight. I continue to think highly of them and recommend them to anyone in need of outdoor work.

I had an unfortunate experience with these people on the phone and that’s where our relationship ended. I called to set-​up the advertised «free consultation,» hoping to meet someone in person, get some ideas on a hardscape patio plan for our side yard, and get a ballpark price for what we discuss.
The lady who I spoke with was pleasant enough but was very insistent on getting as much detail over the phone as possible i.e. the measurements of the patio, the kind of stone/​pavers we’d like to use, whether or not we wanted features, etc. Honestly, I had no idea how big the area was nor did I know what kind of materials we’d like to use. I thought that’s what the consultation was for! My husband and I just thought it’d be nice to have a patio and was hoping to chat about some ideas with a professional, but that didn’t seem like it was going to be the case with this company.
Instead, she cornered me into making some decisions over the phone and quoted me a price from my «guesses.» When I inquired about the consultation and that perhaps these questions would be better answered in person and on-​site where I could show them the space and perhaps they can bring some material samples and maybe talk me through prices of each and pros/​cons, she said that they would only do that if I felt the price she had just quoted me was something that was worth considering. Without her saying directly, it was my understanding that if I didn’t feel like it was within our budget, we should just look elsewhere.
They may be a big company and the project we had in mind was small, but I didn’t appreciate feeling like that was obvious and that I was just wasting their time.
Happy to say I found someone else that was more considerate and actually helped us see the big picture of our property. They not only won our confidence in doing the patio, they also drummed up more business by giving us ideas for the rest of our space.
Our small potatoes project could’ve been something more if you just gave us 15 minutes of your time, Landscape East & West.

Landscapes. We are fortunate in Oregon and Southern Washington to live in one of the most epic landscapes on earth. Seriously. And we are fortunate to live in a climate where we can put a spectrum of plants in the ground and they will thrive. Our climate is similar to the great garden climates of England, known for their world renown gardens!
Landscape East & West is a solid landscape contractor I used for hardscapes. That’s pavers, low wall blocks and block steps over leveled excavation, by hand, by them, with tons of gravel and sand underneath. I’m fit, but hauling tons is not my most fav workout!
If you need two bushes planted, maybe Landscapes E&W is not your first choice. You can do it yourself easily!
But if you need hardscapes: fences, decks, plantings, pavers — diamond sawn, or large fieldstones with those plants, I recommend these folks. I’m a design geek, so I provided a lot of research and design drawings they worked with easily. If you need their designs and advice, sure they could mesh with that.
I worked with estimator and supervisor Bjorn. It was a challenging project. On a slope. Well executed, on schedule, on budget, and perfectly cleaned up on completion. They also had a brilliant deck crew that did a great job.
The contractor world is populated with free spirits. That means they don’t show up, don’t honor their bids, disappear, take the money and run, take random breaks for «hunting season», and don’t clean up. I’ve plenty of personal experience with each and every of those examples.
Landscape East and West is none of that. They are solid, reasonably priced, and strongly recommended!