Sprint Store

Stay away!
1. Slow service. Two or three employees per five to six customers. Bring your device to browse the Internet or text (if it is working). It’s going to be a while…
2. Dishonest and rude employees. When it comes to a sale or an upgrade, you will be promised the sun, the moon and the stars. The moment you come in for a billing issue or an exchange for a damaged product, good luck. Beware of the manager (Alan Domínguez): the guy is condescending and disrespectful.
3. If you are a Sprint customer, you can receive MUCH better service over the phone (if the issue can be resolved without a device).

I had a great experience here. The store associate, Adilene, was very helpful. She answered questions about an upgrade I I was interested in. I pulled the trigger and leased a new phone in which she gave me all the information I would need to do this (its actually a better deal then a 2 year contract which are all going by the wayside soon). I was in and out of there in 45 minutes which is probably the fastest deal I have ever done with a upgrade of a smartphone. I am a very happy techie right now with my new phone.

Alan Dominguez is the man. I went to start up my 1^st separate plan with my family. He set us up on a family plan that definitely fits our budget. He was honest with us and made sure we were set up with everything we needed. If anyone wants someone to speak to at sprint, I highly recommend going to this Sprint Store and request Alan (Store Manager). I guarantee high customer satisfaction with him. And he won’t leave out any crap. Thanks again Alan!

This place is full of careless and rude associates including the store manager. Delia lied to me when I got my phone she said I would be getting a corporate discount a month because of my employer. They always give you wrong information. I tried speaking to the manager Alan about a recent issue I had but when you ask for a manager there’s «never» one around or in store to help.
Do not go to Sprint. There’s a T-​mobile a cross the street where they actually care about you and treat you with respect.

Biggest mistake I ever made was going to Sprint! They don’t care about their customers at all! I went in for billing issues and they dismissed me like I was a piece of trash. The Manager said «oh well, maybe you should just go some place else then if your unhappy». I’m still in shock considering it was their mistake on my bill!

Ok I just got off the phone with Erika G. at this store… OMG she is super awesome! She not only took the time to explain everything to me but she corrected my bill and was 100% clear and accurate with my issues.

But when I initially contacted the store I had to deal with her supervisor Elisa… and let me be the first to say that she was horrible. I needed a person who was going to take her time with me on explaining the bill and correcting what needed to be corrected. She was condescending, very interjecting (interrupting me when I spoke), argumentative, discourteous, very unsure and unconvincing of anything yet she kept referring me to Customer Care who, may I add initially told me to contact the store, and worst of all kept calling me sir… even after correcting her several times (maybe she doesn’t like transgender people who knows). Over all she was unhelpful and mean. It takes a lot for me to develop a level of anger and frustration, yet Elisa managed to do it.
I finally got a hold of Erika, who was caring, understanding and best of all took her time to explain things to me… In my opinion Erika should be supervisor or manager…
If management reads this… they should seriously consider giving Elisa a smaller bump in pay or maybe less stressful duties, she may be unhappy and needs reason to be happy. I understand retention is paramount with businesses but a pay raise may give Elisa a reason to be helpful and courteous… you know what they say
«happy employees =happy customers»
As for Erika a supervisory role or at the very least a decent bump-​up in pay should seriously be considered. Thank you Erika
If you have any questions feel free to contact me.
Pauline C.

Terrible place, asked for help to fix a billing issue and I left feeling ripped off. They could care less about customer support!

Really bad customer service! Walked in to ask about a promotion and cellphones at the time but the sales representatives ignored me.

Our rep Delia completely lied to us! Do not believe anything she says. This is my second review about this horrific place. She seemed real nice and sweet. She tells us we would pay $ 148.50 to add my husband to my account. She also stated we HAD to get insurance, a tablet (that we don’t need) and a stupid speaker to get this price of $ 148.50. We told her we didn’t want or need any of that and she told us to call in to remove the insurance in 24 hrs. We told her no and then she said she would make a reminder to remove it herself the next day. To our surprise, we get a bill of $ 350, she never removed the insurance plan, and we did not HAVE to add a tablet nor a speaking that still sits in a box. She lied to get a sale and now the poor customer service reps have to deal with her mess. I am beyond frustrated and I will make sure she never lies to another customer again. DO NOT GO TO THIS STORE!

