Elite Computers

I took my older laptop in after a virus infected it thinking I was just going to sell it for parts and fork out money for a new one. Joe and his staff are amazing! They ended up fixing my laptop for a reasonable price, and added software to prevent this from ever happening again. They also added a new keyboard. I appreciated there honesty and recommend them now to family members.

Had an amazing experience at Elite computers. Took in my macbook pro, which I had spilled juice on and thought was dead or that apple would charge an arm and leg to replace logic board. My time at Elite was very opposite, Nathan did a diagnostic and was able to clean it and get it going with no charge, he then figured out through more diagnostic since it kept shutting off that the keyboard was shorting. So looks like I will get my Mac to life for a super reasonable price (around $ 250) instead of losing the $ 1500 orginal cost by thinking it was dead! Was nice that he showed me everything while he was doing it, and explained so I felt like not only did I get to learn more about my computer, but that also he was completely honest because he didnt go to the back to try to figure it out on his own and then overcharge me:) great experience highly recommended!

I went in looking for a new keyboard and mouse and when I got home I realized that the mouse was not compatible with my computer! I went back and both Nathan and Albert helped me out. They were both extremely knowledgeable and helpful. They ended up giving my a bluetooth mouse that cost twice as much for the same price. They also fixed a problem that I was having with the wireless connection that I was having on my laptop as a bonus. Overall, it was a pretty great experience.

Over the years, I’ve gone to Elite computers for assistance with small computer issues. The problems were always solved and I’d walk away a happy customer. My last visit to Elite was last month when my laptop became damaged while on vacation. Joe was kind to let us know that if I had travel insurance, I can file a claim. I never even thought that was possible! He wrote up an estimate sheet which we submitted to the insurance company. I won’t know if I will be reimbursed anything for another couple of weeks, but that’s not the point I’m trying to make. Joe knew how I concerned I was about the possibility of losing my laptop — I’d had it for ten years — and he gave me a couple of options. He knows I have a budget, that I want the best that my money can give me, and always makes things right — all the time. The attention to detail that Joe and his staff provide is quality. When I walk into his business, it has a «small town» feel, and the customer service is very personal and friendly. What I love, also, is that my laptop never leaves his store. It is never sent away to be repaired. That’s important to me. Thanks, Elite Computers!

Very friendly and they know their business! They go above and beyond and are honest with you up front about cost and what to expect. Very reasonable prices.

I would highly recommend going to Elite Computers for all your repair/​diagnostic needs. The staff is friendly and knowledgeable. I took my gaming laptop here for video issues. I have an Alienware M17X R2. After a diagnostic it was determined that my video cards were failing. Nathan knows his stuff, and was able to tell me exactly what was going on and the possible routes I could go in repairing it. He welcomes questions and will not hesitate to explain in detail. Just be patient, and give them the time they need to service your desktop/​laptop and you won’t be disappointed. Thanks Nathan, Sean, and Joe!

After suffering a hard-​drive failure, my computer and I drove to Elite Computers in Eastlake late in the afternoon. We were greeted by a very friendly staff, and the computer problem was diagnosed by the next morning! They are great at keeping in contact with you by telephone and letting you know when things will be ready. Repairs were made quickly (only a couple of days), by a very helpful, friendly and competent staff for what I considered a very reasonable fee. The computer is back home and running smoothly thanks to the wonderful service from Elite. The repair center is located in a small shopping area with plenty of parking right in front. No lugging your computer across a parking lot!

First I took my daytrade desktop to the Geeks at Best Buy to fix a OS error and fix the 6 monitor video card, pay 220+ for the express service, after 2 days, they did not fix my monitors and OS error came back on, they just clean it and by doing so disconect my CD-​ROM and one of the hard disks.
Found Joe at Elite computers, told them I was in a hurry cus I daytrade all mornings. they start working on it right way, fix what Best Buy screw for free and fix my 6 monitors and OS problem.
Great guys, very friendly very knolegeble, will be going there every time.

