T-Mobile

Very helpful and good customer service. They’re friendly, and quick to help you anyway you can. I had something wrong with my phone. I tried resorting to online help, but the T-​Mobile site was just too complicated for me to understand. I just walked in and asked for help. They just did for me and lightly explained the phone jargon to me.

Waited over 40 mins and the store closed in another 10 mins, once it hit 830 the employees that weren’t helping anyone all went to the back room. Wasted 40 mins of my Friday night. Unbelievable. Need to make sure they have enough employees to handle their costumers. Not very happy with tmobile service

Karla was the most helpful T-​mobile rep I have ever encountered. Not only was her smile beautiful, she actually helped me above and beyond. Thank you Karla. I owe you dinner…

My mother and I were looking to replace her phone and my contract on my previous phone was up. Andrea came up to us and helped us out and she was great. Great customer service, was friendly, genuine, and she was always smiling. We came back a week later to replace my brothers phone and Andrea helped us out again and the service was great.

Went in today to look at Samsung Galaxy Edge Plus and was attended by Casey. Let me just say one of the best experiences I have had at tmobile store. I been with T-​mobile for 7 years. Casey was one of best associates I have dealt with. Highly recommend you go see Casey for any T-​Mobile needs. Thanks man, she loves the phone!!!

Amazing customer service even thought the main 4 representatives were busy with other clients one of them pulled me out of the line with an ipad and helped me out. I had some questions regarding my phone bill and wanting to add features to my plan. The representative was very helpful and never tried to sell me an upgrade or anything like that. It is very obvious a representative that tries hard to make the sale to get the commission. I simply came to ask a couple a questions about an plan upgrade and the representative gave me the information with out trying to sell me the upgrade. I will definelty come back again to this location.

Came in ⁹⁄₂₆ before noon. I received superb customer service. I believe the associate’s name that helped me was Alex (?). He really made my phone upgrade transition go smoothly. I came in to upgrade to the iPhone 6s and I was in and out within 30 minutes. As a long term Android user I was unsure and he answered all my questions and concerns, even regarding the upgrade policies. This store is very attentive to their customers.

T-​Mobil gets no connection in Laguna Mountains. Very little connection up north towards Mammoth. In Eastlake CV connection is not consistent. I feel like the commercial, «Can you hear me now.» Your better off texting. I returned an iPhone 6 because my fitbit app did not work on it and they keep charging me for the iPhone 6 on my bill 3 months later. Which is very frustrating. They are rude and can’t help me over the phone with my dilemma. They say I have to go into the store again which I find frightening. Don’t switch! Everything on T-​Mobil runs slower such a iheart radio etc. I have reflux heart burn because of the stress T-​Mobil has caused me to have.

I come here often to pay my bill. The staff is helpful and helps me with my billing needs.
I did not purchase my phone here, but they seem to have a good selection on phones and accessories.

This place is awesome! Awesome customer service, fast, knowledge, direct and easygoing people. Super professional. They don’t hard sell you on annoying products or anything… They probably just don’t have to be the deals are so ridiculous. My husband and I literally cut our bill by MORE THAN HALF!!! We used to have AT&T and paid like $ 105 a month each, but now we have unlimited data, talk and text, AND an extra 7G’s of data as a personal hotspot (like I can use my phone to get internet service to my iPad) for $ 100 TOTAL!!! And they bought out our contracts with ATT. The store manager Gabe (who is awesome) told us about deals on clearance phone covers so I even got like a $ 35 phone cover for like $ 10!!! Love it.

Friendly people, always trying to help. I started with t-​mobile when it was a very small company, one of the reasons I switched was their WIFI calling plan. I’ve purchased several phones from this location and every time I’ve had an issue with the new device they have been great to deal with. After dealing with AT&T and their billing mistakes and Verizion’s overpriced programs I have been very happy with T-​mobile and more specifically with this location. Special thanks to Saira and her great customer service.