Perfect service! Cristina was great went over everything found us the best deals and is shipping our daughters phone no charge!

They take forever, the machine to pay my bill is always broken, last time I waited one hour to pay my bill, they get distracted while attending people. I hate having to come here.

So I called in Tuesday 03/​10/​2015 because I’ve returned my phone and service with in the 14 days guaranteed this store location didn’t return my phone that I’ve returned already with in the 14 days guaranteed or your money back because I didn’t like the service I paid $ 700 for a iPhone 6 and was only getting 3G network what’s the point of having a expensive phone while getting only 3G network? and I was trying to see how come they didn’t show that I returned my phone already and they said I’m so sorry they will take care of it so I called back in they told me they took care of it already and spoke with Elizabeth I asked her to connect me with customer care representative to verify and she was like all I can do is give your there phone number and I said well the automated system won’t let me get to a customer care representative because I no longer have an account with Sprint and she starts laughing and says sir I’m trying to help you obviously your not helping me at all and she just hangs up on the phone on my face very rude un professional people here if you guys have any questions or store manager Lucio knows who I am he can contact me to my phone number is 619−600−9388
And by the way the store still hasn’t shown proof I return this device and they have me in collections got it this store is very shady and they don’t care about customer service !!

This place is always a disappointment. everytime i give them a chance; they fail miserably. The staff is dull and uninviting. I came in for a upgrade and was completely denied from my choice. I was told i needed a 400 $ deposit. .hahah i dont think so. there was other issues, however ill spare yall your time. i ended up going to the broadway and f location and had a completely different experience. .it was great, got the note edge with 0 $ down and the sales gal was friendly and took care of me. bottom line. this location here in otay is in need of a new crew. now hiring in otay! Your all fired!

Very frustrating and bad first impression. There was no one to welcome you when you walked in the store and we couldn’t sign in on a list for the next available salesperson. Every other Sprint store we have visited has always had a list. We had to stand in line with other customers while we waited, for quite awhile, which prevented us from browsing the store ahead of time to see what we wanted to buy. Anyway, standing in line caused a problem for some people as they got out of line to sit down and wait but then someone who came in after them was helped before them because «they weren’t standing in line.» This was ridiculous. People were impatient just for the né’er reason of just standing in a line. Our salesgirl was very good once we got help, but many of the other sales people did not seem very knowledgeable as they kept asking our salesgirl questions. The store was not very well organized. Just having a sign in sheet would make a huge difference.

They are terrible in customer service. They just go in and out to the back and leave one to two employees in front. Even when there’s a line waiting they seem not to care. If you can go somewhere for sprint service do it.

Marina was such a sweetheart she helped me out with all my needs completely, I do have a complain about the manager Lucio, the first time I went there he didn’t gave me his fully attention so my service was divided by his other duties which I found totally unprofessional, I spend my whole evening at the store what it could had been a 20 min thing, it took like 3 hrs, he was on the phone and then talking to me, and I asked some questions about my plan and stuff and he was distracted most of the time, he’s not a bad guy he’s pretty nice, but I feel like if he’s not happy working there he should get another job.

