Ohio License and Title Bureau

I have only heard horror stories of people going to the BMV and waiting hours upon hours to get their registration or license. Not here. They got me a new title and registration next door in less than 30 minutes. Very well run place.

It’s the BMV. It was always going to be a pain in the butt, and you’re always going to grumble about how much your new tags cost. But the folks working here when we went in yesterday (Christmas Eve Eve) made it as positive an experience as possible, and certainly the best one I’ve ever had. They were friendly, patient, and courteous, not grumpy and mechanical like you often see in the BMV. We’ll definitely keep using this location in the future — no wonder it’s always so busy!

Oh License Bureau, you are a necessary evil in most of our lives. I really hate coming through your doors most times because the line is like a slow form of torture, and the employees working behind your walls are either zombie like or just down right hateful. But, my dear BMV, you have truly opened my eyes with this location. I have had a change of heart, and although I still view you as a detestable activity I have to partake in at least once per year, you have made my life much easier with this location.
Every time I have had to enter your doors at this wonderful place, I don’t instantly feel my blood pressure rise, and my heart doesn’t palpitate. Rarely have I ever encountered a line of more than a few minutes of waiting, but also the staff you have at this establishment have actually made my day brighter! They are not zombie like, nor do they seem as if my being there is the most horrible thing in the world. In fact they seem to enjoy my presence and are quick to help out in any way they can. I would even say that I have witnessed these ladies going above and beyond, and that is saying something for this type of business.
I have not strayed from this location, BMV and I promise that I most likely will be a faithful patron of this particular spot. Thank you for having at least one that doesn’t make me want to pull my hair out.
My regards,
A satisfied Ohio driver.

Overall I’d say this was a good, pleasant experience. I walked right in and up to the counter. The lady who helped me was nice. I did have to use the ATM, but like the other review, it was quick and easy.
My only negative was the woman taking the picture for my license (not the same lady as before). First I have to say that she was very nice and attentive to the lady in front of me… asked her if she wanted to review the picture, etc. So when she didn’t say anything to me after the picture, I thought «ok, must be a decent picture or she would have asked me too!» WRONG! Probably the worst license picture I’ve ever had taken… and that’s saying something! Anyway, I asked her if I could retake it and she said «no, not once it has been printed!» Maybe the lady in front of her was her mother!
So aside from that I had a very good experience.

I think a four-​star review for a BMV is pretty excellent! I had a great experience!
Okay, I’ve been here plenty of times. I’ve never had a bad experience, but my most recent visit was particularly memorable. First, I arrived early on a weekday. There was no line! I highly recommend going during the week and early in the day… if at all possible. No line? Yes, no line.
I started working through the details and then I remembered/​realized I was going to have to pay for my new driver license. I didn’t have cash or a check book. I went next door to the ATM. The person helping me told me to come back to her when I returned, which I did. I did have to wait a few minutes, but it was only because she was helping some other customers that needed help finding a BMV that offered a specific service. She was taking the time to call around for them. For that top-​notch service, I was willing to wait.
That’s pretty much it. Everything else when without a hitch. The folks know their stuff and are very pleasant.