Mister Sparky

Called and spoke to the owner Phil to set an appointment to get a bid on adding wiring from our panel to the back yard for a hot tub installation. We set an appointment for the following week to meet at our home so he could inspect the job and give us a quote. I made arrangements to leave the office the day of our appointment leaving plenty of time just in case he showed up early. 20 minutes after our agreed upon appointment time had passed I decided to give Phil a call just to see if he was running late. I had already been away from the office longer than I had anticipated. Phil answered the phone and I asked him when he thought he would be here for our appointment. Phil’s answer «I’m not going to make it». I asked if he had considered giving me a phone call so that I would not have driven all the way home from work. Phil’s answer «uh.um.well.you know, actually as I look at my work schedule I’m not really interested in bidding on your job». Seriously!!! Who does that! This is the worst example of customer service I have run into in a very long time. What kind of selfish business owner can have such little regard for someone’s time.

We called Mister Sparky as first time homeowners trying to fix something out of inspections. Instead of charging us (which he certainly could’ve done), he talked us through fixing the issue over the phone. I don’t know when we will need electrical work again, but without a doubt Mister Sparky is our go-​to based on honesty and helpfulness. THANK YOU.

Eric, the electrician who came out to fix some problems for us was very friendly and professional, and Mister Sparky has reasonable prices. He answered all my questions and completed the work quickly. We have to have some more work done when we can afford it, so we’ll definitely call them back for that.

When I called to get a quote on how much it would cost to replace a light switch, I was told $ 64 for coming out, and $ 3 for the switch for a total of $ 67.
The bill was $ 131!
Get a price quote, and make sure it’s what you pay.

I called Phil on a Saturday morning to have a dryer power cord changed. He called me back promptly and was able to schedule exactly when I wanted him to come (the following Monday morning). He arrived on time, was polite, neat, and got the job done promptly. He did not try to «up-​sell» me or recommend any other services. The only reason I didn’t give five stars was that the price he showed me was then added on to the price of the service call (I thought it was included). But the charge was still reasonable.

I am not a fan of «the up-​sell.» When I order a burger, I’m pretty sure I’ve thought through that I don’t want a drink and fries with that. When I shop at the mall, I don’t want you pestering me from your booths in the middle of the walk-​way. If I wanted your merchandise, I’d approach you.
Same impression with Mister Sparky. Yep, he fixed my issue (quite an easy one). Yep, I thought it was a bit pricey. But my real issue was that he spent a good amount of my time looking for other things to fix and provide bids on. That irked me. And what irked me more, was about a week later, we noticed a giant Mister Sparky sticker on our electrical outlet in our garage. WTH?!! ASK if you can advertise in my house and ASK if you can slap a sticker in my garage. It’s MY garage.
So yes, he fixed the problem. But I was turned off by him trying to sell me more services and quite peeved by the sticker slapped on my wall. You didn’t ask. Period.

We called up Mister Sparky to install an outlet in the garage for our new dryer. I was anxious to get the job done before laundry started to pile up. Phil returned my initial call within a few hours, and agreed to come out the very next morning (on a weekend!!). He installed the dryer outlet promptly, and we decided to have him fix a few switches and outlets while he was in town. The outlet job turned out to be somewhat of a nightmare, that required multiple trips — and multiple holes in our walls. I’m deducting one star because he told us he would have to drill one hole in the ceiling — and ended up drilling three… without notifying us first. He was also a little unorganized about our scheduled appointment times and had to call us to verify and/​or reschedule appointment times more than once. BUT, in the end, all jobs were completed, all holes were patched AND textured, and the price (especially considering the number of visits required) was VERY reasonable. Phil was polite throughout the process, and obtained all necessary permits. I wouldn’t hesitate to use him again and/​or recommend him to a friend. He does good, quality work, and he won’t rip you off.

Phil, a contractor who owns a Mister Sparky franchise did an impeccable job rewiring my new washer and dryer, the circuit, and the breaker at the panel. After watching several videos online I had almost convinced myself that with a quick trip to the hardware store I could perform the needed operation. … almost.
Thank God I didn’t or it could have ended up as a home repair man comedy skit. Phil showed up in his clean red van and was on the job. Not only did he do the job I had pegged as a breeze, he walked me through it and I knew right then it was nothing I could have done in an afternoon. He also alerted me to several inadequacies in our home inspection and wiring. Everything he said made sense and wasn’t s sales tactic by any means. He simply pointed out things that could benefit from being changed and never attempted to up sell me on any thing. Not only that but after talking with him he waived some of the charges he could have rightly added to our bill!
This was a first rate experience, and if I ever need an electrician or a ghostbuster I know who I’m gonna call.