Firestone Complete Auto Care

Very pleased with the service. From the moment I walked in the door I felt welcome by Jonathan R. He was very informative with a pleasant attitude. Got my car in quicker then expected, and the cost was much lower then I thought. Very impressed with this place. will definitely return

I have been taking my 2002 Honda Odyssey to the Chula Vista Firestone for the last 5 – 6 years. I would like to commend all of the service advisors on their professionalism in particular Jonathan Reyes. On more than one occasion he has gone above and beyond what his job requires. He gave me a ride to work once!!! He is always fair with price quotes and I have never felt pressured to get any work done. My van is closing in on 250,000 miles and I owe that to Firestone.

Great service, I brought my car for an oil change The prices are fair and I was out of there in less than 30 minutes. Jonathan Reyes was very helpful.

So after being a long time customer and servicing my car at Pep Boys (whether it was in Florida, New York, or here in California), I decided to change it up and give Firestone a shot. I brought my car in today for new tires, an oil change, wheel alignment and a general inspection of the vehicle. The techs here know what they’re doing and talking about and they’re friendly and answer all my questions with professionalism and care. One of the techs here Julio brought to my attention that there are a few recalls out on my car for the timing belt and the windshield defroster, but after I showed him that I was in the clear on my carfax report he said that I was good to go and that it meant that the problem was already taken care of at the dealership before I bought the car. It was nice of him to bring it to my attention when most technicians wouldn’t even bring it to your attention and just bypass it hoping everything go will be ok or just hope that it breaks so you can come back to spend more money. Definitely going to be a Firestone customer from now on with their professional service and their customer care. I’d give them 6 stars if I could.

The evening of January 7, 2016, my colleague’s and my 1998 Ford Taurus Station Wagon was towed to this shop because it stalled on L Street near Hilltop Drive. The vehicle was parked directly in front of the shop.
At 7:00 A.M. on January 8, 2016, my colleague went into the shop to secure a diagnosis of what was wrong with the vehicle and for an estimate of the cost of repairs. The car sat for 2 hours from 7:00 A.M. to 9:00 A.M. on the street. Note: My colleague was the first customer the shop manager waited on.
At 1:30 P.M. on the same day they diagnosed the problem. They stated that the fuel pump had gone out. They recommended the replacement of the fuel pump and the fuel filter. We agreed to the repairs.
We went to lunch, and the shop manager was to secure the parts from an auto parts supplier in Santee. Note: The parts were readily available at an auto parts store one block down the street from the shop.
We returned at 2:30 P.M., and the shop manager stated that the parts were being installed.
We waited and waited.
We noticed that no one was working on the vehicle the entire 11 hours. They kept pushing back working on our vehicle and completing the job.
The job was not completed until 5:45 P.M., just before closing.
It took almost 11 hours for a 2-​hour job.
We will never take another vehicle to this shop.

I took my two year old Ford Edge to Perry Ford in National City last week for an oil change and was told that my battery needed to be replaced soon at a cost of almost $ 200 which I thought was ludicrous.
I started looking for a repair shop closer to my home that carried Interstate Batteries and came across Firestone. On their website, they had a coupon for my exact battery at $ 99.99 and when I called the store, I found out that installation would only cost $ 15.99. Even though I had to order the battery, it arrived at the store the next day so I stopped by after work and was in and out of there in around 20 minutes. $ 200 at the dealer compared to $ 115.98 at Firestone. Firestone is definitely the place to go for your auto repair needs!
Thanks Julio for the great customer service and fast turnaround time. I will definitely be back for future services.

I had an oil change and tire rotation done with no issues. My only problem is they assured me I could get my wiper blades and then when it was all finished (after 1.5 hours wait) they said they actually didn’t have them and I had to go down the street to their auto zone they partner with. I ended up paying quite a bit more down there (for the cheapest ones they had).

This was my second time here. You got a customer for life and advocate. Everything was explained to me without any pressure like in other places. They have a good warm coffee and a great attitude. I will be back! Thank you!

I’ve never felt so at ease talking to a mechanic about what my car REALLY needs and how to move forward in a way that won’t break the bank. I never once felt pressured to maintain my car the way that Jonathan had recommended, it all made sense about what each sound and vibration really meant that I was concerned about. When it came to replacing them, the parts were overnighted, verified by the dealer and upgraded to the sport package that my car required.
It never felt like a hassle to come in, I had seen the same friendly faces each time making it enjoyable to come in. My car was always ready in a timely manner and was never given the run around.
I’ll always come back, especially if Jonathan is there.