I left Verizon after 15 years due to the service I received from the Verizon store on otay lakes rd. I was mislead and had the WORST customer service. I gave t mobile a shot. I first did everything online which was a mistake but Brentt and his team took care of me after the mishap. I went there several times (not there fault) due to issues online and EVERY TIME they took it upon themselves to make sure I got the service I needed. Brentt even emailed me to make sure I was satisfied. THANK YOU I know pay less than half of what I paid with Verizon. Great phones, great plans, great service

After being with att for almost 13 years, I had enough. Every time I called in with a simple question I would get transferred at least 5 times and spend an hour on the phone. So I went to costco initially to check out the kiosk. The guy working told me t mobile hands down had the best service. So I decided to switch. Unfortunately, he wasn’t able to finish helping me. He had run out of sim cards and sent me over to the t-​mobile store.
When I went in the store I actually wasn’t thrilled about the service. They tried to charge me tons for add on products in order to waive fees that I was told I didn’t have to pay. It all came across as a little shady. The person helping me was also discussing the bonus tiers, which I found super unprofessional. I work in sales and make great bonuses, but I would never ever discuss it in front of a customer. And I certainly have never discussed my bonus amount or structure. So it really didn’t start off that great at this store. But I figured my bill was cut in half so even if their service ended up being as horrendous as ATT at least I was saving money.
I’ve been with tmobile about 6 mos and I have called the 800 number several times with questions. Every person I talk to has been extremely nice and helpful. I have not been transferred a single time! If I have to wait for a rep they will call me back so I’m not stuck in the queue for an hour waiting. Switching to this company is the biggest time saver and money saver ever. Although the store was such a disappointment, I am so glad I switched! This store doesn’t seem to represent the service tmobile actually does give. So don’t let these reviews scare you off! I wish I had left att a decade ago.

Service was awesome. They took care of me as soon as it was my turn. The wait was long but once it was my turn I saw why. From answering all my questions to activating my phone, picking out a case and screen protector they did it all. Glad I made the switch from Verizon.

I stopped in the other day to change my plan. I was acknowledged immediately and informed that someone would be with me shortly.
After a brief wait I was called over to a pleasant young lady named Grace, who listened carefully to my request, then proceeded to help me.
As a former Verizon customer of 10 years, my only regret was that I stuck with them so long. Actual phone and data service is comparable for me, and my experiences in the walk in stores have been excellent.
I would give this location the nod over the Telegraph Canyon location based on my personal experience.

Very happy with the service at this store very happy with my plan I love that my tmobile works even in Mexico with the wifi at no extra charge. I highly recommend them.

I went in on a Monday right after work so they were pretty busy. Although they were busy I was greeted by two people as soon as I walked in, but before I went to the store I spoke to Casey on the phone so wanted to work with him when I went in. When I got there he was available right away.
I had bought a samsung product in LA and the receipt strictly says that all returns must be made in the store I got the product from (so in my case LA). I told Casey that I live here in Chula Vista and he was able to take care of me and get me my return with the help of his manager. Both were very friendly and helped me without hesitation.

Great service when you’re buying something new but not so great service when you need help fixing an issue, especially when they created the issue. I just walked out feeling like a number… Where’s great customer service when you need it?!

Ask for Zaira.
The Bad:
Went to the store with my mom. (that’s all… jk)
Saturday, their network is down meaning that they pretty much couldn’t do anything. Phone purchases, new member sign ups, bill pay, nada.
The Good:
Sunday, network is up, yaaaaay! It was really busy when my mom and I walked in, but Zaira met us at the door asked what we needed and then put us on a wait list. Told us it may be up to 45 minutes until someone could help us. 40 minutes later, Zaira finishes with her customer and we’re up to bat. Got the madre the iPhone 5 and Zaira helped us figure out the best way to setup our existing plan around the acquisition. She’s patient, informed, polite, and showed no wavering signs to her customer service.
Conclusion:
Speak to Zaira, it’s like talking to a well-​trained puppy named Einstein. She’s nice, knows all the tricks, and doesn’t bite!

Quick update: sometimes a little complaining will go a long way! Especially when you know you are right! Got T-​mobile to fix their mistake and will be getting my rebate.
That’s right! Now I won’t have to go Buckwild on anyone.