My first Unilocal review! Sadly I was incented to do so in regards to a recent experience I had at the store in Otay Ranch with the store manager, Lucio DeMarsico. Last month I transferred my main line and iPad to Sprint, hoping to get better service. Unfortunately this did not occur.
The initial experience at the store was fine, but when I got home and signed up for online access to my account I discovered I had been signed up for insurance without my consent or knowledge. I removed the insurance and did not bother to call the store considering it too much a hassle.
Within several days I realized coverage at my home was extremely poor, despite what my salesperson at the store had promised. I called customer support and was told i could only expect one to two bars in my area, and would need to purchase an Air Rave device. During this conversation I also discovered my iPad had been placed on a contract without my consent. My main phone line had been placed on the «Next» plan as I had requested.
I immediately went into the store and was told by the lead sales associate that Mr DeMarsico was on vacation and would call me this last Wednesday to take care of the problem. She showed me my «contract» which did not anywhere state I was on a two year agreement, but instead was on a Lease.
I never received a call from Mr. DeMarsico, so yesterday morning at 10AM I went into the store and explained the situation and explained it to him. He seemed to be open to helping me, saying he would provide me with a free Air Rave device so I could get better coverage but he said I was stuck with the contract despite the fact I had not been told I was going to placed on one.
I decided to stick with sprint since it seemed as though I would have to pay extremely large cancelation fees and he said all I needed to do was go and trade in the iPhone 6 I had recently purchased from the nearby Apple store and ported my number over to AT&T and exchange it for a Sprint version and he would «take care of the cancellation fees» and also get me a new iPad mini for the same price as I had paid previously, since the one I was given was the older version and the newer one had come out the day after I had purchased mine.
I proceeded to go to the Apple store, only to find out my account had been suspended. My account was not suspended when I was at the Sprint store speaking with Mr DeMarsico. Apple could not complete the exchange with the account suspended. I could not get through to regular customer care with my account suspended. I called the store multiple times, trying to get a hold of Mr. Demarsico over the course of 2 hours. His sales associates said he was on lunch. I finally got through to customer support and was told that it was Mr. Demarsico who had put my account on suspension.
Finally, unable to complete the transaction I drove all the way back to Chula Vista to the Sprint Store. As I walked up I saw Mr. Demarsico duck into the back room. The store was empty and only had one customer. I asked his lead associate if he was available. She went back to check and came back to inform me I would have to wait 20 – 25 minutes while he did «inventory». I asked her if he knew I had been waiting for him to call me back at the Apple store for 2 hours. She said yes. The sales associate Jose who I also talked to on the phone from the Apple store said he had told Mr. Demarsico multiple times I had been trying to reach him.
I waited 15 minutes until I heard Mr. DeMarsico start laughing in the back room and that was the final straw. I asked one of the sales associates for the District Manager’s contact information and she went back into the back room. THAT brought him out. He told me I was rude to his associates. I told him that made no sense since I was told by his associates I could only speak with him. I spoke to his associates only over the phone to ask for him and that was it. Even if it was true the fact that he was obviously lying about doing «inventory» knowing he had a customer waiting outside for over 15 minutes is not acceptable.
I work in the retail customer service industry and no matter what a customer may have done to upset you, you don’t let it phase you or act in the petty and unprofessional manner Mr DeMarsico did over the course of the day yesterday. Freezing my account after telling me he was going to help me and telling me he wanted to «save me» as a Sprint customer embodies an individual who could care less for the values that I know Sprint looks for in it’s management. I know it made me feel absolutely terrible and frustrated, and ruined my day.
I traded in my iPad (which was still on contract) and cancelled my last line with sprint. It looks like I will be having a final bill of over $ 1,000.00, but if I have to deal with individuals like Mr. DeMarsico it will be worth every penny.
With Regards,
A Former Sprint Customer

Worst customer service ever. I only see Daniel there hes the best. The rest have bad attitude and never seem to know what they are talking about. The answer to every the is call customer service. I went in today and was told daniel no longer works there. I am honestly thinking of canceling my account and visiting Daniel at he new place with AT&t mission valley! Seriously fk this place! They need to restaff with nicer more helpful personnel!

The negative reviews are spot on. I went in to upgrade my wife’s phone because she was eligible for one… once the sales rep figured he couldn’t upsell me on the new Family Plan he turned me away and said I needed to call customer care because the phones they had were only for Family Plan upgrades and for the «pay monthly» for purchase phone customers.
After talking with Sprint support online they informed me that the Sprint store at this location can upgrade my phone, and after looking at my account, determined that no changes to services were needed. Her solution? Go to another Sprint Store in San Diego.
The past two hours I’ve been doing research for other service providers after giving Sprint 7 plus years of my family’s business… what on earth has happened to good customer service?
I’m all for supporting local businesses where I live and work but I do not recommend this location. The guys that were working there today seemed shady to begin with. It didn’t surprise me that the customer before and after me didn’t walk out with anything.

Bunch of other reviews said this was a bad location… man I should’ve listened! I go to the UTC location 80% of the time and love it there. Well I moved in this area and expected something of the same caliber considering it to be a Sprint store after all.
WRONG! Customer service is horrible! I’m still standing here in the store thirty minutes after initially walking in just to pay a bill (the kiosk doesn’t give you change) and see about upgrading my phone. NOTHING!
I think today just pushed me over the edge with shitty service locations after 16 years with Sprint that once April rolls around, I’m calling it quits!