LensCrafters

I’ve been using the LensCrafters location across from Nordstroms for several years for my safety glasses. When I Went this year, they had upgraded their equipment, making the fitting a much easier process. When I went back to pick up my glasses, I was waited on by Kim. She had also done the original fitting. The glasses fit perfectly, without any other adjustments. All that is good, but this is the reason Im writing this review. After verifying everything was perfect, I made the comment that I had one more stop to make this afternoon, and that was to go to a different eyewear provider to have the pair I was wearing readjusted. Kim offered to adjust them for me, and quickly returned them to me fixed! Being Christmas Eve, that saved me a lot of valuable time. That alone made me a very satisfied customer, and will keep me coming back for my optical needs! Good service, like that, has become hard to find.

This is a review for Lencrafters across the street from the Kenwood Mall. They are awesome! They replaced a a very nice pair of glasses for me when they did not have to do so. There was a miscommunication on their part and mine part too. They made it right even though it was not entirely their fault. Because of an eye condition, I will need to order glasses more often. I can’t wait to order from them. Thank you to Kristyn and Kim. You were helpful and understanding. You also were very professional in representing LenCrafters so that I understood how glasses are replaced in the future. Sometimes their are just miscommunications but rarely does anyone correct them if they do not have to. You did not have to help me but you did. I will do my best to use you for my glasses in the future and recommend you to everyone. Thank you so much!
Also it was a LenCrafter optometrist in Dayton, Ohio Dr, Jones two years ago who saved my life when they found a malignant tumor in my eye. Thanks LensCrafters!

Lenscrafters used to be a very customer oriented business. No More. Two years ago I wanted to purchase a set of $ 500 + prescription sunglasses; 5 weeks prior to a vacation. Delivery was 2 weeks, however, they messed the order up twice and were not able to produce these in 5 weeks (they also acted very indifferent to me needing the glasses by my vacation). Went to Wing after the vacation and had a quality pair in less than two weeks.
Last week I went back to Lenscrafters for a replacement Ray Ban frame as my regular glasses, purchased there, had broken after 2 years. She couldn’t get through to Headquarters to check on their availability, complaining that they never answer the phones as they were always in meetings. She took my number and said that she would call back, but it took 4 days for her to call me back (she said that she was off but someone else was supposed to call). In waiting the 4 days, I found the correct new frame on EBay and purchased them.
Bottom line, Luxxotica has purchased 90% of the eyeware business in the US and customer service is simply NOT a priority anymore. Most employees are disgruntled (I know, I used to work there), therefore customer service is nonexistent.

DO NOT waste your time. This is really pathetic. I thought I’d give Lenscrafters 1x chance after a bad experience at Kings Automall. I should’ve trusted my instincts. Bad service and more importantly, didn’t want to give me my Eye Med discount.