I first choose them as they were open late and I could drop off my computer after work. Nathan greeted me right away. I was there to get all my pics and videos off an old broken computer that would no longer turn on. He took it apart right in front of me attached my hard drive to his computer and could see hard drive wasn’t operating correctly. He explained my options let me ask questions and wrote me up. Next day or 2 they called me back they fixed my hard drive! I bought a mobile drive and they copied everything for me. Super happy to have all my family photos back. Very professional business and take time to explain everything to a non tech person. Price was fair as I had same issue in past and paid almost $ 100 more than I did with them.

Thank you Elite Computers! I sent my computer in to be repaired after dealing with endless problems. Turned out that my computer had a horrible virus. Elite Computers was able to locate the problem and fix it quickly and professionally. They were also very honest in letting me know that a part I needed to repair on my mouse would be extremely expensive and not worth replacing. They gave me alternative suggestions which I used. That showed me just how honest they are. I was going to buy a new computer but now I’m happily working away at my old computer because of this shop.

Very impressed with the service I received! Elite Computers was honest, quick with the repair and very reasonably priced. My laptop was repaired quickly and back to what seemed like brand new condition. I highly recommend them to anyone! Thank you Elite Computers!

One is always skeptical about computer repair businesses just like a mechanic in that you never really know whether the diagnostics are accurate and they are simply ripping you off. Our experience at this place was nothing like that at all and in fact I would recommend this place to any family, friends or fellow Unilocalers. My wife and I brought in our macbook and Nathan helped us out. He is very freindly, knowledgeable and probably one of the most honest people you will meet from a computer repair perspective. After using our free diagnostic coupon from Unilocal,Nathan’s diagnostic matched that of Apples. He gave us reccomendations and provided us with the most economical action steps to fix our computer. Our story is a long one (as are most with damaged computers) but overall our experience with elite computers was great and we were happy with their service and resolve to help us.

This is my 1^st bad Unilocal review… I’m sad to write it but it really don’t want anyone eles having to go through the same problem I did. 2 weeks ago I broke my laptop screen so I remember seeing this place 1 min away from my house and decided to give it a try. I was told the screen needed to be replaced and that the new screen would come in a couple of days, last Wednesday, I had it in paper date to be complete ⁸⁄₅ which was exactly same day I was told. Then it turns out their word and paper wasn’t worth anything and the Wednesday was the one from the week after. When I call to ask I was treated poorly, they pretty much said the paper and the commitment wasn’t worth anything… So my sister drove there to ask them why such poor customer service and she got YELLED by the owner Joe. We’ve never seen such HORRIBLE customer service, RUN from this business… They are RUDE and don’t honor any commitment.

Excellent customer service, and cost effective. Highly recommend.

elite computers is amazing. when you walk in, it has a really cool 90’s retro feel. they have motherboards on the wall, and 90s style posters. its really nice. i was greeted very quickly all 3 times i went in. i was kind of a pain. when i finally decided to bring my computer in, they very quickly took a look at it. i thought i was going to have to pay an arm and a leg but he looked at it for me and even helped me clear some space to install some much needed graphics card updates. he was super friendly and really knows what hes doing. and he still looks like he enjoys it. very well priced. and seriously, at least take your computers to them for a cleaning. its a perfect and cost effective way just to check em out. (:

I went to Elite Computers to check out my laptop. The owner Joe did a quick check and I found out that all I needed was a new power adapter. What an honest shop, thanks!

Staff — -knowledgeable, fast, honest.
Manner — great friendly, super and modest.
Efficiency —efficient, faster, unsurpassed all around .
Service — -practical as it should be — called great.

What a rip off. The customer service was poor and the repair was very expensive. They charged me more to fix the computer than it was worth. They just kept adding charges that I had not approved until it was outrageously expensive. Run, don’t walk away from this place.

My law firm is growing. I recently went from working on my own personal laptop to purchasing five desktops for my new employees and myself. Joe helped out choosing the type and specifications of the computers I needed and ensured that all computers would work with my network. It has been six months and the computers are awesome. It is almost time to purchase more as we are growing again, and when it is, i will call on Joe at Elite Computers.

Honest fair pricing and excellent service. I had a much better experience here then at the big chain stores. My company now buys all of our computers from Joe and Elite Computers