I never write reviews but I do have to say how pleased I am with the service I have received lately from this place. They are very helpful and understand my time crunch. Jonathan in particular has been super great! He understands what I need, keeps it real with me and makes my experience a good one. Thank you guys for taking car of my four wheeled baby!

I called Tuesday morning and had spoken to Johnathan about my Jeep needing some repairs. It was such a relief to hear that it wasn’t going to be a problem that I couldn’t be there as I had to work. Geico informed me that I’d get a 5% discount on my services and when I told Johnathan, he said he’d give me a 10% instead. After my Jeep arrived he maintained great communication with me while I was at work letting me know each step he was going to take, making sure I was in the know on what needed to be done and what the costs were going to be. He let me know that my car also needed an oil change and charged me a lot less than the last place I took it to for synthetic oil. Johnathan was able to give me a very reasonable price on ALL of the services him and his team provided. To top it off he worked around my work schedule to have someone pick me up during my lunch so I can get my car back and all within the same day. I really liked my experience and really felt valued and taken care of. I’ll definitely return to this Firestone in the future (when needed) and would highly recommend them to anyone. I’m actually going to be returning Friday to get my tire sensor replaced at a lower rate than what I was quoted elsewhere.

I did my alignment there and the customer services is amazing. Jonathan explained the wear and tear of our tires and met our time frame needs.

Attentive and friendly staff! Jonathan is always willing to help and go the extra mile for his customers. Due to his great attentions and sincere best interest in his customers, I’ve become a loyal customer. I know my car is in good hands. Thank you Jonathan for making my experience at Firestone a positive one. Don’t forget to ask for Jonathan

I can’t begin to express how grateful I am for the awesome customer service I received from Jonathan Reyes and his staff at this Firestone location. I needed a yearly safety inspection on my car, which is required by my employer. I called around and was quoted $ 60 at another place. Although they were busy and it was late when I came in, Jonathan did not hesitate to accommodate me. The safety inspection only cost me $ 20. Wow! Super happy!
Since I’m a super procrastinator, my oil was at 0% and I was in a panic. So, not only did they accommodate me for the safety inspection right before closing, but they were also able to do my oil change.
I feel like they went out of their way to help me! If you want good service at an awesome price, this is the place for you!

I had to do an emergency maintenance on my car since it was past due already and i always take my car to an up north shop. I wanted to try something closer to my house and decided to try firestone. I can truly say that i was very impressed, their costumer service is great specially jonathan reyes that helped me out throughout my service. I did an oil change and brake pad change, first of all the prices are really affordable and they have great specials and also the work was done in time like it was promised. I totally recommend firestone, i would definitely come back and get my car services here.

One of the things you leave behind when you move to a new city is a trusted auto care business. These are not easy things to come by when you find yourself in a new and unfamiliar city. I also didn’t expect to need a place this quick and had no time to shop around. So imagine my surprise when, in a emergency, I contacted the firestone from home and they assured me I could go to any firestone near me. Hmmmmmmm.
Absolutely trustworthy. I just moved here from long beach and right away they treat me like I’ve been a long time customer. Very friendly. Helpful with my warranty that had expired. Just all around great customer service. They definitely aim to please with a smile. Thank you for all you did for me! This is my new auto care location in our new city.

Went in today late like around 6 they were close to leaving yet they were generous enough to help me with changing my tire. Definitely recommend and will most likely return for my car services.

I had a very great experience the workers there were very polite not to mention generous with me
, special recognition too jonathan reyes. i had an emergency with a flat tire went to nearest firestone for help low on cash and help jonathan gladly and very generously helped me free off charge im very thankful since i was alone with my baby extremely grateful for your help today god bless

I went there to go get my A/​C serviced because after trying to put freon in myself, all that blew out was hot air. So I came here because of their $ 19.99 A/​C diagnosis.
They tried asking $ 500 for a repair by making stuff up that needed to be fixed.
Well a day later I went to the autozone across the street and one of the guys was a A/​C tech and I explained what I needed to fix the A/​C problem myself. He assured me all I needed was freon. He went outside and filled my car up for free with a bottle of freon that was going to be marked damaged and ever since then, I have cold as ice A/​C. This was about 4 months ago. Still cold A/​C.
Thank you Firestone. I’m never going to think about going there again.

Wow! Amazing service. They service 2 different car in 1 day and treated them like bentleys. Oil change and tire rotation was done in 1 hour and tire rotation and alignment was done on second car 2 hours. At the end of the day I was late to pick up my car and met the manager Johnathan on the way out and instead of telling me that it was too late and that I’m SOL, he open up the bay doors and got my car out with no problem at all. Please support places like this because now a days dealership s charge an arm an a leg. We’ll be coming back.